Flemming Pryds Rand Email & Phone Number

Copenhagen Area, Denmark

Ansvarlig for at skabe stærk og sund vækst for vore kunder og samarbejdspartnere.Loyalitet er nøglen – og midlet er nps.todayResponsible for creating strong and healthy growth for our customers and partners. Loyalty is the key - and the means is nps.today.Læs mere om nps.today på: https://nps.today/

Allerød

Kundeservice chef med ansvar for teamets opgaver:• Ordremodtagelse og fakturering• Salgs- og marketingsupport• Kundebetjening af interne og eksterneEksempler på resultater / opgaver• Forecast salg/produktion• Prisaftaler, controlling• Implementering og undervisning i Dynamics CRM og ”smartforms”• Business Process Reenginering og introduktion af Lean.• Kundetilfredshed målinger (NPS)End2End customer experience – ansvarlig for den samlede kundeservice, fra prislister over forecast til ordrebehandling og leverance. Ansvarlig for introduktion og undervisning i MS Dynamics CRM og salgsværktøjer til interne og eksterne sælgere. Bindeled mellem salg og produktion.

DK:Microsoft løsningshus med fokus på Dynamics CRM og digitaliseringsløsninger.Medlem af ledelsen med ansvar for:• Kunde-og support ansvarlig• Forretningsplanlægning, presales og projektledelse• Rekruttering af medarbejdere og samarbejdspartnereEksempler på resultater / opgaver• Opbygning af produktportefølje• Marketing og branding• Business Process Reenginering projekter hos styrelser og kommunerSom partner i et løsningshus er opgaverne mangeartede. Jeg er med til at opbygge produkt- og service-portefølje, forestår marketing og holder indlæg for beslutningstagere. Som leveranceansvarlig er jeg bindeled mellem kunder og konsulenter. Jeg forestår personalesamtaler- og udvikling. Jeg indgår i arbejdet med kommuner og styrelser, hvor digitaliseringsløsninger har en bred berøringsflade politisk såvel som med ’forretningen’, medarbejdere og borgere. UK/US:Microsoft Partner business focusing on Dynamics CRM and related solutions.Part of the management with responsibility for:• Customer service-and support• Business planning, presales and project management• Recruitment of employees, external consultants and business partnersExamples of results and accountabilities:• Building product portfolio• Marketing og branding• Business Process Reengineering projectsAs a partner in a Microsoft partner business, I have a broad range of responsibilities and accountabilities.Being responsible for delivery of projects and service delivery, I am the liaison between the customer’s stakeholders, end-users and our delivery-and development team. I have the full responsibility from the presales phase to post implementation service and support.

Denmark

DK:Partner Services Manager, ansvarlig for Norden, der leverer presales og managed services. Ansvarlig for nordisk partner engagement, Microsoft Partner Nework (MPN) leverancer. og Dynamics Managed Services. Projekt ansvarlig for sourcing strategi.UK/US:Partner Services Manager, managing the Nordic teams delivering presales and managed services. Responsible for Nordic partner engagement, Managing Microsoft Partner Nework (MPN) deliveries. and Dynamics Managed Services. Project responsible for sourcing strategy.

DK:Ansvar for opbygning af serviceenhed i 9 Europæiske lande samt leverance• Kunde-og partner tilfredshed• Implementering af "Life Time Loyalty"• Forretningsopbygning, planlægning og eksekvering• People management – internationale ansættelser. 24 direct reports• Microsoft Gold Star Award for 2 cifret stigning i kunde-og partnertilfredshed. • Udvikling og implementering af Service Delivery planer og Service analyser med udgangspunkt i ITIL.• 100% medarbejdertilfredshed i ”Employee Engagement” Ansvar for at opbygge og lede et Europæisk team af Services Account Managers fordelt på 9 lande. Enhedens vigtigste rolle er at hjælpe Microsoft partnere med at sælge, implementere og supportere Dynamics- og relaterede Microsoft løsninger. Ansvar for rekruttering, personaleledelse og budget. Jeg indgik i projekter såvel som deltager, leder og ejer på tværs af teams og forretningsenheder med henblik på at udbygge og forbedre vores service leverancer.UK/US:Responsibility for building a business unit delivering services in Europe• Customer- and partner satisfaction• Business development, planning and execution• People, Change and project management – international recruitment. 24 direct reports.• Microsoft Gold Star Award for 2 digit growth in customer-and partner satisfaction• Developing and implementing Service delivery plans and Service analysis (ITIL based)• 100% employee satisfaction in ”Employee Engagement” Responsible for building and leading a European team of Services Account Managers throughout 9 countries. Helping the Microsoft partners sell, service and support Dynamics and related solutions. As manager, I was responsible for recruitment, people management and the overall budget. Part of a wide variety of projects, being business owner as well as participant across teams and business units. The projects were related to expanding and improving our service delivery, including building internal tools based on Dynamics CRM and Sharepoint.

DK:Ansvar for produkt og marketing af Danmarks mest udbredte ERP system, Dynamics C5 samt Microsoft XAL• Produktplanlægning, Go-to-market strategi og eksekvering• Licenssalg og kundetilvækst• PresseansvarligEksempler på resultater / opgaver• C5 online – licensiering, politikker og partnermodel• Indlemmelse af C5 i det internationale Microsoft Dynamics brand• Hovedtaler og ansvarlig for samtlige C5 spor ved Convergence CPH (International kunde konference)Med ansvar for marketing, licenssalg og kundetilvækst, havde jeg mange både interne og eksterne berøringsflader nationalt såvel som internationalt. I samarbejde med udviklingsafdelingen, partnerkanalen og myndighederne varetog jeg udviklingsplaner og produktpræsentationer. Jeg havde et tæt samarbejde med bl.a. salg og kundeservice, for at sikre den bedst mulige oplevelse for de ca. 6.000 nye kunder vi fik årligt.UK/US:Responsibility for Product and Marketing of the most successful ERP products in Denmark, Dynamics C5 and Microsoft XAL• Product planning, Go-to-market strategy and execution• License sales and customer adds• Press and PRExamples of results and accountabilities:• Bringing Dynamics C5 into the cloud as an online service• Integration of C5 into the international Microsoft Dynamics brand• Keynote speaker and track responsible for SMB and C5 tracks at Convergence CPH (International customer conference)Being responsible and accountable for marketing, license sales and customer adds, I had a broad scope of stakeholder interaction – internal as well as external being national and international. In collaboration with the development department, partner channel and public authorities. I led development plans and product presentations. I has a close relationship with sales and customer service and support in order to deliver the best possible service to the approx. 6,000 customers adds we won on a yearly basis.

DK:Ansvar for ERP og CRM support til Microsoft Partnere.• People management – Danmark, Sverige og England. 12 direct reports.• Change-og project management• Budget, Kunde-og partner tilfredshedEksempler på resultater / opgaver• Business Process Reenginering og indførelse af KPI’er med henblik på kontinuerlig måling og forbedring af Udvikling.• Opbygning af ”Dynamics Center of Competence” til support af øvrige lande• Succesfuld integration af den Danske supportfunktion i den internationale organisationUK/US:Responsibility for ERP and CRM support delivery to Microsoft Partners.• People management – Denmark, Sweden and UK. 12 direct reports.• Change-og project management• Budget, Customer- and partner satisfaction Examples of results and accountabilities:• Business Process Reengineering and introduction of new KPI’s in order to continuous measurement and improvement of service delivery.• Building the team ”Dynamics Center of Competence” supporting other countries• Successful integration of the Danish support function into the international organization

DK:Jeg begyndte min karriere hos Microsoft som Technical Product Specialist inden for Dynamics C5 og Microsoft XAL, hvor jeg varetog kunde-og partnersupport samt uddannelse.UK/US:I began my career at Microsoft being a Technical Product Specialist, delivering customer- and partner support as well as training related to Dynamics C5 and Microsoft XAL.

Hd(A), Business Management - Marketing

Six Sigma, Yellow Belt

Lean Ledelse I Praksis

Master Leadership

Hh, Niels Brock