Flavio Ferraz Email & Phone Number

São Paulo E Região, Brasil

• Project management with monitoring and continuous evaluation in all stages of the processes and projects;• Practice of standards of conduct and ethics processes;• Support to the sales and pre-sales team;• Responsible for effective communication with the client and management of stakeholders.

Alphaville, São Paulo

5WI - Tecnologia da Informação e Soluções de TecnologiaHired in August 2010, performing the numerous management functions for the companies that are part of the service contracts, as described below: HITACHI VANTARA - Project Manager (since Nov/17)• Project management with monitoring and continuous evaluation in all stages of the processes and projects;• Practice of standards of conduct and ethics processes;• Support to the sales and pre-sales team;• Responsible for effective communication with the client and management of stakeholders. 5WI - IT Manager and Projects (Nov/15 - Oct/17)• Direct reporting to company directors;• Project management throughout the life cycle;• Conduct the RFP (Request for Proposal) processes, and when necessary, with the suppliers approved by the IT area;• Management by the practices of Information Security, Corporate IT Governance and Business Continuity Plan;• Management oriented to the technical team, leading the improvement and the qualification of the team, optimizing the quality of the work executed by them;• Ensure defined and approved safety standards for each process, based on the ITIL concept;• Ensure follow-up and continuous evaluation in all phases of processes and projects. NETAPP - Manager Brasil (Aug/10 - Nov/15)• Direct reporting to the Director of NETAPP for Latin America;• Implemented the service area of Brazil, working together with countries throughout Latin America;• Conducted the technical team in daily routines, promoting the improvement and the qualification of the team;• Optimized the quality of the work performed by the teams;• Meetings with lower and higher hierarchical levels.

São Paulo E Região, Brasil

• Managed the IT area, involving Project Management, Teams and Processes;• I promoted the success of negotiations between IT and the user area, as well as the success of implementations in IT environments;• Optimized the management of IT services, establishing up-time operations, and compliance with SLAs.• Projects in EMC² solutions.

São Paulo E Região, Brasil

• Implemented the production area, responsible for the daily processing and routines of the bank, with 24 X 7 operation;• Segregated user area routines into batch processes in an orderly flow and created SLAs;• Replaced the backup system in a robotic backup solution;• Created procedures to monitor the Environment Infrastructure of the Brazilian Payment System (SPB);• Created the Change Management and Problem Management areas;• Ensured constant productivity and the high presence rate at work, promoting the enthusiasm and satisfaction of professionals, achieving individual and collective goals.

Post-Graduation, Project Management - Pmi Practice

Graduation, Information Technology