Fiorella Lara Anaya
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Fiorella Lara Anaya Email & Phone Number

Customer Success Manager - Perú at Rankmi
Location: Peru, Peru, Peru 6 work roles 4 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Rankmi
Role
Customer Success Manager - Perú
Location
Peru, Peru, Peru
Company size
272 employees

Who is Fiorella Lara Anaya? Overview

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Quick answer

Fiorella Lara Anaya is listed as Customer Success Manager - Perú at Rankmi, a company with 272 employees, based in Peru, Peru, Peru. AeroLeads shows a matched LinkedIn profile for Fiorella Lara Anaya.

Fiorella Lara Anaya previously worked as Customer Success Manager at Rankmi and Customer Experience Coordinator at Cursalab. Fiorella Lara Anaya holds Data Analytics For Business from Colectivo23.

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Email format at Rankmi

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Rankmi

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Profile bio

About Fiorella Lara Anaya

Mi pasión es ayudar a las organizaciones en su constante proceso de transformación implementando estrategias centradas en el cliente. Cuento con experiencia trabajando con equipos multidisciplinarios para convertir todos los puntos de dolor del cliente en iteraciones del customer journey que impacten positivamente en los clientes y en el logro de objetivos de la organización. Mi frases favorita: “Todos somos vendedores y estamos dentro del negocio de la experiencia de usuario, lo sepas o no.”

Current workplace

Fiorella Lara Anaya's current company

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Rankmi
Rankmi
Customer Success Manager - Perú
Peru
Website
rankmi.com
Employees
272
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Company profile
View company profile Email format
6 roles

Fiorella Lara Anaya work experience

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Customer Success Manager - Perú

Rankmi

Peru

Customer Success Manager

Current
Rankmi

- Desarrollo y mantengo relaciones sólidas con decision makers de aproximadamente 150 organizaciones en diversos mercados de Latinoamérica, asegurando su satisfacción, fidelización y crecimiento.- Análisis continuo del Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) y usabilidad para identificar y abordar proactivamente oportunidades de mejora.

Jul 2023 - Present

Customer Experience Coordinator

Cursalab

- Líder de soporte y gestión de más de 75,000 usuarios activos de cuentas clave: IntercorpRetail, Grupo San Pablo, Claro, entre otros.- Encargada del diseño e implementación de estrategias de engagement y retención clientes.- Reconocida del mejor talento del año 2022 y al valor de aprendizaje continuo.- Análisis de data para la toma de decisiones del área.

Oct 2022 - May 2023

Customer Experience Analyst

Cursalab

-Manejo de cartera corporativa con clientes cómo: Intercorp Retail Peru, Claro, Cooperativa Pacífico, Austral Group, etc.- Realizar reuniones de capacitación sobre funcionalidades y analizar los resultados de Learning Analytics con los clientes.- Automatizar procesos de canales de comunicación y la plataforma.- Capturar la voz de los clientes y alinearla.

Feb 2022 - Oct 2022

General Administrator

Yo Soy Gzo E.I.R.L

- Planificar, organizar, coordinar, dirigir y controlar funciones de las áreas de: Comercial,Producción, Financiera, Contable.- Responsable de coordinación con la cadena logística y despacho en tiempo a clientes.- Selección y desarrollo de talento humano, responsable de banda salarial y cese decolaboradores con conocimiento en normativas laborales..

Jan 2021 - Nov 2022

Banking Executive - Digital Advisor

Banco Falabella Perú

- Comunicación efectiva ante necesidades comerciales y de servicio a clientes por medio deplataformas digitales.- Contribuir al cumplimiento de metas financieras, relaciones de largo plazo con los clientes,proponiendo mejoras operativas para la disminución del tiempo de atención.- Resolución de reclamos o inconvenientes relacionados a los productos y.

Sep 2019 - Dec 2020
Team & coworkers

Colleagues at Rankmi

Other employees you can reach at rankmi.com. View company contacts for 272 employees →

AP Angel Peñata Angel Peñata Colleague at RankmiBogota, D.C., Capital District, Colombia, Colombia View → AF Arahi F. Arahi F. Colleague at RankmiHeróica Puebla De Zaragoza, Puebla, Mexico, Mexico View → FB Fernanda Bravo Guzmán Fernanda Bravo Guzmán Colleague at RankmiChile, Chile View → MC Mitzi Cano Avilés Mitzi Cano Avilés Colleague at RankmiSantiago, Santiago Metropolitan Region, Chile, Chile View → JU Jhair Urbina Hernández Jhair Urbina Hernández Colleague at RankmiMexico City, Mexico, Mexico View → BK Beatriz Krebs Beatriz Krebs Colleague at RankmiChile, Chile View → DB Daniel Borquez Daniel Borquez Colleague at RankmiSantiago, Santiago Metropolitan Region, Chile, Chile View → FC Fabian Cuellar Retamal Fabian Cuellar Retamal Colleague at RankmiSantiago, Santiago Metropolitan Region, Chile, Chile View → KP Katherine Polanco Soto Katherine Polanco Soto Colleague at RankmiSantiago, Santiago Metropolitan Region, Chile, Chile View → RM Rosita Mendoza Ramos Rosita Mendoza Ramos Colleague at RankmiPeru, Peru View →
4 education records

Fiorella Lara Anaya education

Administración Y Finanzas, Business Administration, Management And Operations

Universidad Esan
FAQ

Frequently asked questions about Fiorella Lara Anaya

Quick answers generated from the profile data available on this page.

What company does Fiorella Lara Anaya work for?

Fiorella Lara Anaya works for Rankmi.

What is Fiorella Lara Anaya's role at Rankmi?

Fiorella Lara Anaya is listed as Customer Success Manager - Perú at Rankmi.

Where is Fiorella Lara Anaya based?

Fiorella Lara Anaya is based in Peru, Peru, Peru while working with Rankmi.

What companies has Fiorella Lara Anaya worked for?

Fiorella Lara Anaya has worked for Rankmi, Cursalab, Yo Soy Gzo E.I.R.L, and Banco Falabella Perú.

Who are Fiorella Lara Anaya's colleagues at Rankmi?

Fiorella Lara Anaya's colleagues at Rankmi include Angel Peñata, Arahi F., Fernanda Bravo Guzmán, Mitzi Cano Avilés, and Jhair Urbina Hernández.

How can I contact Fiorella Lara Anaya?

You can use AeroLeads to view verified contact signals for Fiorella Lara Anaya at Rankmi, including work email, phone, and LinkedIn data when available.

What schools did Fiorella Lara Anaya attend?

Fiorella Lara Anaya holds Data Analytics For Business from Colectivo23.

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