Flavio Lamagna Email & Phone Number

Naples, It

Napoli, Campania, Italia

• Test design, implementation, execution, monitoring and reporting;• Integration tests, system tests, acceptance tests;• Functional testing;• Confirmatory testing;• NRT - Non regression testing;• UAT - User acceptance testing;• Defect Report;• Agile Scrum and Agile Kanban;• Team working.Projects: Piattaforma Nazionale di Telemedicina

Napoli, Campania, Italia

• Sales and after-sales assistance on Intesa Sanpaolo Vita life policies, insurance investments and savings plans; Intesa Sanpaolo Assicura home, mortgage, health and loan policies and insurance;• Ability to relate with customers and bank employees; • Stress management; • Deep knowledge of insurance and supplementary pension products;• Jira service desk;• Teamworking.

Napoli, Campania, Italia

• Introduction to testing and test phases;• Software development life cycle models: levels and types of tests;• Testing techniques;• Risk analysis and testing tools;• Requirements and reporting;• Microsoft Excel and pivot tables;• ALM - Application Lifecycle Management.

Napoli, Campania, Italia

• Internet Banking customer service (blocking/unblocking codes, PIN reset, bank reporting);• Customer service on site and app navigation;• Trading customer service;• Bank fraud assistance;• Ability to relate with customers and Private Bankers;• Stress management;• Teamworking.

Napoli, Campania, Italia

• Sales and after-sales assistance on Intesa Sanpaolo Vita life policies, insurance investments and savings plans;• Ability to relate with customers and bank employees; • Stress management; • Deep knowledge of insurance and supplementary pension products;• Jira service desk;• Teamworking.

• Analysis of the conscious commercial demand (commercial, informative, geo-localized research, branded keyword monitoring);• Latent demand analysis on Facebook, LinkedIn, Instagram;• Competitor and positioning analysis;• Website technical analysis;• Website usability analysis;• Social presence analysis.Tools/softwares: Google Ads Keyword Planner, Facebook Business Manager, LinkedIn Campaign Manager, Not Just Analytics, GTmetrix, Website Auditor, SEOZoom.

Pozzuoli, Campania, Italia

• Social media management;• PPC Advertising (Shopping Ads);• Newsletter;• E-commerce management;• Customer service.Tools/softwares: Canva, Facebook Business Suite, Google Ads, Google My Business, Amazon Seller Central.

Roma, Lazio, Italia

• Division management;• Price positioning and range adaptation;• Promotional, seasonal and complementary sales dynamics;• Security;• Cash management;• Use of Excel and the company intranet;• Customer satisfaction.

Casalnuovo Di Napoli, Campania, Italia

I worked as a sales representative of the company:• I went into the houses of prospect customers, by appointment, in order to analyze the quality of the water they use daily;• I provided information on the different types of water purification systems sold by the company.

Napoli, Italia

I worked as an admin intern at the company 1984 GP.I managed the ordinary accounting of the two local business of the company, 'Bucopertuso Public House' and 'Vero Gastrobar', plus orders with suppliers. This was a great opportunity for me to develop my professional skills, such as punctuality, work organization and compliance with deadlines.

Quarto (Na), Italia

I attended the Italian National Civil Service project 'Crescere Insieme 2.0', organized by 'Lo Scudo' Onlus association. I worked at the Youth Centre 'Il Girasole', where I helped the foreign teenager guests of the structure with homework and I managed their days organizing sports and recreational activities. It helped me improving my communication skills.

Master'S Degree, Marketing And International Management (Lm-77), 110 With Honors

Final thesis: 'Innovating in a customer-centric perspective. Virtuous examples from the gaming industry' Supervisor: Annarita Sorrentino.

Sem Specialist

Activities and Societies: start2impact, the startup that helps young people find a digital jobstart2impact is an innovative startup that.

Bachelor'S Degree, Business Administration (L-18), Economia Aziendale (L-18)

Final thesis: 'Innovation in the food industry: cases study' Supervisor: Francesco Calza Main courses: Business Administration, Business.

High School, Mathematics And Science, General