Chia Laguna Resort is composed of 3 different properties, each one with its own personality: Conrad Chia Laguna Sardinia 5*LBaia di Chia Resort Sardinia, Curio Collection by Hilton 5*Hotel Village 4*

Set up S&M strategy for the pre-opening and soft opening. Marketing guidelines, critical path and tracker for opening. Prepared a series of press releases, and collaterals for internal and external use. Supported the HR Department with the hiring process and training for the first phase, SOPs.Set up Opera for Sales & Banquets, Website, Social Media.Managed a team of 5 people and trained other departments (sales, welcoming procedures).

Worked on multiple projects as a Sales consultant for hotels and PMC in Spain and Italy. For a Spanish Multisite PMC in Spain:Development Plan (Product, Growth, Distribution).New Website. Migration from Bedloop to Avantio (PMS+CM).Digital Marketing and campaigns on Google Ads, Facebook and Instagram.Hiring for the Sales Department. For a Hotel Consultancy Company in Italy: Training: E-commerce and online distribution.For a Hotel in Sicily: Provide… Show more Worked on multiple projects as a Sales consultant for hotels and PMC in Spain and Italy. For a Spanish Multisite PMC in Spain:Development Plan (Product, Growth, Distribution).New Website. Migration from Bedloop to Avantio (PMS+CM).Digital Marketing and campaigns on Google Ads, Facebook and Instagram.Hiring for the Sales Department. For a Hotel Consultancy Company in Italy: Training: E-commerce and online distribution.For a Hotel in Sicily: Provide Tips and Sales strategies to improve Hotel's revenue. Software: Opera – Globres – Synxis – D-Edge – Sales Forces – Protel – Mailchimp – Pricelab – Avantio – WordPress – Office Show less

Mission: hotel without previous management in S&M Dep. Set up the basis to allow the S&M team to be as independent as possible.Set up a Sales Strategy with new room categories, new segments, etc. Opened the hotel to new TO, OTAs and corporate contracts, Yield training to FO, sales training to Sales managers, Marketing and communication training to Marketing Manager and Graphic Designer, Reputation training to Concierge and Guest Relations. Set up procedures and function sheets forms, follow… Show more Mission: hotel without previous management in S&M Dep. Set up the basis to allow the S&M team to be as independent as possible.Set up a Sales Strategy with new room categories, new segments, etc. Opened the hotel to new TO, OTAs and corporate contracts, Yield training to FO, sales training to Sales managers, Marketing and communication training to Marketing Manager and Graphic Designer, Reputation training to Concierge and Guest Relations. Set up procedures and function sheets forms, follow up of major events with embassies and VIP, Creation of Operational Manuals. Website: the creation of a new hotel website, improving the usability, texts, translations, SEO, design, content and conversion. Social Media: Opened accounts and launched them with an activity schedule. Software: Opera, Globeres, SynXis, WordPress, Google Analytics, Sales Force. • Achievements: Propelled the hotel occupancy from 20% to an average of 90%, with peaks of 100% in summer 2019. Forecast exceeded most of the months with a peak of 20% in July. Visibility increased on social media of 45%.1st position on TripAdvisor for the city of Pristina. Show less

Mission: (1-year replacement of DoSM) – Set up of sales strategy 2018, action plan 2018, sales calls, site inspections, Yield, benchmark, participation to conferences, roadshows and workshops to represent Hotel La Pérouse and other hotels of the group, relations with VIP and top producer agencies. Fam trips.Brand reputation and brand identity, advertising, TO and Corporate contracts, creation and publication of special offers.SLH (Small Luxury Hotels of the World) and SYNXIS setup… Show more Mission: (1-year replacement of DoSM) – Set up of sales strategy 2018, action plan 2018, sales calls, site inspections, Yield, benchmark, participation to conferences, roadshows and workshops to represent Hotel La Pérouse and other hotels of the group, relations with VIP and top producer agencies. Fam trips.Brand reputation and brand identity, advertising, TO and Corporate contracts, creation and publication of special offers.SLH (Small Luxury Hotels of the World) and SYNXIS setup. The transition from TRUST to SYNXIS reservation system, SLH showcase in Scandinavia.OTAs: availability and content updates, offers.Website: the creation of the new hotel website, texts, SEO. Set up of the whole Japanese version. Landing pages.Channel Manager: set up and connect to new channels, migration to 2 ways.Social media: animation of social media, Instagram Contest. HR: recruiting, intern training.Software: Availpro, Opera, Synxis, MMcreation, Google Analytics, Social Media, Qualitelies, Oxygroup, OTA insight, Sales Force. • Achievements: Forecast exceeded most of the months, increased the sales by 15% with Signature Network in low season. Increased visibility of 32% on Instagram and 20% on Facebook. 8th position on trip advisor for the city of Nice. Show less

[One 5 and two 4 stars]: channel manager and booking engine set up, brand reputation and brand identity, maintenance of the official site (texts and SEO), advertising, TO contracts, site inspections, creation and publication of special offers, social media management, online branding and on-line monitoring, planning strategies, OTA management (extranet, availability, contents, rates lists, offers), collaterals for the resort, last minute, relations with V.I.P.HR: recruiting, training… Show more [One 5 and two 4 stars]: channel manager and booking engine set up, brand reputation and brand identity, maintenance of the official site (texts and SEO), advertising, TO contracts, site inspections, creation and publication of special offers, social media management, online branding and on-line monitoring, planning strategies, OTA management (extranet, availability, contents, rates lists, offers), collaterals for the resort, last minute, relations with V.I.P.HR: recruiting, training and development, HR, company function sheets.Software: Ericsoft 4, WordPress, Google Analytics.Achievements: increased sales by 12% and visibility of 30%. Show less

Preopening: supervision and training of 3 receptionists and coordination of 9 butlers, shifts schedule, reservation supervision, site inspections, creation of internal manuals.Software: Homing

Reservations supervision, Conciergerie, shifts schedule, site inspections, creation of internal manuals and training for interns (team of 2).Software: Protel

Seasonal Contract: check-in e check-out, reservations, conciergerie, site inspections, rooming, Relais & Chateaux procedures.Software: Protel

Guest Relations, customer care, information, reservations, the person in charge for situations concerning lost children in the parkSoftware: Galaxy

Seasonal Contract - Check-in, check-out, reservations, payments, disembark procedures for lost & found objects, training for new colleagues, money exchange, listing for invited passengers to the captain cocktail and gala night, internal forms Logiciel: Sapi, Excel

Assignment Contract: Commercial advice and training to partners, creation of new pages for new partners, vacation rentals, promotion for Booking Suite products.Software: Booking.com extranet, Booking Suite, Jira.• Achievements: 3 extra projects for the Booking Home Department for all of the French offices. Rate Manager Demo tour in the South of France. Organization of a Booking Cares day for the Nice office. Webinars for our Hotel Partners relayed to the Nice, Montpellier and… Show more Assignment Contract: Commercial advice and training to partners, creation of new pages for new partners, vacation rentals, promotion for Booking Suite products.Software: Booking.com extranet, Booking Suite, Jira.• Achievements: 3 extra projects for the Booking Home Department for all of the French offices. Rate Manager Demo tour in the South of France. Organization of a Booking Cares day for the Nice office. Webinars for our Hotel Partners relayed to the Nice, Montpellier and Rennes office. Show less

Reception, information, customer careSoftware: Galileo

Reception, information, customer careSoftware: Galileo