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Flavio Henrique Macedo Thomaz is listed as Major Incident Manager at New Era Technology, US, a with 319 employees, based in São Paulo, Brazil. AeroLeads shows a work email signal at ibm.com and a matched LinkedIn profile for Flavio Henrique Macedo Thomaz.
Flavio Henrique Macedo Thomaz previously worked as Development Analyst IV (Incident Manager) at Anheuser-Busch Inbev and Major Incident Manager at Ibm. Flavio Henrique Macedo Thomaz holds Major In Computer Sciences, Computer And Information Sciences And Support Services from Centro Universitário Anhangüera.
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Seis anos de experiência profissional na área de Tecnologia de Informação adquirida em empresa multinacional de grande porte, Ingles fluente, Espanhol profissional.Três anos de experiência em liderança de equipes globais, tendo atuado como coordenador de suporte / team leader e gerente de incidentes.Atuação nos processos de gestão de incidentes e problemas, almejando sempre aumentar taxa de resolução de incidentes em primeiro nível de suporte, trabalhava continuamente na monitoração dos sistemas dos clientes.Gerenciamento e liderança de RCAs (Root Cause Analyses) processo onde se reunem os times responsáveis e se chega ao motivo pelo qual ocorreu determinado problema, alem de criar e garantir que acoes para que o problema não volte a acontecer. Aumentando assim a qualidade da aplicação e dos processosde releases. Acompanhamento dos releases para que em casosde problemas todos os times necessários para a correção sejam envolvidos ou para que um possível rollback seja feito da forma mais eficiente possível.Habilidade no relacionamento com cliente atendendo suas necessidades e explicando quais problemas foram encontrados e criação de planos de ação para garantir rápida solução ao problema. Responsável pela gestão de equipes multidisciplinares no estabelecimento de serviços, infraestrutura e conectividade, SLOs / SLAs, sistema de gestão, processos operacionais, métodos, métricas e absorção de conhecimento dos sistemas.
Listed skills include Mysql, Microsoft Office, Microsoft Excel, Java, and 7 others.
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São José Dos Campos, São Paulo, Brazil
Responsible for monitoring various global Network Monitoring and ticket buckets for dedicated clients to ensure timely assignment and resolution of incidents to meet SLAs. This does include dealing with the involved engineers and technical staff, sending client communication & solving escalation while providing executive updates per defined Operations processes.
Campinas, São Paulo, Brasil
Management of critical incidents focused on high availability of e commerce applications.Responsible for the creation of management processes and incidents solution. Management of development teams with squads spread across the globe, in major cases for quick resolution of issues and guarantees that the selling platform is always up and running in max capability.Management and leadership of RCAs processes where squads gather to reach the root cause of what caused the problem, besides creating action items to ensure that the issues do not happen again, increasing the quality of the application and the release process.Monitoring releases of new versions to spot probable issues and to gather the necessary teams as quickly as possible and in case of need of rollback that it is done on the most efficient way possible.
Management of major critical incidents focused on high availability of a multitude of applications, including cloud availability, distributed systems, production lines, network availability etc.Management of support teams with squads spread across the globe, in major cases for quick resolution of issues and guarantee of several different platform availabilities.
Hortolandia
Control and manage systems, links and applications of a variety of customers and guarantee the full availability and functionality of critical systems for many purposes such as commerce, production lines and etc.Also management of incidents before the role actually came to our squad.
Santa Cruz Das Palmeiras Area, Brazil
Management of all shows and sound producing for the entire station.Responsable for creating scheduling of all shows, creation of advertisement, sound effects and etc.
Hortôlandia
Control and manage systems, links and applications of a variety of customers and guarantee the full availability and functionality of critical systems for many purposes such as commerce, production lines and etc.
Other employees you can reach at neweratech.com. View company contacts for 319 employees →
Naman Tandon
Colleague at New Era Technology, UsToronto, Ontario, Canada
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BJ
Bret Jordan
Colleague at New Era Technology, UsGreater Minneapolis-St. Paul Area, United States
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AC
Anthony Cianfaro
Colleague at New Era Technology, UsTampa, Florida, United States
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EB
Elaine Belanger
Colleague at New Era Technology, UsLaval, Quebec, Canada
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LP
Luu Pham
Colleague at New Era Technology, UsWayne County, West Virginia, United States
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MP
Mike Pascual
Colleague at New Era Technology, UsMetro Manila, National Capital Region, Philippines
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IR
Isaac Rubenstein, Cts
Colleague at New Era Technology, UsFramingham, Massachusetts, United States
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SB
Sai Bhargavi
Colleague at New Era Technology, UsHyderabad, Telangana, India
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AW
Amy Westerman
Colleague at New Era Technology, UsAtlanta Metropolitan Area, United States
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NB
Nicholas Bergendahl
Colleague at New Era Technology, UsLaguna Woods, California, United States
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• Conhecimento em Gerenciamento, criação e execução de processos de TI. • Conhecimento em em funcionamento de ferramentas SAP, TWS, e.
Nao completei o curso, o deixei para fazer faculdade.
Apesar de ter feito apenas tres anos do idioma, tenho um nivel muito bom, aprendi muita coisa sozinho o suficiente para manter conversa.
Quick answers generated from the profile data available on this page.
Flavio Henrique Macedo Thomaz works for New Era Technology, US.
Flavio Henrique Macedo Thomaz is listed as Major Incident Manager at New Era Technology, US.
AeroLeads has found 2 work email signals at @ibm.com for Flavio Henrique Macedo Thomaz at New Era Technology, US.
Flavio Henrique Macedo Thomaz is based in São Paulo, Brazil while working with New Era Technology, US.
Flavio Henrique Macedo Thomaz has worked for New Era Technology, Us, Anheuser-Busch Inbev, Ibm, Radio Nova 31, and Ibm Hortôlandia.
Flavio Henrique Macedo Thomaz's colleagues at New Era Technology, US include Naman Tandon, Bret Jordan, Anthony Cianfaro, Elaine Belanger, and Luu Pham.
You can use AeroLeads to view verified contact signals for Flavio Henrique Macedo Thomaz at New Era Technology, US, including work email, phone, and LinkedIn data when available.
Flavio Henrique Macedo Thomaz holds Major In Computer Sciences, Computer And Information Sciences And Support Services from Centro Universitário Anhangüera.
Flavio Henrique Macedo Thomaz is listed with skills including Mysql, Microsoft Office, Microsoft Excel, Java, Windows, Unix, Operating Systems, and C.
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