Flávio Cáceres Email & Phone Number

São Paulo, Brasil

As an Executive at Juvo, Flávio reports to the General Manager LATAM and the company's Founder. In six months, he achieved significant results, highlighted by: [a] generating savings of 700K/year through operational process analysis and review. [b] Mapped and implemented improvements in the hiring journey (UX/UI), increasing lead conversion by 34% [c] Reduced acquisition costs by 20% through process optimization [d] Business Plan for 100% digital credit recovery process [e] Organic vision: proactive agendas for Juvo's sustainable positioning.

São Paulo

São Paulo, São Paulo, Brasil

Flávio was part of the team that started building the Finance Company, which aimed to offer differentiated digital credit opportunities to the C, D, and E public. Highlights: [a] Report to the CEO and investors of the Finance Company [b] Construction of the areas of Products, Operations, and CX [c] Loyalty strategy using gamification [d] Active participation in the acquisition and restructuring process of the Bom Pra Crédito marketplace [e] Market Study for the implementation of Benefit Cards [f] Structuring the first Personal Credit product using a cell phone as collateral in partnership with Samsung. [g] Implemented the Loan product with FGTS Birthday Withdrawal Anticipation FGTS [h] Executive Presentation for Finance Company Sale Road-Show. [i] Took over the Product and CX team at Bom Pra Crédito, reduced operational costs by 40% with Capacity Plan reduction and increased operational efficiency.

São Paulo, São Paulo

Reporting to the Executive Director of Operations and the Chinese board staff in Brazil, Flávio led the Chinese adaptation to the Finance Company’s products, bringing the Brazilian Banking Retail scenario. Flávio developed business plans, business cases, KPIs, and implemented regulatory items and policy definitions. Besides ACREFI, he represented the Institution in FEBRABAN and ABBC entities. Some results: [a] Increased market share of Payroll Loans, with a 733% portfolio increase (from 300MM to 2.5Bi) [b] +1.2MM revenue in the first year with the implementation of the Credit Life Insurance product, being awarded for the results achieved [c] Award for participation in the re-brand of the Chinese brand in Brazil.

São Paulo, São Paulo

Responsible for supporting the implementation of strategic initiatives of products with main focus on alienable goods: Vehicles, Nautical, and Machines & Equipment. Multitask professional acting directly in the elaboration of manuals, policies and functinal specifications for internal areas. He also acted as a key user to conduct training and disseminate knowledge to the Front Office and Back Office areas.

Analyst responsible for conducting process mapping and implementation of operacional improvements focused on the product vehicles. He participated as an active member in ACREFI as well as focal point to address new Legal and Compliance demands to ensure the integrity of the operation.

Back Office Analyst for the operational activities of payments and formalization of Vehicle and Leasing operations.

São Paulo, São Paulo

Back Office Analyst for the operational activities of payments and formalization of Vehicle and Leasing operations.

São Paulo, São Paulo

São Paulo, São Paulo

Unip, Bachelor Degree Process Management

Bachelor Degree Administration

Data Processor Technologist