Results-oriented Operations Director with a proven track record in delivering successful industrial projects. Specialised in high-innovation projects, I excel at building strong client relationships, overseeing complex installations, and ensuring seamless startup and performance testing. With a strong"look ahead" I drive operational excellence and deliver innovative industrial plants on time and within budget.

𝐀𝐜𝐭𝐢𝐯𝐢𝐭𝐲▪️ Value chain organisation to meet European Investment Bank Projects' target▪️ Leader of Project management. ▪️ Internationalisation Manager. 𝐏𝐨𝐫𝐭𝐟𝐨𝐥𝐢𝐨◊ Q&T - company bidding for international contracts◊ EGI- manufacturing and direct selling industrial components

▪️ Leader of project managers & customer service staff.▪️ Tuning up world class customer services.▪️ Inter-departmental communication empowerment to provide effective customer experience.▪️ Improvement of ICT customer communication channels. ▪️ MRP/ERP: demonstrable success in business process reengineering, aligning enterprise architecture and IT solutions.▪️ Devising and publishing metrics to measure the success.▪️ Resolve and prevent delivery and associated services issues.▪️ Follow-through on all critical inter-departmental escalations to increase customer retention.▪️ Cross-training and back-up of customer service managers.▪️ Identification of individual development needs.Proven achievements:♛ Constantly Boasted revenue and profitability of spares and services.♛ Managed 68 new customer projects till contractual performance.♛ Developed and rolled out brand new spare parts Marketplace.

▪️New products and association of services with mature products promotion manager.♛Market extension in the Switzerland, achieved by proposing and successfully implementing the application of packaging in controlled atmosphere to company Vialetto Dolciaria SA.

▪️New products and association of services with mature products.▪️Business development analysis and market trends monitoring. Budgeting.▪️Promotional activities and trade shows.▪️National and international meeting and events organization with customers to deliver clear company messages.♛Directed product development using in-depth knowledge of vendor landscape and industry insight; achieved demonstrable strengthened position on the market by a new patented device.▪️Tendering office manager.

Served in the pioneers Corps

Introduction of the new product PulPlus, alternative to asbestos: successfully started the Italian market by keeping close support with the new customers. Patented new industrial process and manufacturing plant.