Flávio Viana Schroeder Email & Phone Number

As an Account Manager at castLabs, I have the opportunity to work with customers & partners from all over the world. Whether communicating with clients in North America, LATAM, Europe, Asia, or elsewhere, I am dedicated to driving client satisfaction and success through effective collaboration, strategic planning, and exceptional service delivery.I also have a strong interest in sales operations and carry out various activities that aim at bringing efficiency to the team, including:- optimizing existing processes through the use of technology/automation- building dashboards/reports and running analyses that help the team with decision-making (upsell opps, churn risk, customer profile)- managing the team's knowledge base to ensure easy access to valuable internal resources and smooth onboarding for new hiresFeel free to send me a message if you would like to know more about what castLabs has to offer or to chat about other topics - I am always eager to hear from others and expand my network on LinkedIn.Topics of interest:Streaming, OTT, DRM, Content Security, Account Management, Sales Operations, Data Analysis, Customer Success