Flavia Abrokwa Benko Email & Phone Number

London Heathrow Airport, England, United Kingdom

Social Lead for the Valued network @ Virgin Atlantic Committed to bridging the gap between the company and its diverse, minority members, while celebrating and supporting team members from all backgrounds.My Cabin crew role is one I enjoy and cherish. I thrive in delivering exceptional customer service and ensuring the safety and comfort of passengers on every flight. With strong interpersonal skills and a focus on creating positive travel experiences. daily tasks include managing diverse passenger needs, handling unexpected challenges, and using my energetic charisma to welcome passengers on board. Trained across Upper Class and other cabins, I take pride in upholding the high service standards that Virgin Atlantic is known for.My goal is to embody the company’s values and provide a memorable experience that leaves every passenger feeling appreciated and well cared for.

London, England, United Kingdom

Talent at We Represent Uk Agency

London

Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.Providing excellent customer service to passengers while ensuring their comfort and safety throughout the flight. Completely trained to work in A321 Airbus , Boeing 757 and A330 Airbus.Trained to deal with security and emergency situations , which may arise and can administer first aid to passengers.Worked closely with the crew to maintain optimum levels of communication for the effective and efficient completion of inflight service.Handling a large number of passengers at one timeHandling large payments (up to 10k per flight)

London, England, United Kingdom

Organisational skills put into practice through events planning, Communication skills, especially with A List celebrities and Royalty from the world overWell mannered, well-spoken at all times while displaying adaptabilityFirst point of contact for the organization providing fast and efficient service.Adeptly handled 100's of inbound calls per day

Birmingham, England, United Kingdom

Providing excellent customer service to passengers while ensuring their comfort and safety throughout the flight. Completely trained to work in A321 Airbus.Trained to deal with security and emergency situations, which may arise and can administer first aid to passengers.Ensure that all emergency equipment is in working order prior to take off and that there are enough supplies.Utilizing my friendly approach and energizing personality to help passengers start their holiday with a smile ensuring excellent customer satisfaction for Thomas Cook Airlines.

Wolverhampton, England, United Kingdom

Running of advertising and sales campaignsImplementation of merchandiseAdding to monthly company regional company newslettersEnsuring high standard maintenance of store frontDelegating to store assistant team as appropriateCompletion of point of sale products and servicesPlacing purchase orders and managing inventory

Starting as a sales consultant, I worked my way up to senior deputy manager in a fast paced, results driven environment. My focus in this role was achieving customer acquisition and retention by understanding the needs of the customer and providing services to meet these needs. This role allowed me to use my creative flare to run promotional campaigns via various channelsKey SkillsDeveloping, implementing and maintaining a business plan for the branch.Purchasing and budget managementRunning promotional campaigns to market productsInterpreting and analysing sales data to identify opportunities for business developmentDeveloping, implementing and maintaining a business plan for the branch.Senior Deputy Manager (Jul 2013 – Sept 2014)Deputy Manager ( Feb 2012 – Jul 2013)Senior Sales Consultant (Apr 2011 – Feb 2012)