Timothy Patterson Email & Phone Number

Austin, Texas Area

 Managing the transformation of programs and staff who are transitioning from DSHS to HHSC as part of the Health Agency consolidation. Managed the Data Center Consolidation Project. Standing up servers in the State Data Center for those applications hosted on un-consolidated servers. Upgraded the OS and SQL Server version, migrated the applications and retired the old servers. Managed the application designs required to go before the Solution Planning and Architecture Review Committee.

Austin, Texas Area

 Managing the transformation of programs and staff who are transitioning from DSHS to HHSC as part of the Health Agency consolidation. Led a team to complete a business and technical assessment to develop requirements for an RFP.  Conducted staff interviews, reviewed system designs, created business process flow diagrams and technical requirements of “as is” and “to be” requirements for the Vital Statistics Business Unit.  Managed the Data Center Consolidation Project. Standing up servers in the State Data Center for those applications hosted on un-consolidated servers. Upgraded the OS and SQL Server version, migrated the applications and retired the old servers. Managed the application designs required to go before the Solution Planning and Architecture Review Committee.

Austin, Texas Area

 Led a team to complete a business and technical assessment to develop requirements for an RFP.  Conducted staff interviews, reviewed system designs, created business process flow diagrams and technical requirements of “as is” and “to be” requirements for the Vital Statistics Business Unit.

Austin, Texas Area

 Help define, hire and manage the engineering team for startup Social Dynamx, acquired by Lithium Technologies. Team included software engineers, QA engineers, support engineers, and development operation engineers. Responsibilities included assessing roles and skills required to move the pilot software into production and developing an organizational structure to match. Identified and hired resources to expand the current development team, build a QA team, build a release management team, and build a dev-ops team. Expanded support from US based companies to world wide support, 24x7.

Austin, Texas Area

 Help define, hire and manage the engineering team for startup Social Dynamx, acquired by Lithium Technologies. Team included software engineers, QA engineers, support engineers, and development operation engineers. Responsibilities included assessing roles and skills required to move the pilot software into production and developing an organizational structure to match. Identified and hired resources to expand the current development team, build a QA team, build a release management team, and build a dev-ops team. Expanded support from US based companies to world wide support, 24x7.

Austin, Texas Area

 Help manage the Systems team for Medicaid Managed Care and CHIP. Team included database management, developers and business analysts. Managed technical design reviews, secured architectural approvals for new designs. Assessed current team structure and systems to define staffing needs. identified and hired resources to transition system support from Sacramento, California to Austin, Texas. The CHIP application had to be modified from the California business rules to the Texas business rules. The new Texas team was responsible for stabilizing and maintaining the Texas code base. Created and maintained the joint interface plan for all the interfaces from MAXIMUS to all the trading partners. Maintained the data flow diagrams and data dictionary.  User Acceptance Testing – managed and created the UAT test scenarios, managing the Business participants as they executed the test scenarios, signing off on UAT and approving the push to Production.  Coordinated activities with HHSC IV&V Vendor for the CHIP program area. Addressed and closed issues raised from those audit reports.

Austin, Texas Area

 Manage the Information Systems team for TX CHIP. Team included network management, development and business analyst. Project managed the transition of data from ACS to MAXIMUS. Oversee day to day systems operations Established a software development and QA team in Austin to help ACS reduce cost, time to market, and increase quality of releases. Implemented additional software life cycle processes over an 8-month period to allow the development team to meet the growing demands placed on the account. Assessed staff and systems to identify the critical resources required to transition system support from Franklin, Tennessee to Austin, Texas. Interviewed and hired Visual Basic developers, Technical Writers, Build Engineers, and Data Base Administrators and QA resources. Help set procedures and best practices for client / server development.

Austin, Texas Area

 Primarily tasked with creating a web site, WorkInTexas.com, to replace the job matching system used by the agency. Responsible for supervising 5 agency programmers and 15 consultants. Through a Request for Proposal, selected a vendor to build the web site from a commercial off the shelf product. The product was customized for the State of Texas. Identified the supporting agency resources required to build and test the web site. This team would be responsible for maintenance of the product post go live. Interviewed and hired java developers to build up other development teams for the agency. Help set procedures and best practices for web development. Initiated extreme programming best practices.

Austin, Texas Area

 Primarily tasked with using exemplary technical aptitude, staff development and strategic planning and organizational skills to achieve individual, unit and corporate goals for the development team tasked with maintaining and improving this corporation’s Internet presence. Design and implement corporate policy and create effective team atmosphere among 12 professionals. Recruit, assess, train and evaluate employees, monitoring performance in a positive, team-building manner. Identify, coach, challenge and promote candidates for leadership positions and managerial training. Develop detailed project plans, tracking implementation of ideas from concept phase through release to manufacturing.  Created and supervised a 10-member Third-Level Support team to assist existing customers, fielding approximately 20 inquiries each week. Successful handling of customer concerns at this level enables defects to be treated via scope and released through a patch process, saving the company man-hours while improving total customer quality.

Austin, Texas Area

 Supervised 40 developers providing technical support to 16 worldwide sales centers and four third-party verification centers in the U.S. and Canada.  Managed $5 million annual budget, ensuring optimum allocation to meet training and equipment needs of team. Assessed, identified and hired key resources to transition system maintenance of the Inbound Sales System from Memphis, Tennessee to Austin, Texas.  Enhanced operations with initiatives including the creation of a development process to size releases by capacity and development efforts and the redesign of the script engine to ease telemarketing duties and streamline sales efforts. Supplemented primary duties by working on behalf of the director to coordinate order development teams and plan quality of life initiatives for more than 130 technical professionals. Created awards to recognize employees demonstrating any of 12 MCI Corp. Core values.