Flavy Sosa Email & Phone Number

Fort Lauderdale, FL, US

United States

• Providing comprehensive support to clients in both English/Spanish ensuring clear communication and resolution of inquiries.
• Educate clients on healthcare products, services, and procedures, offering guidance and clarification as needed to enhance their understanding.
• Document customer interactions, inquiries, and resolutions accurately in designated systems, ensuring organized records for future reference and analysis.
• Provide basic technical assistance for troubleshooting issues related to the use of online platforms or mobile applications used to access healthcare services and manage accounts.
• Manage escalated customer issues with empathy and professionalism, escalating to appropriate channels when necessary for swift resolution.

Calle 50

• Collected and analyzed customer behavior, marketing, and web data.
• Tested campaigns, analyzing key metrics and identifying opportunities to increase campaign performance with the team.
• Implemented strategic marketing initiatives which generated improved business results (Facebook, Instagram, LinkedIn, YouTube, Google Ads).
• Managed budget within the annual marketing plan. Communicated and presented the marketing plan to colleagues and stakeholders.
• Worked alongside Commercial departments in order to ensure client needs are fulfilled effectively (Customer Success, Operation, Finance departments). Supported campaign strategies, working alongside my team and partners.
• Built and developed long-term relationships with clients, identifying business needs, assisting, solving issues, educating them and implementing tailored solutions according to their requirements in the technology.

Panamá

• Coordinated, supervised, and executed marketing strategies with B2B projects to maximize company profits.
• Developed offline and online marketing activities, social media management (Facebook and Instagram) prospecting and generation of leads.
• Conducted research to analyze competitive landscape, market trends, and customer behavior.
• Spearheaded strategic and creative development for digital communication of consumer goods portfolio to Google BID, Bookings.com, Uber, KIA, The Velopers Group, Vans, Ecco.
• Organized and planned promotional presentations.
• Managed and coordinated corporate and commercial events trade shows, such as conferences, special events, and meetings.

Panamá

• Developed digital, social media marketing activities to promote products, increase sales and expand the company brand.
• Maded outbound calls to existing and new customers (B2B).
• Organized shooting and production schedules. Supervised the entire project from beginning to post-production. Communicated directly with clients. Researched business opportunities and proposals.
• Implemented social media networks to generate and increase sales, adding 20 clients to the business.
• Drafted responses to customer inquiries. Networked at sales events. Made cold calls to prospects.
• Generated leads. Proposed an outbound sales strategy to expand the business to new media and implemented a social media network to generate and increase sales, achieving 90% over the monthly target.

Dublin, County Dublin, Ireland

• Dealt with customers by phone, email and face to face in order to close sales, up-sell and manage relationships (B2B).
• Built and developed relationships with clients, identifying business needs and implementing innovative and customized solutions.
• Made outbound calls to existing and new customers.
• Answered client’s requests via phone, email, and face to face to close sales, up-sell and manage relationships.
• Promoted to take charge of online (Facebook page and company website) and offline marketing activities to increase sales.
• Enhanced the Facebook page in order to increase its traffic and sales.

Venezuela

• Developed marketing activities by implementing digital marketing social media. Assisted company-wide graphic needs such as PowerPoint presentations.
• Redesigned, built and managed the company’s social media profiles and presence, including Facebook and LinkedIn.
• Managed a database of clients to reach a larger audience, maximizing profit by 110%.
• Increased market’s sales by searching for new clients to the company.
• Developed and coordinated events in the branches to maximize profit.
• Managed all internal and internal proposed communications.

Venezuela

• Managed the company’s social media profiles and presence, including Facebook page and website.
• Developed educational materials and information of SOCIEVEN to distribute to 300 users, ages 20-40.
• Produced and coordinated the calendar 5SA to distribute to 270 users. Targeted 270 potential sponsors for different events and for the National Network of SOCIEVEN.
• Published articles distributed to 5 national newspapers and the website creating content appropriate.
• Managed fundraisers for the Deafblind Children’s organization sponsored by SOCIEVEN.
• Developed and coordinated events in the branches to maximize profit.

Master Of Business Administration - Mba (2018), Specialization Marketing

Postgraduate Specialization In Senior Management (2017)

Bachelor In Audiovisual Communications (2008), Journalist