Fernando Leal Email & Phone Number

Long Beach, Ca, Us

Pomona, California, United States

Duties And ResponsibilitiesAdministrator Learning Management SystemUnder Indirect supervision, provide Tier I and II support for users of the Learning Management System (LMS) and resolve problems encountered with trainings; oversee and maintain learning events and sessions, curricular catalogs, roles and permissions, and competency assessments in the LMS; oversee organizational units, including self-registration groups and extended enterprise users; provide reporting support related to LMS training activities; analyze reports on system access, training utilization, and completion rates by organizational unit; gather and research requirements for LMS related projects and new courses/training launches; research and stay current on updates and system enhancement to the LMS; partner with Instructional Designers and provide feedback on course navigation from a user¿s perspective ; test and upload online courses into the system; maintain course rosters and attendance records for instructor-led courses; oversee training audiences for assignments. Produce attendance and compliance reports to campus; assist in training and transition of CPP Inbox and LMS responsibilities to Customer Service Center Employees; provide learning management systems customer support; and build course content in learning management system.

Long Beach, Ca, United States

• Support campus utilization of CSU’s Learning Management Systems (LMS) as the primary technical and functional contact• Read and understand LMS wikis and blogs to stay abreast of upgrades and system functionality• Assign/ Administer compliance and professional development activities in the systemwide LMS to targeted campus populations• Maintain and validate HRIS data is accurate and being pushed to the systemwide LMS • Assist with the transfer and migration of 3rd party training data to the systemwide LMS• Assist campus stakeholders in uploading and maintaining campus eLearning courseware • Act as the primary gatekeeper of security roles and administrative privileges within the systemwide• Provide exceptional, timely customer support and problem resolution to campus end users• Maintain and track end user tickets and escalate to Chancellor’s Office LMS team as needed• Coordinate meetings with campus stakeholders and advise on assignment requirements, end user requests, ILT design and content recommendations• Provide troubleshooting steps and resolutions for end users though 1:1 meetings, documentation and/or training materials• Manage communications to promote content on the systemwide LMS• Troubleshoots eLearning courseware and tracks issues within LMS• Validate end user compliance requirements through engagement and verifying completion of training requirements• Provide campus stakeholders and campus leaders with updated reports related to compliance requirements, audits, legal matters, and employee development • Collaborate with Chancellor’s Office on annual Presidential Evaluation to ensure accuracy• Completes biannual audit of LMS for accuracy in activities, security roles and training populations • Oversee data integrity and ensure training and end-user data is continually validated though reports.• Analyze reports on system access, training utilization, and completion rates

Santa Ana, Ca

System Administration• Consult with users, management and vendors to assess LMS needs and system requirements• Utilize expert knowledge of LMS and AS business to provide clients with strategic planning/suggestions on utilization of LMS to enhance business operations • Configure LMS to meet business unit requirements• Facilitate LMS support among divisional training teams• Meet with department heads, managers, supervisors, vendors and others to solicit cooperation and resolve problems• Provide escalated help desk solutions by determining how to best resolve LMS issues, including with to deviate from standard operating procedures• Load and test courses prior to making available to the field• Build and run reports as necessary, both standard and custom• Monitor and manage the data feed coming into encompass• Manage external client access to enCompass, including being the point person for client interaction• Design and facilitate training of others on enCompassProject Support/Event Planning• Manage and facilitate performance reviews on TMP• Manage and facilitate talent/competency assessments on TMP• Manage and facilitate compliance reporting on TMP• Manage and handle logistics for ACE and Leading to Win programs • Manage program reporting and evaluation • Manage program budget and spending • Interact with business leaders to facilitate and promote talent programsVendor Management• Manage to the contract• Manage the budget/spend• Manage the day-to-day relationship• Manage the quality and timeliness of delivery• Provide insight and expertise during contract negotiations

• Develops and coordinates career counseling services, job search assistance, transfer counseling and internship opportunities • Develops and coordinates student workshops on resume writing, interviewing skills, and other related topics • Organizes and coordinates job fairs on campus and attends off-campus job fairs, invites employers experts for in-class speaking engagements • Supports students by facilitating, promoting and coordinating contacts with employers, recruiters, transfer institutions and other resources • Develops, implements and coordinates services for college access and transitions • Provides support to students on necessary documentation and procedures on transfer and transition • Establishes and maintains a network the employer network• Engages businesses in the community to invite speakers, provide internship mentors and to expand job placement opportunities • Documents all program activity, tracks student placement in jobs and internships, analyzes data, and presents periodic reports to the Program Director. • Complies with all College policies and procedures as well as pertinent State and Federal regulations Participates in relevant campus and college subcommittees • Performs other duties as assigned

El Segundo, Ca

Serve as a direct point of contact for the Field Managers (3 Region Managers, 12 District Managers, and 20 Club Supervisors) to assist in that processes are followed, effective and provide the necessary level of support. Ensure Field Managers receive an exceptional level of assistance by meeting service level agreements. Communicate with Field Managers through a variety of means telephone, email and helpdesk. Conduct additional research to resolve inquiries and issue resolutions. Required to recognize problems, evaluate alternatives and find solutions that may necessitate follow up with an individual Field Manager and/or other department(s), which may depend upon additional escalation until resolved. Execute changes and solutions by partnering with internal department(s) including but not limited to Client Services, Billing, Human Resources, Payroll, etc. Verify all submitted requests are in compliance with company policies and procedures. Assisting Field Managers with Travel request with different Travel assistant programs (Campbell Travel, Enterprise, Corporate Lodging) Ensuring that every Field Manger is assisted in making sure every aspect of their travel is ready. Supplying Field Manger with Itinerary/confirmation numbers for flight information, hotel information, and car rental information. Arranging Per Diem per day for the travel. Use company’s proprietary systems to manage daily tasks. Includes but not limited to using various Excel formulas for reporting and data accuracy. Arrange for credit card orders and loading of funds through company online systems. Handle basic Human Resources and Payroll inquiries from Field Managers and Representatives. Proactively conduct research and/or troubleshoot to resolve issues that may include, but not limited to separations, payroll changes, pay check issues in support of Payroll, Billing, Event Execution, etc. Audit reports for data accuracy. Provide documentation via reporting from proprietary systems.

Los Angeles, California

• Recruited business to intern students.• Worked under minimal supervisor• Submitted weekly reports on how many business visit, how many business agree to the internship contract• Developed business relationships to find students employment.

Newport Beach, California

Servers are the tour guides for the adventure of dining at CPK. Each time a guest visits our restaurants, our servers are given the opportunity to take them on a tour of the senses and help them discover all that CPK offers. A passion to please and strong customer service skills are a perfect fit for this position

Los Angeles, California

• Created and modified reports, memos, letters and financial statements using word processing, spreadsheet, database and presentations using Microsoft Office software.• Maintained office calendar and coordinated all meetings.• Prepared responses to correspondence containing routine inquiries regarding vocational training.• Monitored and assisted with maintenance of the organization’s website.• Interacted with clients, vendors and visitors as necessary.• Responsible for all incoming/outgoing UPS/FedEx or similarly delivered packages.• Prepared agendas and made arrangements for committees.• Oversaw and managed all office procedures and tasks as assigned by the Executive Director.

•Managed and coordinated Dress Out Program •Managed staff of 6 that included proper maintenance of accounts, accuracy and verification •Processed PO’s using DAX with variety of transactions: inquiries, sales, trouble shooting and concerns•Ensure PO’s would ship out in timely manner•Inventory control

•Training to become an agent to sell all types of insurance. Including, life insurance, auto insurance, health insurance, even banking. •Daily emails to communication with my manager to let him know that progress on the online training classes.

Education record

Associate'S Degree, Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Finance, General

H.S. Diploma