Responsible for the overall Operational services strategic planning working in direct collaboration with Global Sales team, across multiple geographies and WW teams, portfolio elements, and go-to-market teams, supporting growth initiatives, KPI, gap plans with business analysis, identifying root cause and development recommendation/ solutions or guidance to drive business improvements/ enhancements always aligned with company and sales strategies and priorities.

Sales strategy through the Readiness planning program for the Latin American scope and leadership, being part of the role, developing recommendation from complex data and business analyses and formulates them into business plans, analyze new aspects of business performance. · Establishes the metrics required to measure business performance and recommends the go-forward strategy to address performance gaps. · Staffs and manages cross functional teams across the entire span of business planning… Show more Sales strategy through the Readiness planning program for the Latin American scope and leadership, being part of the role, developing recommendation from complex data and business analyses and formulates them into business plans, analyze new aspects of business performance. · Establishes the metrics required to measure business performance and recommends the go-forward strategy to address performance gaps. · Staffs and manages cross functional teams across the entire span of business planning activities. · Develops and drives comprehensive business plan recommendations, based on analysis, emerging trends, and experience. · Identifies or develops innovative analytical tools, models, and methods for making key business decisions. · Leads efforts to develop innovative business models and analyses to support multiple, large projects. · Manages initiative-taking business planning activities and priority projects. · Decision-making implications extend to multiple functions and/or businesses and impact the business directly. Show less

Multi-country team manager (Brazil, Mexico, Costa Rica, Puerto Rico. Peru, Chile. Colombia and Argentina) focused on operational activities as invoicing services, Per Event services, Sales order booking, Compliance office/Audit and Quotation for Sales team to the Brazil standpoint in the Center of Excellence located in Costa Rica, through the leadership and teamwork skills. In this role I was directly responsible to quality assurance, productivity, and service commitments HPE has made to the… Show more Multi-country team manager (Brazil, Mexico, Costa Rica, Puerto Rico. Peru, Chile. Colombia and Argentina) focused on operational activities as invoicing services, Per Event services, Sales order booking, Compliance office/Audit and Quotation for Sales team to the Brazil standpoint in the Center of Excellence located in Costa Rica, through the leadership and teamwork skills. In this role I was directly responsible to quality assurance, productivity, and service commitments HPE has made to the customers. Through daily coaching, mentoring and feedback activities to improve ramped up deliveries. Also creating the customer experience that support Sales area and Business Unit to achieve customer satisfaction and loyalty. Accountable for the team performance in terms of business objectives achievement and the day-to-day deliverable which encompasses people care and staff development. - Leadership for compliance with business indicators in maintaining a high level of operational performance, Quality, and meeting SLA standards. - Partnership with the country to actively support the goals and strategies related to the Services business unit. Show less

Management of a team responsible for the execution of operational processes throughout the sales area, contracting services and managing contracts and order management. Measure, review and analyze the efficiency and effectiveness of defined processes. Responsible for metrics based on operational performance and agreed service level agreements/objectives, as well as ensuring adherence to the Policies and compliance with applicable legal requirements. Has responsibility for the results of a large… Show more Management of a team responsible for the execution of operational processes throughout the sales area, contracting services and managing contracts and order management. Measure, review and analyze the efficiency and effectiveness of defined processes. Responsible for metrics based on operational performance and agreed service level agreements/objectives, as well as ensuring adherence to the Policies and compliance with applicable legal requirements. Has responsibility for the results of a large program in terms of cost, direction, and people management. Applies advanced subject knowledge to manage team activities in solving technical/common and complex business problems within established policies. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategies for the area of responsibility. Plans, directs, and monitors the operational/tactical activities of the team. -Manages a distinguished team of exempt individual contributors who support a complex business segment. -Proactively identifies opportunities for process improvement and policy development and engages in design. -Responsible for defining and monitoring annual performance, coaching and career development plans; ensures that the right tools are available to support the team and processes. -Develops action plans to address obstacles or issues affecting the team. -Leads projects and corporate initiatives at sub-regional or regional level; performs risk assessment, defines project scope, prioritizes initiatives, and determines resource needs. Show less

Support local and worldwide Audit, maintain, and generate processes, provide business planning and processes review, working in processes improvement as Brazil focal point to absorb projects, policies, compliance rules according to each activity to be distribute to appropriate subarea. Support and manage processes changes, process mapping and risk analysis as required by legislation, business, or area.

Responsible for the operational processes execution across the end-to-end sales cycle including key or improvement processes by company or business management. Measures, reviews, and analyzes for efficiency and effectiveness of defined processes. Understands and effectively integrates corporate strategy, line-of-business objectives, and associated value propositions within operations program design & roll-out.

Ensuring customer and people satisfaction by providing formal, effective, timely, and consistent response, results and resolution to critical business needs and scope by identifying, managing, or indicating the right and appropriate business solution to achieve internal and external satisfaction by business oriented.

Released work instructions in daily or monthly basis based on Worldwide Policies and Processes developed or implemented in Regional or WW level. Communication or specific training needed to the team related to the new process implemented. Focal point to Brazil in whatever Customer Operation Project for regional forum to provide information, business, or legal requirement to apply and develop locally.

Managed business requirement through cross area and providing a workbook with all Brazil requirement to implement SAP based upon business needs, review, testing and deployment SAP order management releases which I had the opportunity to stay and working with World Wide team in California-USA for 2 ½ months due to the Brazil requirement in order to support IT Development team to put system under the scope and Legal and Taxes requirements and also working with Latin America countries to share and… Show more Managed business requirement through cross area and providing a workbook with all Brazil requirement to implement SAP based upon business needs, review, testing and deployment SAP order management releases which I had the opportunity to stay and working with World Wide team in California-USA for 2 ½ months due to the Brazil requirement in order to support IT Development team to put system under the scope and Legal and Taxes requirements and also working with Latin America countries to share and help in the next implementations. All releases were deployed successfully on time and without re-work in Brazil. Also supporting SAP trainings in Atlanta-USA for twice during 3 weeks for Brazil, Mexico, and MCA employees, all (requirements, design, testing, implementation, and training was part of these trainings) have been done in almost 2 years, and after that sharing and receiving experience to other OM Specialist of Germany and US and monitor phase until production environment be considered “green” and enter in ongoing system utility. Responsible for providing expertise direction to functional project teams of 15 to 30 individuals worldwide and participates in cross-functional initiatives. Ensures all activities are conducted within established policies. Led the development of the requirements, helping in the design and deployment of SAP customized solution to handle the inflation rate in the HP Services support contracts on Brazil that was also deployed to all Latin America countries (8 countries). Show less

Experience in managing service contracts for SMB accounts and later for accounts in other segments such as Global. Support the sales team by identifying new revenue growth opportunities. Managing all phases of the contract involving transversal areas such as IT, Delivery, Legal, Tax, Accounting, Credit, Finance and other key points around negotiation, documentation, contacts with customers, responsible for managing the customer's quality, facilitating the identification and development of… Show more Experience in managing service contracts for SMB accounts and later for accounts in other segments such as Global. Support the sales team by identifying new revenue growth opportunities. Managing all phases of the contract involving transversal areas such as IT, Delivery, Legal, Tax, Accounting, Credit, Finance and other key points around negotiation, documentation, contacts with customers, responsible for managing the customer's quality, facilitating the identification and development of processes for portfolio recovery and reactivation. Managed the implementation of the local tools standardization program as a focal point for Brazil in a project in Latin America, defining criteria, legal and business requirements necessary for the implementation of the new system – SAP O&C. In addition, as a focal point of the Multinational business for Brazil, with around 43 customers worldwide as part of this service contract management process, ensuring the service of the contractor. Show less