Customer Telemetry based solutions to detect, qualify, assess and communicate cloud incidents, and to accelerate incident response and mitigation.

Google Cloud reliability. Incident communications via Personalized Service Health (PSH) and via mobile app. Integrated workflow with top customers. Applying generative AI to build incident reports.

Scaling the SaaS Product Management team. Data Governance & Tools. Data Protection. Service Analysis. Specialized hosting. UK/US Government & EU Clouds. Readiness assessments for new & acquired services, and for architectural changes to existing services. Transitions to Generation 2 infrastructure, to DevSecOps practices, and to micro-services architecture. Product innovation framework to identify, prioritize and charter new initiatives. Field Support.

I lead a team focused on (a) Customer Data Handling practices across Oracle Cloud SaaS for strong data protection and privacy, (b) Product Management of specialized Hosting and Security offerings from SaaS Engineering [Cloud Operations], such as Government and Financial Services Clouds, and (c) identifying and mitigating potential risks across SaaS hosting and delivery. Many other tasks fill my day, all in pursuit of client satisfaction, service competitiveness, risk mitigation, response time reduction, and market share growth.

I evolve Oracle's Cloud technical product management and service delivery models through global strategic change projects for strategy, regulatory compliance, and customer needs. I ensure all new service introductions align with established practices for security, privacy, monitoring, change management, business continuity and more. My key objectives are client satisfaction, service compliance, minimizing risks and response times, and growing competitive service differentiation and market share.

Developing and implementing global strategic change projects for cloud delivery in response to regulatory and customer needs. Ensuring all new service introductions align with established practices for security, privacy, monitoring, change management, business continuity and more.

Leadership of cross-functional and cross business unit programs to:- address US Federal market for cloud based services,- transition licensed software clients to cloud based services or hybrid cloud solutions,- communicate security & privacy policies and practices, converged across 20+ brands,- document and publish regulatory compliance posture, and- centralize cloud strategy content management,for one of the largest portfolios of cloud offerings in the industry, with the business objective to accelerate cloud based signings by evolving competitive SaaS strategy, cloud related security & privacy practices, common services, compliance posture (ISO, FedRAMP, HIPAA, EU Data Protection, and more), and business support systems, as well as our opportunity-to-order, order-to-cash, and fulfillment processes. I also created paths for licensed software clients to transition to the cloud. Responsible for www.ibm.com/saas/security and www.ibm.com/cloud-computing/built-on-cloud/saas-migration among other programs.

Program Director for Software Quality of IBM Collaboration Solutions. On-premises and SmartCloud offerings. Strategic customer relationship management.

Software Quality Architect for IBM Lotus and WebSphere Portal. Responsible to drive continuous improvement of the delivered quality of products and service offerings across entire division. Managed three overseas test teams.

Managed pre-release testing of all hardware and software releases from IBM Printing Systems Division, as well as testing associated with (post-release) Lifecycle Maintenance for all products. Achieved ISO 9000:2000 registration.

With Profit/Loss responsibility, built a worldwide Services & Support organization for an upstart manufacturer of process instrumentation. Introduced new service offerings which made the Services & Support function financially profitable and thereby scalable. Achieved ISO9002 registration.

Project management and business development for marine environmental studies, incl marine oil spills and ocean forecast modeling. Focused on US, UK, and Arabian Sea projects.