Flemming Van Heugten Email & Phone Number

Farum, Dk

København, Hovedstaden, Danmark

• Built and led Jabra’s first cross-functional Software Experience Product Management team, uniting product and design functions to develop and deliver cohesive and high-impact digital experiences that align with Jabra’s brand vision and customer expectations.• Directed a team of 20 through the entire product lifecycle, from conceptualization and incubation to go-to-market strategy and execution, ensuring every product launch was customer-focused and strategically aligned.• Utilized data-driven insights to enhance user engagement, optimize operational efficiencies, and drive customer satisfaction, ensuring all digital initiatives met Jabra’s standards for quality and market relevance.•Actively mentored employees as part of GN Group’s development program, providing guidance on career growth and strategic thinking to foster a culture of excellence and innovation across departments.

Copenhagen, Capital Region, Denmark

• Directed strategic design for Jabra’s largest account at Manyone, overseeing the development of Jabra’s new software platform and ensuring alignment with long-term business objectives and user needs.• Led the design, structure, and strategic direction of Jabra’s platform, resulting in a user-friendly, scalable, and high-performing product that reinforces brand identity.• Partnered with stakeholders at Jabra to implement and continually refine the platform concept, ensuring that all design elements remained consistent with Jabra’s brand identity while enhancing the overall user experience.• Adopted a user-centered design approach to improve platform usability, reliability, and adaptability, driving better user engagement and supporting Jabra’s evolving product landscape.

Global

• Directed Huawei's Strategic Design Thinking department, advancing design initiatives across departments to drive digital-first product innovation, ensuring alignment with the company’s strategic goals and regulatory standards.• Managed the creation and development of complex, compliance-focused digital products with an emphasis on health technologies, aligning design practices with strict regulatory requirements and user-centered principles to ensure both safety and accessibility.• Collaborated with multi-disciplinary teams to embed strategic design thinking across product development phases, fostering a culture of innovation and continuous improvement that supports organizational growth.

Copenhagen Area, Denmark

• Established and directed the Salesforce Experience Design department for Northern Europe, resulting in over 400% revenue growth year-over-year through innovative customer-centric solutions.• Spearheaded the transformation of ING from a traditional SME banking model to the Orange Club, a financial membership, significantly enhancing customer engagement, brand loyalty, and user satisfaction.• Recognized for leadership potential and performance by being selected for Salesforce’s Leadership Acceleration Program, demonstrating high commitment to organizational growth and personal development.• Developed and implemented user-centered strategies tailored to the Northern European market, driving brand recognition, customer loyalty, and overall satisfaction.

Copenhagen Area, Denmark

• Envisioned, developed, and launched a multichannel financial planning experience, guiding the project from concept through product launch to enhance customer accessibility and deliver a cohesive user experience.• Led the implementation of the SAFe framework across an 80-person cross-functional department, significantly improving alignment, efficiency, and collaboration between design, development, and business units.• Selected for the Wealth Management Leadership Talent Development Program, recognized for strong leadership capabilities and expertise in product innovation and design.• Improved operational efficiency by introducing scalable design frameworks and solutions across product lines, supporting Nordea’s goal of digital transformation.

Copenhagen Metropolitan Area

• Directed user experience design for Alm. Brand’s digital platforms, enhancing usability and engagement across internal and customer-facing solutions, supporting the company’s digital transformation goals.• Integrated UX design practices within an Agile SCRUM framework, optimizing workflows, boosting team collaboration, and streamlining the design-to-development handoff for a smoother product delivery.• Played a critical role in advancing Alm. Brand’s digital transformation, driving alignment between user needs, business objectives, and technical requirements to ensure a seamless customer experience.• Facilitated strong collaboration between design and development teams, ensuring that UX insights informed high-quality, user-focused outcomes across all projects.

Copenhagen Metropolitan Area

• Established service design as a new consultancy offering at Creuna, broadening the firm’s capabilities and attracting new client engagements focused on delivering value through a user-centered approach.• Worked with cross-functional teams to integrate service design principles into project workflows, promoting a cohesive approach to user experience across diverse projects.• Developed and tailored service design strategies to meet client-specific needs, enhancing user experience and adding measurable value to each project.• Drove collaboration between departments to support seamless service design implementation, fostering a user-centered culture within the organization.

London Area, United Kingdom

• Directed user research projects to support strategic business initiatives, including the Web’n’walk platform and T-Mobile’s mobile banking app, building a data-driven foundation for product development.• Provided strategic recommendations based on user insights, aligning digital products with customer needs and market trends to enhance relevance and competitive positioning.• Represented T-Mobile at CeBit, presenting the myFaves offering to Angela Merkel, showcasing T-Mobile’s innovation and commitment to customer-centric solutions on a global platform.• Delivered UX insights that informed product design and development, contributing to a more refined, customer-oriented product suite.

Copenhagen, Capital Region Of Denmark, Denmark

• Designed intuitive and secure user interfaces for mobile payment and security solutions, ensuring seamless user interactions within the rapidly evolving mobile payments sector.• Managed detailed product documentation to support smooth development, deployment, and user adoption of mobile payment and security features.• Recognized as an “Exceptional Performer” for two consecutive years, and awarded two patents for innovative UI contributions, demonstrating impact and dedication to excellence.• Collaborated with development teams to refine user interfaces and ensure alignment with industry standards for usability and security.