Flávio Affonso Email & Phone Number

São Paulo, SP, BR

São Paulo, Brazil

As the Regional Sales Director for the LATAM region, I am responsible for driving sales strategies and leading the growth of contact center solutions in one of the most diverse and dynamic markets. My core responsibilities include:Strategic Sales Development: Crafting and executing sales strategies tailored to expanding the company’s footprint across the.

São Paulo Area, Brazil

Manager for Services Engagement DirectorsReporting directly to VP level, the Services Engagement Director Manager lead the team to define strategies and account plans and also work directly with customers (direct and indirect) in order to understand customer needs, challenges, and expected business outcomes and provide them with Genesys solutions. The.

São Paulo, Brazil

Responsible for helping clients find the best path to digital transformation.Creating architectures, topologies, serving as a sales advisor for use cases in the adoption of Unified Communications.o Sales Advisor for customers Migrations to MS teams Direct Routing and other integrations with Legacy PBX`s. Migrations to Cloud PSTN providers (Public.

São Paulo, São Paulo

Responsible for creating and maintaining the relationship between the technical and business areas for one of the largest account in the company.Lead architect responsible for design, creation and maintenance of architecture / topology and sizing. Creation and presentation of products and integrations.Internal and External Team training and qualification.

São Paulo Area, Brazil

Main activitieso Technical training of the team;o Orientation to customer service model;o Development of self-management for decision making;o Plan growth of the team based on new projects;o Implement NOC environment for support level 1;

Consultant for Genesys CTI platform, executing Discovery session, developing Technical Designs Specification, Functional Specification,installation and support for Framework, Genesys Voice Platform, Outbound, Email, Chat, Routing, Reporting.

• Genesys Laboratories:Mission Critical-Expert Operations Analyst for Latin America
• Support Analyst level 1 and 2 on Genesys Mission Critical Technical Support Team for Telefonica Movistar (México, Ecuador, Venezuela, Chile, Colombia, Uruguay, Peru, Nicaragua, El Salvador, Panama).
• Integrations with Nortel/Avaya/Siemens PBX, integrations with OpenIn (SS7 solution), Audiocodes (Media Gateway for R2/SS7 solutions)
• Support for all Genesys modules (Framework, Routing… Show more Genesys Laboratories:Mission Critical-Expert Operations Analyst for Latin America
• Support for all Genesys modules (Framework, Routing, Reporting, Outbound Solution, Genesys Voice Platform, TServers/SipServer)
• Train customers and partners on how to operate a Genesys environment.

• Period of training from October 02 of 2006 until October 31 of 2007 with Genesys Solution.Support Analyst Technician Junior from November 01 of 2007 until June 07 of 2008
• Implementation of Genesys Solutions like Outbound, Routing, Framework, Reporting Solutions, Voice treatment Option, integrating with Nortel, Avaya and Siemens PBX.

Pfcc - Programa De Formação E Certificação De Conselheiros, Economia E Gestão Empresarial

Mba, Gestão Estrategica De Negócios

Tech., Network Management

Activities and Societies: Database knowledge, logic knowledge, instalation, configuration of cisco routers, Network implementation/upgrade.