Flannery Hourican Email & Phone Number

Colorado Springs, Colorado Area

Conducted audits for an office of 90+ employees and provided coaching to improve performance.Implemented methods to streamline resolution of technical issues for both in office and work from home employees.Served as subject matter expert and composed educational emails to distribute to three centers and over three hundred employees.Used excel to track track stats from a daily level to a quarterly level for both teams and individual representatives.

Washington D.C. Metro Area

Monitored IT helpdesk calls for quality assurance purposes.Met with upper management to review calls and devise ways to improve performance and quality of work for helpdesk representatives.

Washington D.C. Metro Area

Main point of contact between associates and managers.Supervised a team of thirteen associates, monitored their performance throughout the day, and provided solutions on how to improve their metrics.Used Excel to track and analyze weekly, monthly, and quarterly sales data, using that information to devise solutions to improve the store’s overall performance.Entered and submitted payroll.Responsible for handling daily proceeds.

Greater New York City Area

Built and maintained relationships with grassroots leadership teams.Built, trained, and directed a team of four interns and over forty-five community volunteers.Made support level calls, volunteer recruitment calls, follow up calls, and verified all scheduled volunteer appointments.Made predictive dialer calls.Entered large amounts of both door to door and phone bank data into VoteBuilder.Created a system to facilitate the organization and entry of gathered data.Organized a canvass event with the National Organization for Women.Kept the office clean and well organized.Organized and assembled walk packets and literature.