Felicia Langnes Email & Phone Number

Stockholm, Sverige

My responsibilities at Wifog AB includes; social media management, communications, copywriting, content and technical writing, project management, digital marketing, design, quality assurance and customer care.

Stockholm, Sverige

• As a CC-Agent at Match I dealt with customers via e-mail, Facebook messages and incoming calls. I provided customer support in Swedish, Danish, English and Norwegian. I also did translations, proofreading, bug reports.
• This position has developed my communication skills even further, which allowed me to become very perceptive. This position also made me better at guiding and instructing others.

Stockholms Län, Sverige

• My main task at this company was B2C sales. As a result of my good social and communication skills combined with a positive mindset and appreciation for challenges, I became a successful seller for the company. I.
• This job taught me a lot of skills that I use in my work as a customer care agent. For example to not take it personal when dealing with angry and upset customers.

Roskilde, Dennmark

• My responsibilities as a store manager was to optimize sales, realization of campaigns and strategies, restocking of items and inventory and occasionally I was behind the cashier. I was also responsible for 5 other.
• This job taught me how to optimize sales, great organizing skills and structure combined with responsibility for the store and for my team of employees.

Stockholm, Sverige

• As a retail sales assistant my main task was to make sure that our customers had a good shopping experience, which resulted in increased sales. Other tasks included organizing displays, customer advising, payment.
• This position taught me sale techniques, independent work and the satisfaction of exceeding sales. The job made me into a strong team player with a great deal of patience.