• Product Management: Defining requirements and developing product strategies for chatbots, aligning them with market needs and company goals. Coordinating the product life cycle from conception to launch. • Design and Prototyping: Creating wireframes and prototypes for new features, conducting usability testing, and collaborating with the design team to ensure an efficient and intuitive user experience. • Benchmarking and Market Analysis: Conducting market analysis and benchmarking to identify opportunities for improvement, adjusting strategies based on trends and customer feedback. • Agile Management and Coaching: Applying agile methods such as Scrum and Kanban, facilitating sprints and planning meetings to ensure timely and efficient deliveries. Using Agile Coaching techniques to promote continuous process improvement and strengthen team collaboration. • Documentation and Communication: Writing technical documentation and user stories, preparing progress reports, and presenting results to stakeholders. • Technical Development: Participation in the development of chatbot functionalities, collaboration with developers to integrate AI solutions and ensure the technical quality of products.

• Leadership as Head of Agility and Agile Transformation to promote better team performance, generating value to the business and to the client with the performance of two coordinators who are responsible for leading 10 agilists in the agile and lean management of 19 simultaneous squads.• Developed the first product solution with a transformation approach and agile corporate management to be marketed, to increase the customer base and increase the company's profit margin.• Structured the first corporate agile community "Agile Enger" as a way to promote learning and disseminate agile and lean methods and practices throughout the company.• Structured, together with the coordinators, the good practices of agile project management and we linked the construction of agile corporate career management to develop through monthly PDI and Fortnightly Feedback guided by OKRs.• Responsible for planning, monitoring, controlling, implementing and delivering projects in more than 7 companies.• Led the team to manage 29 Squads, +232 People (Devs, Qas, Architects, Data, UX, DP, PO and others), serving 6 clients, with 17 projects managed (16 National and 1 International) and 21 products developed.

• Responsible for supporting the Data Analytics and Services Departments, improving structures, defining and organizing goals, managing initiatives to contribute to the Digital Products Department;• Training corporate teams in agile methodology and supervising the development of agile teams and areas to ensure effective results for the organization;• Guiding teams during the implementation process and encouraging employees and leadership to adopt Agile, promoting the development of agile teams and maintaining a high-performance team to build products for customers and meet targets;• Responsible for the multidisciplinary third Squad (Logistics, Registration and Offer), which consists of (Designer, QA, Devs and PO) to work on the product value stream in their respective tribes.• Responsible for supporting the Data Analytics and Services Departments, improving structures, defining and organizing goals, managing initiatives to contribute to the Digital Products Department;• Training corporate teams in agile methodology and supervising the development of agile teams and areas to ensure effective results for the organization;• Guiding teams during the implementation process and encouraging employees and leadership to adopt Agile, promoting the development of agile teams and maintaining a high-performance team to build products for customers and meet targets;• Responsible for the multidisciplinary third Squad (Logistics, Registration and Offer), which consists of (Designer, QA, Devs and PO) to work on the product value stream in their respective tribes.

• Acting as an Agile Coach through Agile Think consultancy allocated in a period of 4 months;• Responsible for working on the agile maturity of 2 different teams (the first team worked on product ideation and construction of the backlog and team 2 improved the maturity of roles, artifacts and rites of the Scrum methodology, in addition to applying knowledge pills on culture and agile metrics).

• Participation in the startup of the Startups (Zater) operation, to implement agile mindset in the strategic, tactical and operational, so that the culture was focused on people engaged in the purpose of the companies, to generate value for the customer;• Construction of a safe and trusting environment so that everyone could share for the growth of individuals and the company, through constructive feedback and dissemination of knowledge such as tech-talks and incentives for lectures and events;• Acting as an Agile Coach to implement an agile mindset in a large client in the Bitcoin financial area, at the tactical and operational level, for the development of a new product related to cryptocurrency investment. Built the customer's product vision and training the Scrum methodology team.

As Scrum Master, leading 2 teams of internal and external development of Micro-Services APIs, I achieved the resumption of delivery cadence and motivation of team members, focusing on solutions for the areas of Netshoes and Marketing clients such as Google and Facebook . Conducted a coaching job with the Team, PO and Stakeholder to change the mindset and create an approach to innovation and quality based on customer value. As a result, we were able to achieve excellent results, both in terms of customer satisfaction and operational efficiency.

I worked as an analyst, managing Google Tag Manager accounts in four Latin American countries (Brazil, Chile, Mexico and Colombia). My responsibility included supporting the marketing team in installing Pixel Conversion on social networks, as well as monitoring and ensuring the security of the affiliate system, preventing fraud.

As Scrum Master, I led the development team responsible for the product catalog. I kept the team together, focused and creative, following software quality standards and continuous deliveries, monitoring performance and delivery quality through metrics and continuous improvements.Jira manager and administrator implementing workflow, process standardization, access levels, call handling portal via Service Desk, SLA, Boards and Dashboards to provide planning and transparency of tasks for the company's strategic and tactical teamsLeadership of development teams responsible for migrating the "Sige" CRM system to the new "SAP" CRM, working together with SAP consultants in a timely manner for Black Friday.Leadership of the DevOps team, implementing the value chain to support the architecture for integration with other teams, managing demands with Service Desk and Jira based on SLAs and urgency levels to organize internal and external demands, ensuring stakeholder satisfaction.My experience working with cross-country teams has allowed me to support other product teams on technical and business vision, as well as building boards with KPIs and business and technical focused monitoring and alerts.

• Perfected technical and business solutions to improve software performance, ensuring quality and tested code.• Used skills such as Design Patterns, Refactoring and TDD, following the SCRUM methodology.

As a Senior Programmer Analyst, I worked with technical approaches MVC, PHP, MySql and SOAP (Web Service) using Scrum methodologies and PMI artifacts to define the scope of tasks, estimates and development of test cases for the project.

• Experience in creation and development of new technologies and multimedia systems. Development and project management of web systems to assist in the management of websites and information services.• Experience in developing multimedia CD-ROM projects for education, such as games and educational materials.• Creation of a new website using PHP, JavaScript and MySQL, reducing page load time and the use of new students in the new systems delivered.

I was an instructor in basic and advanced vocational courses (typography, desktop publishing, web design, autocad 2d, 3d and av, visualbasic, basic and advanced office). user support, configuration and software installation and maintenance of PCs.