Fletcher Evans Email & Phone Number

Waltham, MA, US

Greater Boston Area

Greater Boston Area

Office 365 tenant security audit and hardeningComplete the migration of remaining on-premises mailboxesExchange 2010 on-premise decommissioning unused CAS and Mailbox servers.Build out additional hub transport capacity for internal SMTP routing of internal system generated messages to Office 365 and external customers.Work with Linux teams to help them.

Brighton, MA

• Manage, remediate and execute weekly migrations of 14,000+ mailboxes to MS Office 365 from a hybrid environment consisting of on premise and hosted Microsoft Exchange 2010 and 2013 servers in a multi-forest domain.
• Analyze and update key Active Directory attributes to ensure accounts are synced properly with Exchange Online in support of migrations.
• Resolve pre-migration issues related to multiple on premise Exchange mailboxes for users.
• Perform mailbox consolidation using PST files, Exchange PowerShell Import and Export cmdlets, and the MessageOps Office 365 Exchange Migration Tool.
• Troubleshoot account issues between Microsoft Active Directory, Active Directory Federation Services, Directory Synchronization, and Identity Management related tools (Sailpoint IdentityIQ / Oracle WaveSet)
• Wrote PowerShell script to harvest shared mailbox permission reports for use by project team to coordinate permission provisioning with business stakeholders.

Marlborough, MA

• Provide tier 3 support for 14,000 end users who are homed on the “Corporate” mail servers in North America and Europe in a Domino 8.5 with Notes 8.5 / 7.0.3 environment with 70 Domino servers running on Windows 2003 /.
• Built three new Domino cluster pairs and migrated 2,500 users to them in order to provide additional capacity for end users.
• Used my Designer experience to troubleshoot operational issues with custom built Notes databases.
• Wrote LotusScript code which prepared reports regarding size and record counts of mailbox databases for use in estimating migration times of accounts.
• Wrote LotusScript code which prepared reports regarding the permission information of mail in databases being migrated to Office 365.
• Led team of four who coordinated with Business Owners of mail in databases being migrated to verify authorized users and coordinate permission updates. This team managed feedback for ~1,000 active shared databases..

Cambridge, MA

• Provide support for 3,500 end users who are globally distributed in a Domino / Notes 8.5 environment with 30 Domino servers running on Windows 2003 / 2008 including 6 Blackberry servers and a Lotus Traveler server.
• Resolve help desk tickets related to calendaring & scheduling, mail routing, “point in time” data restorations using Commvault, perform move users in hierarchy, move users to new home mail servers, solved policy.
• Resolve Blackberry / iPad / iPhone email access provisioning issues as needed.
• Perform Domino server and Notes Client upgrades as need.
• Perform server monitoring, alert monitoring and resolution, Domino account administration / creation, Group and access control tasks, mail-in database creation.
• Used my Domino Designer experience to troubleshoot issues with custom Notes databases and wrote LotusScript to facilitate Domino Administrative tasks as needed.

Cambridge / Weston, MA

• Provide support for 6,800 end users who are globally distributed in an environment of 63 Domino R6.5 and R8.5 servers running on RHEL 3, RHEL 5, Windows Server 2000, 2003, 2008.
• Configured and supported Domino Clustering and Partitioning to provide high availability and to maximize hardware usage.
• Completed project to upgrade Domino from 6.5 to 8.5 across the enterprise.
• Resolve help desk tickets related to calendaring & scheduling, mail routing, perform “point in time” data restorations using NetBackUp 6.5 and Avamar, perform move users in hierarchy, move users to new home mail.
• Perform server monitoring, alert monitoring and resolution, Domino account administration / creation, Group and ACL administration, mail-in database creation.
• Implement changes to Domino server configuration to improve performance and to solve problems.

Buffalo/Niagara, New York Area

• Provided support for the Domino infrastructure comprised of 18Domino servers and 3,800 users.
• Ensured system high availability through the use of Domino Clustering and work load balancing while maximizing hardware usage via Domino partitioning.
• Resolved mail routing issues as needed.
• Installed and configured new Domino servers to run in a partitioned and clustered environment as necessary on Windows NT, 2000, Solaris, Red Hat Linux, SuSE Linux and AS/400 systems.
• Prepare documentation of configurations, processes and procedures as necessary.
• Resolved issues related to the Notes Client software, Domino applications and databases as needed.

• Responsible for supporting the Duty Drawback, TowerNet Desktop and TowerNet Web applications by providing accurate and responsive resolution to all Associate and Customer support calls such that their expectations were.
• Responsible for level two support of the TowerNet software package which included the data extraction/routing processes that ran on DEC Alpha System in Atlanta, knowledge of the application's features and limitations.
• Responsible for supporting the hardware, software, and network infrastructure of the Duty Drawback Division of Tower Group. This included the platform which ran the software used to submit Drawback claims to the United.
• Responsible for backups and restorations of the Duty Drawback application’s databases.
• Accomplished server operating system migration from Novell NetWare to MS NT Terminal Server 4.0. This included hardware specification, configuration of RAID controller with redundant disks for fault tolerance.