I led a team accountable for providing services to meet the needs of 400 residents. I successfully managed an annual budget of $500,000. I supervised, led and supported 20 employees through clear and continuous training and development. I assisted with team in-take processes by supporting 200 resident and outside calls daily. I served as the initial point of contact for technology issues across the 300-person organization. By leveraging skills in computer hardware and software, Microsoft applications and Windows environment, I coordinated IT setup, service requests, escalation, follow-up, and issue resolution activities. I was the primary company liaison with outsourced technology vendor and other service providers.

I supervised, guided and mentored team of concierge, driver, and valet personnel. I interfaced with both residents and employees through reliable and thoughtful customer service. I applied technical training and knowledge of hardware, software, mobile devices, server technologies and networking environments to thoroughly and accurately assess and troubleshoot issues. I resolved 5-10 technical issues daily while also managing a large volume of customer requests via phone calls, chat and email messaging. I developed excellent professional relationships with peers, management and technology service providers. As a result, I received a 95% customer satisfaction rating from residents and guests.

I served as the liaison between residents, guests and staff to ensure the best possible customer experience. I leveraged communication and interpersonal skills to greet residents and guests upon arrival and departure. By employing telephonic technical skills, I skillfully answered and routed calls to the proper destination. Over the course of six years, I received 0 complaints from residents and guests.