Flavio Lang's Location
Miami-Fort Lauderdale Area, United States, United States
Flavio Lang's Contact Details
Flavio Lang work email
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Flavio Lang personal email
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About Flavio Lang
As a C-Level global executive , Board Member and entrepreneur, I have a proven track record of venture building, value creation, and corporate development. I excel at developing and executing integrated advance strategies, leveraging my talent for building and motivating high-performing, cross-functional teams. Throughout my career, I have partnered with stakeholders across diverse industries and regions to achieve commercial and operational growth. My strong communication skills enable me to foster lasting relationships with clients and colleagues, and I thrive in fast-growing, service-oriented, customer-centric, collaborative, and diverse environments. I am motivated by projects that positively impact people's lives.HIGHLIGHTS:- Co-founder and leader of Emerging Consulting, a venture builder and Value creation consulting boutique based in the US, with customers in the USA, LATAM, and Brazil.- Co-founder of SecureLink, part of a Lotus ICT group, a full B2B telecommunication and cybersecurity service provider.- Co-founder of Stratus, part of Telecall Group, an edge-computing company specialized in Cloud Game known for Jaw.Games and CloudPlay platform.- Advisory role at Telecall on the Colombian 5G spectrum auction.- Co-founded and managed a venture-funded cloud SaaS fintech and digital agency in LATAM.Accomplishments:- Led +50% YoY sales growth through the development of an integrated business customer value proposition across 16 countries with diverse competitive landscapes.- Successfully launched and scaled up an internet service provider to 400,000 customers with an innovative and internationally awarded go-to-market strategy.- Established $1 billion strategic distribution partnerships and alliances with top digital players, including Deezer, Uber, Netflix, Mastercard, and Meta in Latin America.- Oversaw P&L for a business with US$5 billion revenue and US$1 billion Opex, managing marketing budgets of over US$100 million and global teams of over 2k headcounts.
Flavio Lang Work Experience Details
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Publisher And CeoTele.SínteseFlorida, United States -
Co-Founder Head Of ConsultingEmerging International Jun 2018 - PresentPembroke Pines, Florida, Us -
Board MemberSecurelink Brasil Jul 2024 - Present -
Advisory Board MemberTelecall May 2023 - PresentRio De Janeiro , Rj, Br -
Advisory Board Member On B2B Cloud And ConnectivityLotus Ict Apr 2023 - PresentRio De Janeiro, Rj, Br -
InvestorEqseed May 2022 - PresentRio De Janeiro, Rj, Br -
Member Of The Board Of AdvisorsJaw Games May 2023 - Aug 2024Jaw.Games is a Saas Cloud Game (GPU) platform available in Latin America and USA with over 500 AAA high performance game catalog. -
Angel InvestorHorus Smart Detections Jun 2019 - Jul 2024Florianópolis, Sc, Br -
Senior Leadership Board MemberLiberty Latin America Aug 2019 - Mar 2023Denver, Co, Us -
Sales And Marketing Cvp (Cmo)Liberty Latin America Jul 2019 - Feb 2023Denver, Co, UsDeveloped a global value proposition and go-to-market roadmap for SMB, B2B, and B2C segments, based on data analytics and customer segmentation. Optimized sales effectiveness through sales commercial planning, channel development, and marketing campaigns. Oversaw product development and performance, set competitive sales targets, and ensured optimal customer satisfaction across channels. Analyzed profitability to define pricing and promotional offers for sustainable growth. Aligned cross-functional teams and communicated with C-level and local leaders, overseeing financial management responsibilities for a ~US$150MM P&L across 16 countries
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Jamaica B2C (Mobile, Broadband And Entertainment) Marketing & Sales CvpCable & Wireless Communications Jul 2019 - Oct 2020Miami, Florida, Us -
Ceo & Co-FounderEasylive Apr 2017 - Jul 2019Rio De Janeiro, Rio De Janeiro, BrCo-founded the first white-label SaaS platform providing services for the top loyalty rewards and fintech programs in LATAM. In 3 years, it was successfully implemented in the TOP LATAM corporations as Itau Bank, Livelo, LATAM PASS, Smiles, Banco do Brasil, Santander Bank, Azul Airlines, Oi .Design and execute a loyalty plan and programs that enabled business growth by deliver impactful, culturally relevant marketing assets, campaigns across all digital and offline channels and endpoints, building brand relevance and customer engagement. Positioned as the industry leader for entertainment and digital service distribution e-commerce marketplace, as well as the most convenient and digital wallet payment solution for top 100 banks, airlines, and service companies within Brazil.Manage multi-cultural and diverse team, vendor, producers, partners and agencies.Overseen all the key steps from seed money and initial fundraising, development the MVP, and scale-up growing the company to a US$300M EV. It was integrated by the Dreamers / Artplan Group, one of the top live entertainment and communication group in Latin America. -
Executive Head Of Innovative Services And Devices (Vp Level)Tim Brasil Dec 2015 - Dec 2016Rio De Janeiro, Rio De Janeiro, Br•Content and Distribution Agreements: I negotiated and managed content and distribution agreements with key partners in the content , music, video and cloud-based services , including Deezer, Sony Music, Universal, Warner HBO, Amazon, Netflix, Google, and Meta. These agreements enabled the development of new digital services, such as game, music, books, video, and digital D2C services, as well as IaaS and SaaS cloud and IoT services.Insurance, Fintech, and Mobile Wallet/Payment Agreements: I developed a joint venture called Multibank with Mastercard and Caixa Economica Federal, as well as a micro-insurance program with Assurance and Generali. These agreements enabled the company to expand its offerings and provide new services to customers, including mobile wallet and payment solutions.Mobile Advertising Campaign: I developed and executed successful mobile advertising campaigns to drive user acquisition and engagement for digital services. These campaigns helped to increase customer engagement and revenue for the company.Value-Added Services: I managed relationships with over 300 partners and content providers , enhanced the customer experience and drove revenue growth for the company.SDP - Service Delivery Platform: I oversaw the development and implementation of a service delivery platform to ensure seamless and efficient delivery of digital services to customers. This platform enabled the company to improve the overall customer experience and increase customer satisfaction.SMS, PUSH and A2P Agreements: I negotiated and managed SMS and A2P agreements with telecom operators and other partners to ensure reliable and cost-effective delivery of messaging services to customers. These agreements helped to ensure that customers received timely and high-quality messaging services. -
Tim Fiber Chief Marketing Officer / Chief Executive OfficerTim Brasil Sep 2011 - Dec 2015Rio De Janeiro, Rio De Janeiro, BrAs the Tim Fiber CEO , and previous CMO , I was responsible for overseeing a P&L valued at US$1B, managing end-to-end operations including Marketing, Sales, Network, and customer care. My key responsibilities included:Team Management: I managed a direct team of 170 staff members, including managers and directors, and 1.8K+ personnel, reporting directly to the Tim Brazil Chairman of the Board and CEO.Marketing: I maintained responsibility for all aspects of marketing, including offer pricing, planning, digital advertising, media acquisition, product/equipment portfolios, competitive intelligence, analytics, big data, digital channels, and CRM.Customer Experience Management: I implemented customer experience management strategies to improve customer satisfaction and retention.Sales Growth: I achieved sales growth by developing and executing successful sales strategies, managing distribution channels, and establishing partnerships with key stakeholders.Network Fiber Roll-out: I defined the network fiber roll-out, managed the construction of 3MM home passes, and fulfilled the needs of 400K customers, ensuring timely and cost-effective deployment.Overall, my role as Tim Fiber CEO and CMO Executive required me to manage a large team and oversee all aspects of operations, from marketing to network deployment, with a focus on driving sales growth, improving the customer experience, and delivering high-quality, cost-effective services.
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Head Of Channel And Distribution DevelopmentOi Brasil Jan 2009 - Sep 2011Rio De Janeiro, Rio De Janeiro, BrIntegration of Customer Care and Digital Channels: I was responsible for leading the integration of customer care and digital channels for the two companies, ensuring that the new operation processes were optimized for efficiency and effectiveness.Compensation and Incentive Models: I developed new compensation and incentive models for the distribution and customer care channels in the residential and business market segments, ensuring that they aligned with the company's objectives and customer needs.IPCC Project Implementation: I oversaw the implementation of the largest IPCC project in Latin America, ensuring that it was deployed on time and within budget.Digital Channels Development: I led the development of new digital channels, including chat, mobile care, and social media, as part of the company's digital transformation program.Overall, my role required me to lead the integration of customer care and digital channels following the merger of the two companies, with a focus on optimizing processes, developing effective compensation and incentive models, and implementing new digital channels to drive customer engagement and satisfaction. -
Customer Relationship DirectorBrasil Telecom Dec 2007 - Feb 2009Brasília, Distrito Federal, BrCustomer Care Strategy: I was responsible for developing and implementing the overall customer care strategy, ensuring that it aligned with the company's business objectives and customer needs.Business Process Management (BPO): I oversaw the management of business processes related to customer care, ensuring they were efficient, effective, and scalable.Call Center Planning: I managed the planning of call center operations, including staffing, scheduling, and forecasting call volumes to ensure customer demands were met.Financial and Quality Performance: I monitored the financial and quality performance of customer care operations, ensuring they were meeting or exceeding key performance indicators (KPIs).Employee Incentive and Training Programs: I designed and implemented employee incentive and training programs, ensuring that employees had the necessary skills and motivation to provide high-quality customer service.Infrastructure: I oversaw the management of facilities and equipment related to customer care operations, ensuring they were optimized for efficiency and effectiveness.Applications: I managed the deployment and maintenance of applications related to customer care operations, including customer relationship management (CRM) systems.Technology: I oversaw the deployment and maintenance of technology platforms related to customer care operations, including computer telephony integration (CTI) systems.In addition, my role included the following:Managing a customer base of over 15 million retail and business customers.Managing a call center with 10,000 employees.Managing a budget of over US$ 150 million.Overall, my role as Head of Customer Relationship required me to oversee all aspects of customer care, from strategy development to technology deployment, with a focus on ensuring that the company's customer base was satisfied and its customer care operations were efficient, effective, and scalable. -
Product Marketing Executive ManagerBrasil Telecom Sep 2004 - Dec 2007Brasília, Distrito Federal, BrService Portfolio Management: I was responsible for the management and development of the service portfolio, which included internet, voice communication, broadband, wireline, mobile, and converged solutions for residential, business, and corporate segments.New Product Development: I led the development of new products and businesses, collaborating with multiple levels of the organization to define and execute portfolio strategies. This involved conducting feasibility studies, demand forecasting, and pricing, and developing business plans and go-to-market strategies.Brand Positioning: I worked closely with the marketing team to define and lead portfolio brand positioning, including advertising, direct marketing, promotions, and events.Go-to-Market Offers: I was responsible for creating and executing go-to-market offers, ensuring they were aligned with business objectives and customer needs.Sales and Marketing Collaboration: I collaborated with sales and marketing teams to ensure the successful launch of new products and services, including creating and executing sales training and product knowledge sessions.Pricing Strategy: I defined pricing strategies for new and existing products, ensuring they were aligned with market demand and competitive landscape.Demand Forecasting: I conducted demand forecasting to ensure adequate inventory and resources were available to meet customer needs.Overall, my role at Brasil Telecom required me to work collaboratively with multiple teams to develop and execute product strategies, ensure the successful launch of new products and services, and drive revenue growth through effective pricing and demand forecasting.
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Sales / Marketing / Product ManagementIntelig Telecom Apr 2000 - Sep 2004BrAs a Product Development & Financial Support Manager, I was responsible for overseeing the development of new products and managing financial support for those products. I worked with various teams to create and execute product plans, conducted market research to identify customer needs and trends, and managed product pricing and profitability.As a Customer Services Coordinator, I was responsible for managing customer service operations and ensuring high levels of customer satisfaction. I worked with various teams to develop and implement customer service policies and procedures, monitor and analyze customer feedback, and ensure timely resolution of customer issues.As a Wholesale Carriers Relationship Coordinator, I was responsible for managing relationships with wholesale carriers to ensure seamless and efficient delivery of products and services to customers. I worked with various teams to negotiate and manage carrier agreements, monitor and analyze carrier performance, and ensure compliance with industry regulations.As a Key Account Manager, I was responsible for managing relationships with key accounts to drive revenue growth and market penetration. I worked with various teams to develop and execute sales strategies, negotiate and manage customer contracts, and ensure customer satisfaction. -
Sales & Marketing ManagerAmbev Feb 1999 - Apr 2000São Paulo, Sp, Br• Develop and execute regional sales strategies to drive revenue growth and increase market share.• Manage and motivate a team of sales representatives to achieve sales targets and ensure customer satisfaction.• Establish and maintain relationships with key accounts and distributors to promote brand awareness and increase sales.• Conduct market research to identify new opportunities for growth and stay up-to-date on industry trends.• Analyze sales data and develop action plans to improve sales performance.• Collaborate with marketing and product teams to develop promotions and campaigns to drive sales.• Manage regional sales budgets and ensure expenses are within budgeted guidelines.• Provide regular reporting and communication to senior management on regional sales performance and market conditions.
Flavio Lang Skills
Telecommunications
Strategy
Crm
Start Ups
Product Marketing
Business Strategy
Business Planning
Business Development
Project Planning
Voip
Product Development
Marketing
Mobile Devices
Call Center
Leadership
Business Intelligence
Sales
Project Management
Vas
Team Management
Competitive Analysis
Wireless
New Business Development
Call Centers
Pre Sales
Marketing Management
Pmi
Go To Market Strategy
Customer Service
Forecasting
International Business
Broadband
Pricing
Pricing Strategy
Mobile Communications
Consulting
Project Finance
Mobile Marketing
Turn Around Management
Channel
Finance
Engineering
Integrated Marketing
P&l Responsibility
Communication
Offer Creation
Voice And Data Convergence
Fixed Mobile Convergence
Technology
Internet
Flavio Lang Education Details
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Northwestern University - Kellogg School Of ManagementConsumer Marketing Strategy -
InseadExecutive Education
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IbmecBusiness
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Pontifícia Universidade Católica Do Rio De JaneiroTelecommunication
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Universidade Federal Do Rio De JaneiroElectrical Engineering
Frequently Asked Questions about Flavio Lang
What company does Flavio Lang work for?
Flavio Lang works for Tele.síntese
What is Flavio Lang's role at the current company?
Flavio Lang's current role is Publisher and CEO.
What is Flavio Lang's email address?
Flavio Lang's email address is la****@****ail.com
What schools did Flavio Lang attend?
Flavio Lang attended Northwestern University - Kellogg School Of Management, Insead, Ibmec, Pontifícia Universidade Católica Do Rio De Janeiro, Universidade Federal Do Rio De Janeiro.
What skills is Flavio Lang known for?
Flavio Lang has skills like Telecommunications, Strategy, Crm, Start Ups, Product Marketing, Business Strategy, Business Planning, Business Development, Project Planning, Voip, Product Development, Marketing.
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