David Flashman Email & Phone Number

London, England Metropolitan Area

As a UK based specialist mortgage bank, we provide mortgages to those underserved by mainstream lenders.Our core purpose is very clear – to help more people find a place to call home.As Director of Technology, I oversee the development, implementation and use of all technology & Security solutions across the organisation.Leading the technology department to ensure IT is exploited to drive business advantage and is operated to support business needs.

London

London, United Kingdom

Responsibility for the transformation of IT Infrastructure Services in line with current strategic business change.

Global

Responsible for all aspects of strategic IT leadership, delivering a mission-critical IT / IS environment• Leadership & motivation of a multi-functional team of 24+ technical staff over multiple global locations • Effective resource management of over 15+ offshore staff in India, delivering a blended support model• Works closely with Project Managers to ensure correctly prioritized projects run on-time & within budget• Full budgetary management responsibility of £1.6m+ for Market Data Services, driving IT cost savings• Top-level liaison with senior management, including CTO, CFO & COO, presenting regular MI reports• Engaged with heads of business to define & agree SLAs and OLAs, ensuring alignment with user needs• Handles the re-certification of core banking applications, reporting to both internal and external auditors• Vendor management responsibilities for all market data & desktop services, delivering value for money• Successfully negotiated a new Blackberry contract for the London office, achieving 30% annual savings• Re-designed IT ticketing system to align support services with ITIL best practice, delivering enhanced IT

Responsible for all aspects of service delivery leadership within a leading global investment bank• Appointed to London-based role to oversee the provision of 1st and 2nd line support for key IT users• Full responsibility for incident and problem management activities, using ITIL-aligned processes & tools• Effective management of vendor relationships for all market data and IT desktop environment services• Top-level service delivery management and client engagement, ensuring alignment of IT with user needs

London

Responsible for IT, technology and operational support within a leading financial services business • Appointed to IT leadership role to ensure delivery of business-critical IT services to executives & users• Maintained Fidessa (main trading platform), including resolving discrepancies from incoming orders• Ensured the reliable and accurate delivery of direct market, broker feeds and direct access routes• Technical support and troubleshooting for data feeds including Bloomberg, Reuters 3000 and Redi +• Delivered business-critical user support including Blackberry devices and BES servers for London users

London

Responsible for delivery of enterprise-wide support services, underpinning mission-critical activities• VIP support for the CEO, senior executives and all traders, providing 24/7 support and also home visits• Supported technologies including Windows XP, Vista, MS Office, Sage, Esignal, Trend and BARX Live• Provision of support for the BT I TS dealer board system, including adding new user profiles and users• Successfully implemented & maintained a fully-automated helpdesk system, logging all IT requests aligned to ITIL standards• Established a software licensing database, integrated into the helpdesk & ensuring software compliance• Delivered virtualisation initiatives across the business, setting up and supporting VMWare PCs & servers

Responsible for the provision of IT support services, consistently achieving customer satisfaction • Appointed to client-facing leadership role, providing varied hardware support for front & back office users• Face-to-face VIP support services, including desktop upgrades, technical updates and problem solving• Effectively used support tools and services including Remedy to track and deal with daily & ongoing calls• Championed desktop standardisation, applying new images to PCs & laptops, Windows XP, NT4 & 2000

Responsible for all aspects of IT technical support and customer support, delivering enhanced IT• Provision of desk-side and face-to-face IT support for VIPs, including quick fixes and secure upgrades• Handled hardware repairs and upgrades on technology including HP, Compaq & IBM laptops / PCs• Delivered software installations for XP, NT4, 2000, MS Office XP, Norton, Bloomberg and Reuters