Fleur Burrows Email & Phone Number

Sydney, New South Wales, Australia

As the Reservations Manager at Voyages Indigenous Tourism Australia, I lead a dynamic team at our Sydney office, the central hub supporting our operational teams across Ayers Rock Resort in Yulura and our contact centre in Perth. My role is pivotal in shaping and enhancing our guest experience in these stunning wilderness locations.Key Responsibilities:- Team Leadership: Oversee the Groups Department, Quality Assurance, Guest Relations, and Guest Resolutions teams, ensuring KPIs are met and maintaining high standards of service.- Client Satisfaction: Resolve client complaints promptly and to their satisfaction, managing feedback and online reviews effectively.- Collaborative Growth: Work closely with the VTC Perth team to drive engagement, improve conversion rates, and adapt to internal process changes.- Operational Excellence: Utilize customer insights to enhance quality and operational efficiencies, leveraging knowledge of reservations and front office systems.

Sydney, New South Wales, Australia

As Sales & Events Manager, I oversee the planning and execution of consumer, corporate, and private events across all Etymon venues. Working closely with venue teams and the Group Marketing & Communications Manager, I ensure exceptional event experiences that drive business growth and client satisfaction.Key Responsibilities:Manage event logistics, from initial client contact to final billing.Cultivate strong client relationships and secure new business opportunities.Optimize venue revenue through strategic bookings and effective capacity management.Support local marketing efforts and community engagement initiatives.Skills & Achievements:Proven ability to deliver high-quality events while exceeding client expectations.Expertise in SevenRooms, Tripleseat and 3CX Telephone System.Strong organisational skills and adept at thriving in fast-paced environments.I am passionate about driving excellence in hospitality and contributing to Etymon Projects' continued success.

Sydney, New South Wales, Australia

Overseeing the day-to-day operations of the Colour Lab, ensuring quality control, efficient workflow management, and timely delivery of personalised makeup products.Collaborating with the product development team to continuously improve and innovate our colour matching technology and processes.Managing inventory and supplies for the Colour Lab, ensuring stock levels are maintained and replenished as needed.Maintaining strict adherence to hygiene and safety protocols in the Colour Lab.Developing and executing a comprehensive content strategy to engage, educate, and inspire our customers across various digital platforms.Creating engaging and informative content, including blog posts, social media updates, videos, and tutorials, that aligns with our brand voice and resonates with our target audience.Collaborating with internal teams, including marketing, design, and customer support, to ensure consistent messaging and brand alignment in all content initiatives.Staying up-to-date with industry trends and best practices to inform content strategy and ensure we remain at the forefront of the beauty industry.Analysing and report on the performance of content initiatives, leveraging data to optimize strategies and drive results.Building and maintaining relationships with influencers and industry experts to expand brand reach and enhance content partnerships.

Sydney, New South Wales, Australia

New South Wales, Australia

• Lead and motivate a Contact Centre team to optimum performance levels to achieve agreed targets contributing to the company's objectives.• Provide clear and concise direction, support and guidance to the team through effective coaching, and leadership. • Manage performance through regular, effective reviews, addressing performance issues according to the company's policies and procedures.• Conduct development reviews and recommend training and development plans.• Deliver all departmental KPI's, achieving set targets and objectives within the inbound, all ancillary areas, outsource and overflow services.• Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency.• Build effective relationships with other teams and departments. Communicate all information clearly and in a timely manner.• Act as a role model to others whilst striving to achieve high standards of performance and customer service.• Ensure full adherence to the company's Health & Safety policy and procedures.

Sydney, New South Wales, Australia

Working collaboratively with Jetstar and passengers who are boarding flights to Connellan Airport to check all passengers have a hard copy of the completed Northern Territory Border entry Permit and necessary compliance checks and documentation prior to boarding Jetstar flights at Sydney Airport.

Waverley

Build strong relationships with clients and provide outstanding customer service throughout the travel planning process.Listen attentively to clients' needs, preferences, and budgets, and offer expert advice to create customized travel itineraries.Research and present a range of travel options, including flights, accommodations, transportation, tours, and activities, based on clients' requirements.Negotiate and secure bookings with airlines, hotels, and other travel service providers, ensuring the best value for clients.Stay updated on industry trends, airline policies, and travel regulations to provide accurate and up-to-date information to clients.Handle reservation changes, cancellations, and other travel-related issues promptly and effectively.Process payments, maintain accurate records, and ensure compliance with financial and administrative procedures.Collaborate with colleagues and participate in team meetings to share knowledge, best practices, and sales strategies.Meet or exceed sales targets and contribute to the overall success of the agency.

Bondi Junction

As a Reservations Sales Agent at AAT Kings, I was responsible for delivering exceptional customer service and assisting customers with their travel bookings. My responsibilities included:Responding to customer inquiries and providing personalized assistance in booking travel packages.Utilizing a computerized reservation system to process bookings, enter customer information, and generate itineraries.Providing detailed information on tour itineraries, destinations, pricing, availability, and promotions.Advising customers on travel requirements, including visas, passports, health and safety information, and travel insurance.Handling customer complaints, concerns, and special requests promptly and effectively.Upselling additional services, upgrades, and add-ons to enhance the customer's travel experience.Collaborating with internal teams to ensure smooth coordination of reservations and resolve any issues.Maintaining accurate and organized customer records and reservation files.Monitoring and managing reservation inventory to accommodate changing demand and availability.Staying up-to-date with product knowledge and industry trends.Participating in ongoing training programs and professional development opportunities.Achieving and exceeding individual and team sales targets.Assisting with administrative tasks to support efficient operations of the reservations department.Maintaining a positive and professional attitude while handling high call volumes.

Sydney, Australia

Conducted engaging and informative tours, providing visitors with in-depth knowledge and insights into the attractions and their history.Ensured the safety and well-being of guests throughout the tour, following all necessary safety protocols and guidelines.Provided exceptional customer service, addressing visitors' questions, concerns, and special requests in a professional and friendly manner.Maintained a high level of enthusiasm and energy to keep visitors engaged and entertained during the tour experience.Managed the admissions process, including ticket sales, ticket scanning, and crowd control, to ensure a smooth and efficient entry for guests.Assumed the role of a tower host, guiding guests to observation decks, explaining points of interest, and enhancing their overall experience.Acted as a supervisor, overseeing the daily operations, coordinating staff schedules, and ensuring adherence to company policies and procedures.Collaborated with team members to create and implement new tour programs, interactive activities, and themed experiences to enhance visitor satisfaction.Monitored the attraction's facilities, including restrooms, seating areas, and visitor amenities, to maintain cleanliness and functionality.Assisted with event planning and execution, including private tours, group bookings, and special events, ensuring a seamless and memorable experience for attendees.Stayed up-to-date with industry knowledge and trends, attending training sessions and workshops to enhance tour guiding skills and product knowledge.Handled guest feedback and complaints, resolving issues promptly and professionally to ensure guest satisfaction and positive reviews.Maintained accurate records of daily attendance, sales, and visitor feedback for reporting purposes.Supported team members in various roles, such as ticketing, retail operations, and guest services, to ensure a cohesive and efficient operation.

Photography/Sales

Management/Sales/Photography

Sydney, New South Wales, Australia

Working with Sydney Filmworks on behalf of the Department of Lands to photograph documents.

Bachelor Of Fine Arts (Honours), Photomedia

Bachelor of Fine Arts, Photomedia major (with Honours)

Hsc