My position is responsible for performing analytical work to provide functional support for implementations, upgrades, and maintenance for the following systems: Asset Suite, and Annam’s Sunflower, eCommerce, SLIM, Shipping and other supply chain applications as directed. Monitor a block of assigned computer programs to determine efficiency in meeting established information requirements; recommends changes in data flow, sources of input, report formats, and calculations to satisfy supply management information needs.

Upon returning from Vietnam, I began brushing up on my skills (Udemy, W3schools, Microsoft, AWS) To prepare for my re-entry end to the job market

Job duties included creating lesson plans, teaching ‘on-the-fly’ when no plans provided, answering questions posed by teachers and students. Presenting American culture in an entertaining and educational way.

10+ Years of Progressive Responsibility and Expertise ∗ Bachelors Degree∗ Agile methodologies∗ Geo-diverse Coordination∗ Advanced Excel∗ Microsoft Office Suite∗ Organized Multi-Tasking∗ Analytical Thinker∗ Detail Oriented ∗ Strong Critical Thinking AT&T Wireless (REDMOND, WA) 6/2008 – 12/2015Principal Technical Architect, Senior Technical ArchitectAs the Subject Matter Expert (SME) I was tasked with system design, business and functional requirements gathering for development team, business rules analysis, functional requirements implementation, use case development and generally responsible for the overall health and status of the AT&T fault management systems.∗ Worked with Quality Assurance Team, Development, Project Management, and Customers to maintain accurate level of effort and timeline for all phases of the product(s) life cycle∗ Maintain project timelines for development, testing and deployment∗ Business Object Universe reporting environment to match deliverables∗ Code review pre/post installations in production environment∗ User and Application testing (UCT/UAT/ORT) in production with customers and test when necessary∗ Create, Modify and Maintain Service Level Agreements between customer and development teams∗ Create and Maintain Visio diagrams of system and update when implementation changes required∗ Prepare executive presentations on system health and status∗ Maintained a 24/7/365 On-call Support schedule for the team

Test Lead on the @Home project• Supervision of DAI onsite employees for day to day activities• Functional testing of UMA cell phones using Wireshark trace analysis• Creating reports for management to be used in a future reporting database schema (data normalization)• Sound quality of handset testing using Metrico Wireless (MOS) equipment and software• Following written test cases and analyzing results• Entering defects into Quality Center - Defect regression when new software builds available• Introducing new process control, documentation methods and automation

QA Tester, Senior QA Tester, Test Lead, Remedy Developer and Remedy Lead Developer• Continuing projects post-merger w/Cingular and AT&T (AMS became CTS) • Testing of AT&T (Cingular) Wireless Services proprietary trouble ticketing • Upgrade of Remedy System (ARS) from 4.5 -> 5.1.2 -> 6.0.1 -> 6.3• Forms and workflow development using ARSystem Admin Tool• Maintaining Remedy MidTier environment on Tomcat/Apache Unix based server• Performed all application software installations on Mid-Range Servers using - Solaris 9 and Sybase 12.5.1• Maintained all software running in the test environment including; Solaris patches, Sybase patches, Action Request System patches/installations, and proprietary AMS configuration/installations• Created testing document: strategy, cases, plans and summaries• Documented all defects found in Quality Center (versions 7-9)• Interviewing New Hires as Team lead for AMS NG project. (4 testers)• Senior Test led to Remedy Developer position and eventually to Development Lead• Assisted the Production AMS Application Administrator with day to day problem resolution• Nationwide training on AMS systems• On-call 24/7 for AMS team and Production environment

Worked at the Smart Toy Lab in a multiple PC lab (40+) refreshing systems in multiple languages to regress and stress test software builds.