Flavia Duca Email & Phone Number

Constanţa, Romania

Currently launching a project overseeing a dynamic on-site initiative, in charge of a team of up to 300 FTEs. In charge of project maintenance, adeptly coordinating internal resources, ensuring optimal resource availability, and cultivating strong client and stakeholder relationships. Proven track record in enhancing project performance and delivering successful outcomes.

Bucharest, Romania

Steering a team of seven Team Leads, In charge of ensuring new hires meet graduation criteria but also integrate project management duties, optimizing processes for efficient production outcomes.

Bucharest, Romania

Currently managing a team of 30+ SMEs (Subject Matter Experts). Responsabile of adherence, coaching, assuring project’s support ratio daily, incentives and overall well being.

Bucharest, Romania

Currently managing a team of up to 15 Customer Service Representatives + a team of 15 Support Specialists. Training team members, setting strategy and monitoring progress towards goals;Overseeing all activities within a team;Deciding how to approach tasks and develop a plan to accomplish them;Distributing information to team members and stakeholders;Keeping track of and structuring various tasks, employees and documents;Determining the goals that members will work toward;Coaching each individual within the team with a requirement of at least 4 coaching/agent/month;Delegating tasks;Monitoring team’s performance;Directs, administers, and controls the day-to-day operations and activities of facilities and programmes in an assigned area;

Bucharest, Romania

Communicating with coworkers to diagnose problems, analyzing and being responsabile of the resolution. This role support internal clients, helping to keep employees productive. Responsabile of explaining processes and potential solutions to those who want or need to know.

Bucharest, Romania

Escalation Specialist responsabile for supporting and managing customer escalations requests. Escalations can create a state of urgency requiring both human and procedural resources to be in place to deal with.

Bucharest, Romania

Customer service representative handling financial concerns, bill related issues. Friendly and professional, efficient and problem solver in a timely manner. Responsabile of assuring customer satisfaction and KPIs Targets.

Swansea, Wales, United Kingdom

Responsabile of preventing problems and resulting incidents from happening. This results in less downtime and less disruption to business critical systems.

Bucharest, Romania

Sales representative over the phone working with a database - business to business. Responsabile of promoting their services/products, recommending maintenance and closing a sale.

Bucharest, Romania

Outbound Sales representative. Responsabile of presenting the benefits of a product/service thinking in the benefit of the consumer and closing a sale.