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Fletcher Peatross Email & Phone Number
Customer Systems Support Specialist
at
Cencora
1 work email found
@amerisourcebergen.com
2 phones found area 713 and 877
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Customer Systems Support Specialist
Location
Richmond, Texas, United States
Company size
Who is Fletcher Peatross? Overview
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Quick answer
Fletcher Peatross is listed as Customer Systems Support Specialist at Cencora, a company with 26687 employees, based in Richmond, Texas, United States. AeroLeads shows a work email signal at amerisourcebergen.com, phone signal with area code 713, 877, and a matched LinkedIn profile for Fletcher Peatross.
Fletcher Peatross previously worked as Customer Systems Support Specialist at Amerisourcebergen and Customer Support Specialist II at Pharmedium Services. Fletcher Peatross studied at Texas A&M University.
Company email context
Email format at Cencora
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{first_initial}{last}@amerisourcebergen.com
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AeroLeads found 1 current-domain work email signal for Fletcher Peatross. Compare company email patterns before reaching out.
Profile bio
About Fletcher Peatross
Experienced help desk professional who is versatile and focused on providing the best service, no matter what type of business. I've worked in the financial industry, technical support, and service management. I'm looking for new opportunities to continue my career.
Listed skills include Project Management, Software Documentation, Process Improvement, Management, and 24 others.
Current workplace
Fletcher Peatross's current company
Company context helps verify the profile and gives searchers a useful next step.
Cencora
9 roles
Fletcher Peatross work experience
A career timeline built from the work history available for this profile.
Customer Systems Support Specialist
Provides support for customers calls and emails to resolve customer issues with ABC hardware, applications, connectivity and standard customer service related issues that arise from the customer's use of these ABC applications.Maintains a deep understanding of ABC system solutions and leverage the most relevant features/functionality when speaking with.
Customer Support Specialist Ii
Respond to requests for IT support, logging problems, generating trouble tickets, diagnosing and resolving problems, and if necessary, escalating the problem to the appropriate level of expertise. Responsible for documenting solutions to problems. On an ongoing basis, work to improve customer support processes and practices. Obtain and evaluate all.
Mar 2019 - Apr 2020
Help Desk Supervisor
Led the technical help desk, a team of five members supporting an international organization with a dozen remote branch offices, thousands of remote users, and local desktop support for the corporate headquarters. Managed the daily scheduling, performance review, and served as the escalation point for Tier 1 agents.Developed daily, weekly and monthly.
Sep 2017 - Oct 2018
Compliance System Administrator / Support Team Lead
Multi-faceted role with both help desk responsibilities and administration of the email compliance system and supervise internal and external personnel in the use of that system. Help desk technical support including email system consultation and email troubleshooting. Supervision of third party and internal help desk members to monitor for proper.
Jun 2006 - Mar 2017
Service Manager
Project Management role in a client facing relationship for a Fortune 500 client. Managed SLA achievement, changes to the service desk deliverable, and daily monitoring of help desk performance and objective achievement.Analyzed and communicated improvement opportunities to the client and program management office. Managed all aspects of delivery of client.
Sep 2005 - May 2006
Knowledge Administrator – Technical Writer
Created and maintained all process documentation for service desk use in Robohelp and Knowlix. Included Knowledgebase articles, call flows, and implementation of policies and procedures.Facilitated weekly incident and problem management reports to monitor for developing trends within the help desk and with onsite Technical Support. Suggested improvements.
Jun 2005 - Sep 2005
Team Lead
Served as second level of technical support for 30+ first level agents supporting government agency. Supervised agents on proper usage of tools, software, documentation, and provided point of escalation. Monitor agent calls and instruct on methods of improvement. Call monitoring recorded and part of agent yearly review. Lead agents through example of.
Mar 2004 - Jun 2005
Helpdesk Agent Ii
Supported Windows 2000 and Windows XP, government proprietary software applications, and domain account administration. Interim Security Clearance gained for government agency support.Resolve or refer all incoming technical calls and monitor for completion. Monitor daily call log for necessary followups.
Oct 2002 - Mar 2004
2 education records
Fletcher Peatross education
Education record
Education record
Klein Forest
FAQ
Frequently asked questions about Fletcher Peatross
Quick answers generated from the profile data available on this page.
What company does Fletcher Peatross work for?
Fletcher Peatross works for Cencora.
What is Fletcher Peatross's role at Cencora?
Fletcher Peatross is listed as Customer Systems Support Specialist at Cencora.
What is Fletcher Peatross's email address?
AeroLeads has found 1 work email signal at @amerisourcebergen.com for Fletcher Peatross at Cencora.
What is Fletcher Peatross's phone number?
AeroLeads has found 2 phone signal(s) with area code 713, 877 for Fletcher Peatross at Cencora.
Where is Fletcher Peatross based?
Fletcher Peatross is based in Richmond, Texas, United States while working with Cencora.
What companies has Fletcher Peatross worked for?
Fletcher Peatross has worked for Cencora, Amerisourcebergen, Pharmedium Services, Tnt Crane & Rigging, Inc., and Kestra Financial.
How can I contact Fletcher Peatross?
You can use AeroLeads to view verified contact signals for Fletcher Peatross at Cencora, including work email, phone, and LinkedIn data when available.
What schools did Fletcher Peatross attend?
Fletcher Peatross studied at Texas A&M University.
What skills is Fletcher Peatross known for?
Fletcher Peatross is listed with skills including Project Management, Software Documentation, Process Improvement, Management, Technical Support, Service Desk, Business Process, and Customer Service.
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