Consistently achieved assigned goals, business targets and very high satistaction levels for the customers of the following multi-national software companies: Cincom Systems, Computer Associates, Oracle, QAD, Peoplesoft, Convergys and IFS. 30 years of Project Implementation Experience in following areas: Business Management Solutions (ERP, Supply Chain Management, CRM) , Telecom Billing, Call Center, IT Projects (Integration, WEB Development, Brazilian Localization, Data Base Conversions, Migration Projects) and Business Process ManagementHave successfully capture business and implemented enterprise management systems in USA, Colombia, Mexico, Venezuela,Doubled company Service revenue targets in the second year of work at ORACLE in Sao Paulo , BrazilSuccessfully participated in several "start-ups" of companies in Brazil: Cincom Systems, Computer Associates, Marcam, Oracle, QAD.Received several awards for outstanding performance.Holds 6 certifications.Summary of KnowledgeProject Management ProcessesBusiness Management Solutions - ERP ( QAD, IFS, Oracle , Peplesoft) ,CRM (Oracle, MIcrosoft)Service Desk ManagementServices Management ( IT Solutions Integration )ITIL and COBIT processes AssessmentsITIL and COBIT good practices implementationsROI studiesCustomized Presentations developmentPOC – Proof of Concept and Scope Studies.Management and deliving of Proposals and RFP responsesOpportunity Management Process with Risk AssessmentSkills Summary Manage IT projects on time, cost, scope and agreed quality Manage teams with focus in results Leverage new business while working at customer premises with effective influencing and negotiation skills Experience working with system integrators Good organizational, planning, and interpersonal skills, as well as an ability to multi-task and work well in a team Proactive approach relationship with business partners and managing client portfolio Quickly assimilate new concepts
Listed skills include Pre Sales, Itil, Erp, Pmo, and 46 others.