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São Paulo, Sp, Br

São Paulo

São Paulo, São Paulo, Brasil

Terapeuta Energética de Fluxo Imediato atuando com Terapias Quânticas através das Mesas Multidimensionais para a Limpeza, Proteção e Blindagem Energética e Espiritual e ativação do fluxo de abundância, sucesso e prosperidade na cocriação de sonhos tanto para empresas quanto pessoa física.

São Paulo, São Paulo, Brasil

Como Mentora de Negócios (Cocriação) ajudo as pessoas a se reconectarem com sua essência divina através de uma mentoria personalizada voltada para o autodesenvolvimento e para a cocriação de todos os seus sonhos: do material ao espiritual .

São Bernardo Do Campo, São Paulo

Participation in the interns Onboarding process during the DXC program “Girls in IT”. Training and developmentSupport in People Management and HR processes that included: Training and Development; Feedback, 360º Evaluation / Performance Evaluation; Onboarding process for new employeesResponsible for crisis management in critical environments through meetings (meet me lines) for solving high complexity problems.Analysis and incident management ensuring the contractual SLA.Data… Show more Participation in the interns Onboarding process during the DXC program “Girls in IT”. Training and developmentSupport in People Management and HR processes that included: Training and Development; Feedback, 360º Evaluation / Performance Evaluation; Onboarding process for new employeesResponsible for crisis management in critical environments through meetings (meet me lines) for solving high complexity problems.Analysis and incident management ensuring the contractual SLA.Data extraction and creation of reports in the following tools : PSM, Data Protector, SAP CLOUD HANA and Kibana.Analytical monitoring of consumption indicators, unavailability, database, services and monitoring of the CIELO buyer.Monitoring the environment of credit and debit card transactions (Master, Visa, Sodexo) of clients: BV Financeira, CITI, JCB, Bonsucesso, Sodexo, Stelo, Global Payments. Show less

São Paulo Area, Brazil

Supporting the HR Personnel Administration subsystem in the process of hiring new employees, including: filling out the registration form, collecting documents for admission according to the check list, CTPS registration, delivery of admission kits.Daily support to the Technical Leader in People ManagementCommunication channel between IT - HRExpertise in process management and implementation of improvementsIncident management with 100% reduction of backlogs, ensuring the SLA… Show more Supporting the HR Personnel Administration subsystem in the process of hiring new employees, including: filling out the registration form, collecting documents for admission according to the check list, CTPS registration, delivery of admission kits.Daily support to the Technical Leader in People ManagementCommunication channel between IT - HRExpertise in process management and implementation of improvementsIncident management with 100% reduction of backlogs, ensuring the SLA contractedAnalysis, development and presentation of SLA indicators.Mapping failed points and identifying improvements in IT Services processes.Management and control of equipment under maintenance at the External Laboratory.Warranty management and control equipment.Support and Customer Service (Backlog status, requests to purchase new IT equipment, dispose of equipment)Interaction with HP Service Desk (opening and monitoring) of calls for replacement parts of notebooks and desktops under Warranty.Process improvement applying ITSM, ITIL and ITIL V3 methodologies. Show less

São Paulo

Coordinated with Leadership the process of interviews for vacancies of Field Service Agent for Itáu-Unibanco Bank;Interaction and relationship management with customers and suppliers (internal / external) ensuring the delivery of the highest level of Customer Service.Communication channel between IT - HR;Expertise in process management and implementation of improvements.Expertize in conflict resolutionResponsible for engaging technical team that contributed to reduce… Show more Coordinated with Leadership the process of interviews for vacancies of Field Service Agent for Itáu-Unibanco Bank;Interaction and relationship management with customers and suppliers (internal / external) ensuring the delivery of the highest level of Customer Service.Communication channel between IT - HR;Expertise in process management and implementation of improvements.Expertize in conflict resolutionResponsible for engaging technical team that contributed to reduce incident management.Reduced the backlog by 100% ensuring the service SLA.Analysis, development and presentation of SLA indicators. Show less

São Paulo

IT Service and Process Management acting as Service CoordinatorSupervisor in IT Operations Department acting as Shift Manager; People management ; Support in Career Development; Feedback - 360º Evaluation / Performance Evaluation; Support in LNT (Survey of Training Needs); Supporting the HR Personnel Administration subsystem in the Administration Processes - DP which included: Control and scheduling of vacations, control and management of BH – Bank Hours , management of work schedules… Show more IT Service and Process Management acting as Service CoordinatorSupervisor in IT Operations Department acting as Shift Manager; People management ; Support in Career Development; Feedback - 360º Evaluation / Performance Evaluation; Support in LNT (Survey of Training Needs); Supporting the HR Personnel Administration subsystem in the Administration Processes - DP which included: Control and scheduling of vacations, control and management of BH – Bank Hours , management of work schedules, application of warnings, control of absences, delays and medical leave.Culture and Organizational Climate Management; T&D - Training and Development; Problem Management; Crisis Management; Service, Support and Relationship with customers, suppliers and business areas; Analysis and Management Service Level Agreement - SLA; Reporting - Service Level Indicators - SLA; Preparation and presentation of management reports. Show less

São Paulo

MAIN RESPONSIBILITIESCustomer Service and SupportCheck-in, Departure, Arrivals, VIP Lounge, Connection – Transit Area, Baggage Service, Ticket Office.Passenger Interview - Security - Profiler.MAIN ACHIEVEMENTS- Customer service and support in areas of Check-In, Departure, Arrivals, VIP Lounge, Connection, Baggage Service Office, Ticket Office on international flights between Brazil-USA.- Security Officer - Profiler - Responsible for analyzing, verifying and… Show more MAIN RESPONSIBILITIESCustomer Service and SupportCheck-in, Departure, Arrivals, VIP Lounge, Connection – Transit Area, Baggage Service, Ticket Office.Passenger Interview - Security - Profiler.MAIN ACHIEVEMENTS- Customer service and support in areas of Check-In, Departure, Arrivals, VIP Lounge, Connection, Baggage Service Office, Ticket Office on international flights between Brazil-USA.- Security Officer - Profiler - Responsible for analyzing, verifying and identifying possible passport and visa fraud trained by the US and Canadian Governmental Security agencies - FAA, State of Department, Immigration and Naturalization Service. Show less

Aeroporto Internacional De Guarulhos/São Paulo – Governador André Franco Montoro

MAIN RESPONSIBILITIESCustomer ServiceCheck-in, Departure, Arrivals, VIP Lounge, Connection – Transit Area, Baggage Service, Ticket Office.Passenger Interview - Security - Profiler.Baggage Service Agent.Gate management.Problem resolution.Service Director.Station Training Coordinator.On-time performance.MAIN ACHIEVEMENTS- Customer service and support in areas of Check-In, Departure, Arrivals, VIP Lounge, Connection, Baggage Service Office… Show more MAIN RESPONSIBILITIESCustomer ServiceCheck-in, Departure, Arrivals, VIP Lounge, Connection – Transit Area, Baggage Service, Ticket Office.Passenger Interview - Security - Profiler.Baggage Service Agent.Gate management.Problem resolution.Service Director.Station Training Coordinator.On-time performance.MAIN ACHIEVEMENTS- Customer service and support in areas of Check-In, Departure, Arrivals, VIP Lounge, Connection, Baggage Service Office, Ticket Office on international flights between Brazil-USA.- Security Officer - Profiler - Responsible for analyzing, verifying and identifying possible passport and visa fraud trained by the US and Canadian Governmental Security agencies - FAA, State of Department, Immigration and Naturalization Service.-Gate Management: Announcements ( Pre Boarding and Boarding ) Management and control of passenger boarding (revenue and non-revenue). Reporting and flight manifest issue. On-time performance of international flights. (Departures / Arrivals).- I worked as a Service Director supporting UA Airport Manager and Supervisor where I led critical operations of overbookings, cancellations and delays on international flights.- I participated as Station Training Coordinator in annual meetings of Training Coordinators in Chicago, Illinois - USA.- I accompanied OJT (On The Job Training) of new employees in the execution of Check-In activities.- Led the control and distribution of the Inflight Survey. Identified and implemented improvement actions reaching the target for GRU station. Show less

São Paulo E Região, Brasil

MAIN RESPONSIBILITIESCustomer Service.Reception.Management of meeting rooms.People management.File ControlDispatch and control of internal correspondence.Telephone calls.MAIN ACHIEVEMENTS-Responsible for the reception of customers and suppliers from Citi Group - Corporate Department.-Responsible for scheduling and booking 7 Meeting Rooms.-Responsible for answering telephone calls.-Control and dispatch of internal correspondence.-Archive… Show more MAIN RESPONSIBILITIESCustomer Service.Reception.Management of meeting rooms.People management.File ControlDispatch and control of internal correspondence.Telephone calls.MAIN ACHIEVEMENTS-Responsible for the reception of customers and suppliers from Citi Group - Corporate Department.-Responsible for scheduling and booking 7 Meeting Rooms.-Responsible for answering telephone calls.-Control and dispatch of internal correspondence.-Archive documents. Show less

São Paulo E Região, Brasil

MAIN RESPONSIBILITIESCustomer ServiceBilingual AttendantTelephone CallsProblem resolutionCustomer orientationMAIN ACHIEVEMENTS- SAC Experience - Working as Call Center Operator and Bilingual Receptionist / Bilingual Attendant.- Bilingual Attendance answering telephone calls from members of Credicard Mastercard Gold and Diners Club cards.- Answering telephone calls from Brazilian customers / members of Credicard and Credicard International… Show more MAIN RESPONSIBILITIESCustomer ServiceBilingual AttendantTelephone CallsProblem resolutionCustomer orientationMAIN ACHIEVEMENTS- SAC Experience - Working as Call Center Operator and Bilingual Receptionist / Bilingual Attendant.- Bilingual Attendance answering telephone calls from members of Credicard Mastercard Gold and Diners Club cards.- Answering telephone calls from Brazilian customers / members of Credicard and Credicard International cards.- Telex message sent to Mastercard in Saint Louis - for replacement of foreign customers - Dealing with difficult or stressful situations identifying a real customer need.- General and advisor service providing information to customers regarding invoice, balance, change of due date, invoice closure, invoice installment, and other requests. Show less

São Paulo

MAIN RESPONSIBILITIESCustomer ServiceCustomer Service - Ticket Office Customer Service - Reservation CenterMAIN ACHIEVEMENTS- Customer service and support at the Ticket Office in Cumbica – Guarulhos - International Airport responsible for issuing tickets and PTA – pre paid tickets.- Customer service and support for passengers and travel agencies at the Reservation Center – orientation about international and national fares, flight reservations, seat… Show more MAIN RESPONSIBILITIESCustomer ServiceCustomer Service - Ticket Office Customer Service - Reservation CenterMAIN ACHIEVEMENTS- Customer service and support at the Ticket Office in Cumbica – Guarulhos - International Airport responsible for issuing tickets and PTA – pre paid tickets.- Customer service and support for passengers and travel agencies at the Reservation Center – orientation about international and national fares, flight reservations, seat assignments and other needs.- Guidance related to special services such as travel documents , documentation for unaccompanied minors, extra seat fare information, pet in cabin (PETC), and other needs. Show less

São Paulo E Região, Brasil

PRINCIPAIS RESPONSABILIDADESEnglish TeacherProfessor de InglêsPRINCIPAIS REALIZAÇÕES-Experiência como professor de inglês em aulas in company.-Atuação como professor de inglês para alunos de empresa dos mais variados níveis e cargos incluindo sessões de bate-papo, músicas e jogos de forma a estimular a conversação dos alunos/participantes.

São Paulo E Região, Brasil

PRINCIPAIS RESPONSABILIDADESSecretária Junior – atuação generalista em todas as funções secretariais e administrativas Analista de Cobrança PRINCIPAIS REALIZAÇÕES- Secretária do Supervisor de Cobrança responsável : • Recepção e atendimento• Relacionamento com clientes• Gestão de Pessoas • Controle de arquivo• Controle de agenda• Planejamento de viagens• Reembolso de despesas de viagem• Agendamento de reuniões• Atendimento… Show more PRINCIPAIS RESPONSABILIDADESSecretária Junior – atuação generalista em todas as funções secretariais e administrativas Analista de Cobrança PRINCIPAIS REALIZAÇÕES- Secretária do Supervisor de Cobrança responsável : • Recepção e atendimento• Relacionamento com clientes• Gestão de Pessoas • Controle de arquivo• Controle de agenda• Planejamento de viagens• Reembolso de despesas de viagem• Agendamento de reuniões• Atendimento Telefônico• Gestão e controle das atividades do Office boy• Organização de arquivos• Controle de estoque• Distribuição de materiais• Controle de contas à pagar e receber• Despacho e controle de correspondências internas.-Gestão e controle de Cotas de Consorciados em atraso/regime de inadimplência em parceria com Cobradoras (empresas de Cobrança).- Atendimento, Suporte e Relacionamento ao Cliente. Show less

São Paulo E Região, Brasil

-Estágio na Área de Administração – equipe de 50 profissionais dos departamentos de Controladoria, Financeiro, Logística, Expedição, Contas a Pagar, Estoque, entre outros.-Responsável pelas atividades secretariais como : • Recepção e atendimento• Relacionamento com clientes• Controle e organização de arquivos• Controle de agenda• Agendamento de reuniões• Atendimento Telefônico• Controle de estoque• Distribuição de materiais• Solicitação de compras e… Show more -Estágio na Área de Administração – equipe de 50 profissionais dos departamentos de Controladoria, Financeiro, Logística, Expedição, Contas a Pagar, Estoque, entre outros.-Responsável pelas atividades secretariais como : • Recepção e atendimento• Relacionamento com clientes• Controle e organização de arquivos• Controle de agenda• Agendamento de reuniões• Atendimento Telefônico• Controle de estoque• Distribuição de materiais• Solicitação de compras e distribuição de materiais de escritório• Despacho e controle de correspondências internas. Show less

Gestão Em Recursos Humanos, Human Resources Management/Personnel Administration, General

Objetivo do curso é formar profissionais competentes, atualizados e inovadores para atuarem em processos de recursos humanos e.

Curso Básico Organização De Eventos, Meeting And Event Planning

O curso tem como foco a avaliação crítica, prospecção de novos clientes, demandas do mercado e novas necessidades. O participante aprende.

Professional, Emotional And Technological Skills For Times Of Change, Productivity

Professional, Emotional and Technological Skills for Times of Change