Flavio N. Email & Phone Number

I lead the definition of data products, from discovery to delivery, managing the roadmap and backlog prioritization, with a focus on strategic credit initiatives, serving areas such as CRM, Collections, Commercial, Products, Controllership, and Credit Decision. My goal is to ensure that the solutions are aligned with the needs of these areas.Main Achievements and Areas of Focus:Product Lead in the implementation of IFRS9 (Bank and Consortium) in the Data Lake House (Azure), conducting the gathering of technical requirements and prioritization of activities to meet the Central Bank's regulatory requirements. This is an international regulatory framework that, through data science and modeling, aims to implement concepts such as Probability of Default (PD), Loss Given Default (LGD), and Expected Credit Loss (ECL).I work closely with the client's strategic areas, leading discovery, hypothesis gathering, refinement, and planning for the development of predictive models in credit, payroll-deductible loans, and insurance.I lead the discovery process and the implementation of AI and Machine Learning initiatives in internal products, such as Intelligent Credit Offering, Next Best Offer, Collection Score, Financial Health of Groups, and Pricing. I conducted market research and internal analyses that generated valuable insights for implementing initiatives aimed at improving the experience of the involved areas.I am responsible for activity prioritization, together with the Project and Data Engineering teams, collaborating in the migration from the Data Warehouse to the Data Lake House (Azure).I implemented a workflow driven by agile methodologies such as SAFe, Lean Inception, and Scrum, as well as the RACI Matrix, with the goal of reducing the time between new demand requests and execution by 30%.

Orlando, Florida.

Leadership in Product Development: As a Product Manager, I led a multidisciplinary team in developing desktop and mobile products for iOS and Android. I managed the product lifecycle, from the roadmap to backlog prioritization, basing decisions on user research and market data.Go-to-Market (GTM) Strategies and Market-Fit: I participated in the GTM strategies for the Android version, conducting segmentation analyses and gathering user feedback to adjust the market-fit, positively impacting product acceptance.Launch of the Android Beta Version: I played a role in the launch of the Android beta version, managing deliveries with the development team. I collaborated with marketing and growth teams to align messaging, resulting in 1.5 million downloads in the first month.Data Collection and Optimization: I implemented a data collection strategy and developed a retention funnel based on user behavior. Using Firebase, Clarity, and Google Analytics, I identified friction points in the registration process, generating opportunities for improvements.iOS Roadmap Planning: In planning the iOS product roadmap, I conducted tests with 300 users via TestFlight and 100 internal users, gathering feedback that improved the user journey.Agile Development with Extreme Programming (XP): I established an agile workflow based on XP, leading Dailys, Refinements, and Retrospectives. Our Refinements were weekly, guiding us through the upstream and downstream Kanban process.Collaboration with the Growth Team: I worked with the Growth team on external testing, attracting 10,000 new users to our test base via TestFlight, allowing us to conduct A/B tests through user segmentation.Market-Fit Adjustment with the CEO: I worked in a squad led by the CEO, utilizing the "Build as a Day" concept for rapid iterations focused on user needs, improving development agility and responsiveness to market demands.

Sao Paulo, Brasil

Customer Service Transformation: Led the management of hyper-automation products, including chatbots and customer service automation platforms for major players such as Porto Seguro, Allianz, Mapfre, and Porto Seguro Bank.Agile Practices and Tools: Applied agile methodologies like Scrum, using tools such as Azure DevOps to manage continuous deliveries and prioritize business needs. Facilitated and led agile ceremonies (Daily, Refinement, Planning, Retrospective, and Review) and implemented an Upstream and Downstream approach to improve communication among stakeholders.Team and Operations Structuring: Managed a team of 15 professionals divided into three strategic areas: Support (focused on issue resolution), Continuous Improvement (usability and user experience), and Backend Reconstruction (architecture and efficiency).Architecture Restructuring: Collaborated with the tech lead to document and redesign the product architecture using event grid, resulting in a 70% reduction in operational issues and an 80% decrease in technical debt, accelerating product development and scalability.Highlights Presentations and Roadmap Alignment: Responsible for presenting monthly highlights to directors and investors, aligning the delivery roadmap with product expectations and ensuring client and stakeholder satisfaction.Metrics and Results: Built and monitored product success metrics such as NPS, churn rate, and customer lifetime value, using insights to drive continuous improvements and enhance customer satisfaction.

São Paulo, Brasil

As Product Manager: Led the development of a cashback product that generated over R$ 100,000 in incentives for Porto Seguro and Porto Bank, resulting in an increased internal demand for new products and new account openings at Porto Bank.Product Discovery and Strategic Roadmap: Collaborated directly with the CEO and the UX/UI design team in the discovery process and in building a strategic roadmap. Conducted market research and customer interviews to identify market needs and expectations, presenting proposals for new products and features based on data and analysis.Agile Management and Tools: Managed a multidisciplinary team using Scrum and Kanban, utilizing Azure DevOps to manage the product backlog, track task progress, and organize sprints. Facilitated ceremonies (Dailies, Refinements, and Retrospectives).MVP Launch and Value Proposition Validation: Developed and launched the initial MVP, which validated the product's value proposition. In the following phase, we implemented features that enhanced the personalization of marketing campaigns.Private Pension Initiative: Led a cashback initiative focused on private pensions, integrated into Porto Seguro’s super app. This initiative not only expanded the portfolio of offered products but also contributed to diversifying the company's revenue sources by integrating with other areas of the financial market.

As a Product Owner, I was responsible for building the roadmap for the Seedz 3.0 platform. I developed the platform roadmap based on NPS and usability research, identifying user needs and prioritizing features.I structured deliveries in short cycles (3 months) with sprints, ensuring agility and continuous product improvement, impacting clients such as John Deere, Syngenta, Ourofino, and Sinagro. I utilized UML diagrams, User Journey Mapping, and PRDs (Product Requirement Documents) to align technical understanding and define requirements clearly.Backlog Management and Expectation Alignment: I managed the backlog, aligning the company's demands with customer expectations. I facilitated agile ceremonies (dailies, refinements, planning) and collaborated with development teams, design, and solution architects. I translated business requirements into technical solutions using interaction diagrams for clear visualization of features and system flows.Research and Solution Development: I conducted market research, benchmarking, and user journey analysis to create an intuitive and efficient onboarding flow. I utilized structured PRDs to gather regulatory requirements and map suppliers, facilitating the implementation of a robust credit engine for risk analysis.Discovery and Development of New Credit Solution (FIDC): I led the discovery process for a new credit solution based on FIDC (Credit Rights Investment Fund), focused on the anticipation of receivables for agribusiness.Validation with MVP: After defining the roadmap, I prioritized the development of an MVP (Minimum Viable Product) using the "Wizard of Oz" technique to test the onboarding journey and contracting with real clients. This agile approach allowed for rapid feedback collection and feasibility analysis of the solution.

Balneario Camboriú, Santa Catarina, Brasil

My role as a Product Specialist focused on the textile supply chain involved:Platform Improvements: Based on customer interviews, I identified needs and prioritized enhancements to the SysTextil platform. I managed the backlog and collaborated with Development, QA, Community Manager, Project Manager, and Sales teams to ensure that changes met user expectations and business objectives, both in the ERP and in multi-platform integrations involving WebApp.Integration with Salesforce: I led the project to integrate the ERP with the Salesforce CRM, where I defined and prioritized requirements and user stories. I communicated the product vision and integration objectives to stakeholders, ensuring alignment between business and technology areas.Payment Methods via PIX: I conducted studies and validations to integrate payments via PIX, evaluating the potential impact on user experience and business metrics. I initiated the implementation process, which included:Researching payment APIs, focusing on Bradesco.Defining the solution architecture, prioritizing security and scalability.Developing prototypes based on the user journey on the platform, ensuring a smooth and efficient experience.Risk and Quality Management: I identified and analyzed risks related to platform development and integration. I developed mitigation plans to ensure product quality and implemented a Risk Assessment process to map and prioritize bug fixes, as well as conduct functional testing.Facilitation of Agile Ceremonies: As a Product Owner, I was responsible for facilitating agile ceremonies (Scrum), including sprint planning, daily stand-ups, sprint reviews, and retrospectives. I promoted weekly refinements and implemented new processes that increased productivity and collaboration among teams.

Brasil

Atuação in loco como Analista de Sistemas na área industrial, com foco em análise, implementação e otimização de sistemas, com foco em eficiência operacional e atuando com suporte aos usuários, além de atuar com responsabilidades na área de novos Produtos. Minhas responsabilidades incluiam:Análise e Otimização de Sistemas: Realizei a análise de processos e sistemas para identificar gargalos e propor soluções para otimizar a eficiência operacional. Implementei e configurei módulos do ERP Totvs, incluindo financeiro e contabilidade, adaptando-o às necessidades específicas da empresa e do setor. Desenvolvi scripts SQL para automação de tarefas e extração de dados, gerando relatórios e dashboards para acompanhamento da performance, além do desenvolvimento de relatórios utilizando ViewRerport.Como Product Owner: Fui responsável pelo levantamento e gerenciamento de requisitos, priorização do backlog de demandas e acompanhamento do desenvolvimento das soluções. Definição da visão do produto e comunicação com diretores e setor de Projetos para garantir o alinhamento das expectativasIntegração de Sistemas: Coordenei a integração entre diferentes sistemas, incluindo o ERP Totvs e Maxys, utilizados na área industrial, garantindo o bom funcionamento dos processos internos e o fluxo de informações entre as plataformas.Suporte Técnico e Treinamento: Prestei suporte técnico os usuários do ERP Totvs e demais sistemas, solucionando problemas, respondendo a dúvidas e orientando sobre as funcionalidades, com foco em áreas como financeiro e contábil. Ministrei treinamentos para os colaboradores sobre boas praticas quanto a utilização correta dos mesmos.Gestão de Projetos: Participei da gestão de projetos de implementação e otimização de sistemas, acompanhando cronogramas, recursos e orçamentos, utilizando como base o PMBOK e boas práticas em gerenciamento de projetos.

Sao Paulo

Here’s the translation of your description into English:As a Project Analyst in Consulting, I worked on critical initiatives in the banking sector, focusing on the implementation and testing of IT infrastructure solutions.My responsibilities included:Banking Project Control: Supervising projects in partnership with Diebold Nixdorf and Banco Itaú, ensuring that all actions were aligned with the goals for server updates and infrastructure management.Project Status Management: In addition to cost control, my responsibilities also involved managing the project using tools like Microsoft Project to monitor and report on the progress of update and deployment activities, ensuring transparency and effective communication among stakeholders.Coordination of TRE Testing: Through Diebold, I collaborated with the Regional Electoral Tribunal (TRE) in executing rigorous tests of electronic voting machines during the 2016 elections, ensuring the integrity and security of the electoral process.

Brasil

I began my career at TOTVS as a Support Analyst, where I provided technical support to users of the Virtualage system and conducted training on industrial modules, with an emphasis on the financial and accounting areas. I was promoted to Systems Analyst, taking on the responsibility of gathering requirements for customizing software according to customer needs. In this role, I developed customized reports using SQL, which improved data analysis and decision-making, resulting in more efficient processes.

Brasil

Curso Superior De Tecnologia (Cst), Tecnologia Analise E Desenvolvimento De Sistemas

Curso Superior De Tecnologia (Cst), Gestão De Negócios E Administração Imb

Curso Superior De Tecnologia (Cst), Business/Commerce, General

Qualificações, Product Management