Flavia Francisco Email & Phone Number

Richmond, British Columbia, Canada

• Comprehensive understanding of program outcomes, eligibility criteria, and service levels, I help coordinate the program activities.
• Proficient in file management, including both paper and electronic systems, and adept at uploading documents to databases
• Scheduling participant intakes and appointments with Program Manager Approval.
• Administrative support skills encompass precise word processing for various documents, handling phone inquiries, processing applications, and maintaining organized participant files.
• Actively contribute to effective team communication by coordinating guest speakers, supporting marketing initiatives, and recording meeting minutes during team gatherings.
• Proficient in Microsoft Office, database systems, and essential administrative tasks, with a successful track record in obtaining and passing CRC and Vulnerable Persons checks.

Tsawwassen, British Columbia, Canada

• Provided exceptional customer service by actively listening to customer needs and recommending appropriate products.
• Assisted in visual merchandising, ensuring the store's aesthetic appeal and product presentation.
• Conducted product demonstrations and explained features and benefits to customers.
• Processed transactions accurately and efficiently using the point-of-sale (POS) system.
• Maintained a clean and organized sales floor, including restocking shelves and arranging displays.
• Actively participated in team meetings and training sessions to stay updated on product knowledge and sales techniques.

Vancouver

• Greeted clients warmly upon arrival, providing a positive and welcoming first impression.
• Efficiently managed appointment scheduling and reservation system, ensuring accurate booking and minimizing scheduling conflicts.
• Answered phone calls, addressed inquiries, and provided information about spa services and packages.
• Handled customer check-ins and check-outs, processing payments accurately and maintaining client records.
• Maintained a clean and organized reception area, including restocking supplies and reading materials.
• Assisted clients in filling out intake forms and provided information on spa procedures and policies.

Vancouver, Canada Area

• Greeted hostel guests with a warm and welcoming demeanor, providing a positive first impression.
• Efficiently checked guests in and out, ensuring accurate registration and payment processing.
• Answered phone calls, responded to email inquiries, and provided information about hostel amenities, rates, and policies.
• Assisted guests with luggage, room assignments, and orientation to hostel facilities.
• Resolved guest concerns and complaints promptly and professionally, ensuring guest satisfaction.
• Maintained the front desk area, including restocking brochures, maps, and other informational materials.

Limeira E Região, Brasil

• Responsible for creating catalogs and business card;
• Product photography in high quality for e-commerce and social media;
• Create unique semi jewelry designs using programs like CorelDraw and Photoshop;
• Monthly goals always achieved with excellence and attention to details;

Limeira E Região, Brasil

• Responsible for dealing with customer requests always providing an excellent service;
• Manage orders, delivery, and pick-up dates;
• Worked in the kitchen ensuring products high quality and taking care of the production line;

Associate'S Degree, Hospitality Management

Diploma, Culinary Arts/Chef Training