Flavio C. Email & Phone Number

A recognized team developer, a business booster by an experienced career managing Customer Service, Service Quality & SOP (ISO & AEO/OEA) and Project Management adding quality to the process, connecting people and improving livesKey Differentiators:In my roles I support the development of the business, maintaining and improving service quality levels, being primarily responsible for:Supporting Brazilian Executive Board with high level strategic decisions through analysis, and demand trend studies;Developing management reviews that involve the whole transport chain from collection to delivery, with a focus on service quality and productivity.Monitoring quality indicators, adjusting processes to comply with regional and global goals.Managing indirect report teams, which are directly responsible for control of processes. Providing analysis, conducting performance studies, proposing alignment and process restructure.Reviewing projects prior and post implementation;Conducting projects review to identify deviation or need for change and adjusts, supporting customers on their needs and expectations.Self-starter professional known for problem-solving skills. Enthusiastic in the professional development of teams, conducting coaching and awakening the individual potentialSpecialties: Process Improvement; Problem Solving; Administration; Management & Business Development; experienced communicator along all the company grades, and with the customer; Team Leadership; Team Development; Coaching; Transportation; Shipping; Logistic.

Listed skills include Melhoria De Processos, Microsoft Excel, Microsoft Word, Process Improvement, and 43 others.