Tom Fletcher Email & Phone Number

Cardiff, GB

Pontyclun, Wales, United Kingdom

Pontyclun, Wales, United Kingdom

Working with providers of dental care to drive efficiencies and quality of service across all areas of their business, allowing them to grow and deliver high levels of care for their patients, and ultimately lead to enhanced and increased patient outcomes, in both the Private and NHS dental environments

Actively seek out and win new business for across all categories whilst specialising in outsourcing of maintenance and repair of Medical Equipment.Providing account management activities including but not limited to design and implementation of Service Improvement Plans and regular reviews to ensure service delivery is maintained to then highest.

Rhymney

currently performing a head of department role in the company, with overall responsibility for the medical services team into the primary care sector and the occupational health arena. People management of a team of 23 including field technicians, sales, admin and repair technicians. Accountable for profit and loss across the medical services team and.

Rhymney, Wales

• Drive business development into areas away from the GP Surgery market, through designing and implementing new services using Business Partners or up skilling current resource to deliver the service
• Overall responsibility for 22 staff, including monthly 121’s, 6 monthly appraisals and developing improvement plans where needed
• Work with Regional and National Account Managers to ensure the Test and Calibration Division is included in all new and existing business discussions, meaning, presenting to the customer at a high level and.

Drive business development into areas away from the GP Surgery market, through designing and implementing new services using Business Partners or up skilling current resource to deliver the serviceOverall responsibility for 22 staff, including monthly 121's, 6 monthly appraisals and developing improvement plans where neededWork with Regional and National.

A short three month opportunity with Williams Medical Supplies to develop and bring into service new medical services for the business

Complete responsibility for co-ordinating BT's official response to Vodafone's internal survey called the SPM (Supplier Performance Measurement) of BT, and to drive the results to meet Vodafones targetsTo be the clients Single Point of Contact for all queriesKey Achievements to date:Wide Area Network (WAN) in Europe, satisfaction pushed up from 48% to 76%.

To Manage and develop the relationship with the customer, to maximise business impact in multiple areas such as Customer Satisfaction, Revenue Generation and Debt CollectionTo build and maintain effective relationships with key suppliers and customers internally and externally to the business to drive business developmentTo improve customer satisfaction.

To develop, maintain and own various service delivery projects and manage them in life To build and maintain relationships with key suppliers and customers to drive development Develop and deliver monthly reports on time to clientsKey Achievements:I managed a programme of works to implement cost savings for my client by outsourcing some of their network.

To create and maintain strong and effective working relationships between BT Contact's internal customers and external Suppliers of telephone directory information. To be the Suppliers single point of contact within BT Contact and to champion any issues that they have through to resolution (main customers to note: Telewest, o2, ntl)

To create and maintain strong and effective working relationships between internal customers and external Suppliers of telephone directory information and to be their single point of contact

• Role:
• Pan-Business partnership working to establish and maintain strong working relationships with system owners thus ensuring all data used is of the highest standard and accuracy. Key Achievements:
• I organised and chaired numerous virtual project teams and using my people management skills and tenacity for success I ensured people met deadlines and made the projects a success and delighted the client on every.

Pan-Business partnership working to establish and maintain strong working relationships with system owners thus ensuring all data used is of the highest standard and accuracy.

Media Studies, Physics, Maths

Gsce, Maths, English, Science, German