As the Managing Director at Superstars Entertainment, I spearhead our dynamic organization's strategic direction and operational excellence, leading SambaBet to become one of the top brands in the Brazilian Market.Key AchievementsStrategic Vision and Leadership:➢ Crafted and implemented a visionary strategy that significantly enhanced our market positioning and revenue streams.➢ Led cross-functional teams to align business objectives with industry trends, resulting in the successful expansion of our product portfolio.Market Penetration and Growth:➢ Executed effective market entry strategies, successfully penetrating new demographics and territories.➢ Achieved considerable revenue growth through innovative marketing campaigns and customer-centric initiatives.Operational Excellence:➢ Implemented streamlined operational processes, enhancing efficiency and reducing costs while maintaining a focus on delivering top-notch customer experiences.➢ Spearheaded the adoption of cutting-edge technologies, ensuring that Superstars Entertainment remains at the forefront of the iGaming industry.Team Development and Culture:➢ Fostered a collaborative and high-performance culture within the organization.➢ Developed and mentored a talented team of professionals, driving employee engagement and retention.Customer-Centric Innovation:➢ Pioneered the development and launch of innovative gaming products, enhancing customer satisfaction and loyalty.➢ Utilized customer feedback to drive continuous improvement, resulting in a customer-centric approach to product development.As the Managing Director of Superstars Entertainment, I am proud to lead a team passionate about pushing boundaries and setting new standards in the dynamic and competitive iGaming landscape.

BetBRX is an incredible brand showing extremely fast growth. ➢ Formulate business strategy with others in the executive team➢ Design policies that align with the overall strategy➢ Implement efficient processes and standards➢ Coordinate customer service operations and find ways to ensure customer retention➢ Ensure compliance with local and international laws (e.g. data protection)➢ Oversee the implementation of technology solutions throughout the organization➢ Manage contracts and relations with customers, partners, and other stakeholders➢ Evaluate risk and lead quality assurance efforts➢ Oversee expenses and budgeting to help the organization optimize costs and benefits➢ Mentor and motivate teams to achieve productivity and engagement➢ Report on operational performance and suggest improvements➢ Responsible for Customer Service, Payments, VIP, and Risk Management Departments➢ Participating in all decision making including launching new markets and closing strategic partnershipsSuccessful Projects/Achievements;➢ I started the company from scratch with the CEO and the CTO. We achieved fast growth and structured the company properly to get ready for expansion. In a matter of a couple of months, I made sure Operations and Acquisition were ready to enter new markets and achieve great success.

Arco Media Group launched their first IGaming Brand – BetBRX. ➢ Defining and communicating strategy, commercial and product offering, continuously monitoring competitive positioning & future regulation. ➢ Work with marketing teams to define a marketing and brand strategy, ensuring that we have an optimal media mix to drive mass market player acquisitions while providing a healthy ROI and establishing the brand. ➢ Extending market distribution via affiliate partnerships. ➢ Formulating and implementing operational & tactical plans with other Departments, ensuring that the operating objectives and standards of performance are not only understood but owned by all who work across the team. ➢ Closely monitoring financial results against plans/budgets, optimising accordingly, and providing regular reports to top management. ➢ Working with Business Intelligence team to ensure player behaviours and any unique market insights are understood and direct optimization of strategy and tactical plans.➢ Working with the Product team across the full player user journey, establishing effective continuous improvement initiatives to drive acquisition and conversion efficiency, player onboarding, retention, and yield. ➢ Providing leadership and direction to cross functional teams to capture and optimize synergies. ➢ Establishing additional market led operational processes, reporting and analytical requirements.Successful Projects/Achievements;➢ Successfully launching the Brazilian market as our debut market and responsible for its growth. Running Acquisition and Operations and making sure we build a strong foot in the market. Closing important deals to generate traffic to our website.

BitStarz is a fast-growing online Casino offering its customers the opportunity to play with Bitcoin, Fiat, as well as many other Cryptocurrencies.•Project Manager to launch the Brazilian Market•Responsible for localizing the website according to the market language and trends•Participating in Strategic Decisions to penetrate the market and Brand Development•In-depth research on Payment Methods and Market Trends in order to bring the best to our Brazilian customers•Training Brazilian Support Staff according to our tone of voice and procedures. •Developing procedures for the market•Liaising with our CRM Department to make sure we have a strong customer journey with offers and engaging content•Providing live player support for Casino and Games products•Be relentless in the pursuit of creative and valuable solutions•Successfully dealing with difficult situations and customers through excellent communication skills•Adhering to the company's marketing scheme, and tone of voice•Successfully dealing with difficult situations and customers through excellent communication Skills•KYC - Documents Verification•Fraud Analysis•Payment AnalysisSuccessful Projects/Achievements;➢ At BitStarz I was able to show my level of commitment to the work and that gave me the opportunity to Launch the Brazilian Market. I become the Project Manager to Launch the market, participating in all Strategic Decisions and responsible for training staff, market research, localizing our product, and helping develop our customer journey. This gave me the opportunity to increase my Network with some lead figures in the Brazilian Market on Payments and Marketing.

Addison Global is a relatively new company trading by the name MoPlay•Managing multiple projects (e.g. CRM preparation for the new Brazilian Market Launch)•Automating and optimizing complex customer journeys•Managing and segmenting of customer database•Working closely with CRM analytics•Planning CRM strategies•Steering, coordinating and managing the country specific setup with other Portuguese speakers across Sports (Content Editor), Solutions (Advisors), and Banking (Analysts)•Setting up Campaigns for .COM and UK markets (In App, Email, SMS, and Push)•Participating meetings to make strategic decisions related to Brazil Launch•Appointed Head of Translations of the Project•Working close to Designers to ensure that we are providing the right artwork to our target market•Proof reading to ensure our Tone of Voice is aligned with the Company’s•Training and experience on Contentful, CMS, Braze, Tableau, and Google AnalyticsSuccessful Projects/Achievements;➢ Experience with Contentful, CMS, Braze, Tableau, and Google Analytics. Setting up and Automating the entire Customer journey on Braze for the Brazilian Market. Assured that all our artwork and translated material aligns with Company's Tone of Voice to successfully reach our target market. Appointed Head of Translations for our Brazilian Market. Created successful campaigns for .COM and UK markets.

Addison Global is a relatively new company trading by the name MoPlay•Providing live player support for Sports, Casino, and Games products•Be relentless in the pursuit of creative and valuable solutions•Successfully dealing with difficult situations and customers through excellent communication skills.•Adhering to the company's marketing scheme, Tone of voice, and Industry Regulatory Standards•Successfully dealing with difficult situations and customers through excellent communication Skills•Appointed as the KYC Project Manager. I was responsible for the entire Project to pass KYC Operations from Banking to Solutions Department. That included developing material, training, and on-going Documents Verification Operations Management•KYC Operations Management, managing a Team of 28 agents.•Workflow & Customer Experience Analysis. Responsible for developing projects that improved our Workflow, Customer Experience, methods, and response time •Developing KYC Operations and performing Quality Checks (QA) in order to prevent Underage Gambling and for Responsible Gambling purposesSuccessful Projects/Achievements;➢Complete domain of Zendesk, Atlassian Jira & Confluence, Slack, Netverify JUMIO, Trello (Project Management), among other softwares. Became KYC Documents Verification Department Transition Project Manager, and at the moment, I am responsible for our KYC Documents Verification Operations. In charge of Workflow Analysis for the Solutions Department, Software Implementation, Zendesk Optimisation (received Zendesk Admin access), and Developing Projects in order to improve our methods, response time, and Customer Experience.

Escritório de Contabilidade Carajás, a busy Accounting office dealing primarily with rural taxation. • Managed the daily handling of cash, reconciliation processes and revenue reporting, in line with company policies, ensuring accuracy and attention to detail at all times.
 • Managed the daily preparation financial reports ensuring early morning distribution to various inhouse department
 • Worked with clients and affiliates, ensuring smooth processes regarding charges, refunds, and discrepancies.

 • Managed the submission of detailed and accurate tax reports, in line with regulatory standards. 
 • Work on Special Projects as assigned by Directors, Managers or Supervisors
 • Daily submission of completed and reconciled packet of all receipts, deposit slips and copies of checks received to respective parties
Successful Projects/Achievements;➢Complete domain of CTRM programming enabling the office capable of registering new properties to the government database.

Adbyte Services, a young and dynamic company providing marketing services and solutions to a variety of organisations and clients • Assisted with web and application content updates and personalization
 • Modified previously-developed content modules via code changes when creative layouts required adjustments/augmentations
 • Monitored and reported digital platform bugs and errors
 • Ensured marketing campaigns, user flows and digital experiences were tagged and tracked accurately for reporting purposes
 • Assisted with SEO efforts including refining search performance, managing tagging and implementing and building on best practices
 • Displayed availability and flexibility with clients during night and weekend work when time-sensitive updates were required
Successful Projects/Achievements;➢During my time of employment I successfully registered over 500 new client companies to Adbyte Services database