Fleur Mercier Email & Phone Number

Denpasar, Bali, Indonesia

- In charge of the corporate events and incentive trips - Product supporting tasks

Ho Chi Minh-Ville Et Périphérie

- Development of my handicraft brand Cui Cui Saigon (creation A-Z of decorative concrete products inspired by Vietnam and ethnic minorities' patterns, trends and market analysis, marketing, direct (e)sales and partnerships with local websites and concept stores, corporate sales, social media...)- 2-month freelance mission to assist the fashion brand Metro Jasmin (stock control, retail's missions and events, social media) - 2-month freelance marketing mission for GS Dance Studio (marketing strategy and action plan, branding, events' organization, social media including Facebook, Instagram, Youtube, Tik Tok as well as website's update)

Vietnam

- In charge of the Vietnam products' development - Organized the sales managers' meeting in HCMC including Product training, inspections and dinners- Work with new and existing travel agents on their products' needs - In charge of internal projects, tasks and coordination with other departments (head office, adventure team, operations, sustainability, sales...) - Product training- Newsletter - Yearly action plan

Ho Chi Minh City, Vietnam

- Organize Meetings, Incentive trips, Conferences and Events for companies- Destinations: Vietnam, Laos, Cambodia, Thailand, Singapore, South Korea- Handle process from scratch : request with quotation and detailed program, follow up with client, invoicing, on-site coordination...- Examples : > Operated 2 seminars for a pharmaceutical company in Singapore (one up to 300 participants) > Operated 3 incentive trips in South Korea (including 2 groups of 110 pax) > Sold a Thai incentive trip for 40 pax in Phuket > Sold a HK conference for 100 pax > Sold a South Korea incentive trip for 100 pax (for the biggest telecommunication French company)

Hanoi, Vietnam

- Manage the French BtoC sales team (20 travel consultants) (Hiring process, monthly KPIs, bonus, daily follow-up)- Plan previsional results and actions 2015, 2016 and 2017 and ensure targets are reached, report to BOD- Implement new Standards Of Procedure- Set up and coordinate trainings (product, sales skills)- Revise internal tariff policy (margins, promotions...)- Motivate the team by organizing extra-events, team buildings- Set up practical and methodological tools to improve the team's efficiency - Set up and participate to inspections (hotels, tours, cruises...)- Strenghten partnerships with other local DMCs based in Thailand and Myanmar- Liaise with customers'​ service, marketing, operations'​ departments- Organization of 2 events (wedding for 130 pax in Ninh Binh + followed by a group trip from North to South for 50 pax, school trip for 180 students)

Toutlemonde, France

ODC Voyage is a French online plateform / travel broker for individuals looking for private and tailor-made trips in Asia. ODC Voyage offers exclusive experiences in Vietnam, Myanmar, Laos, Cambodia, Thailand and Indonesia, an innovative tool which allows you to make your own tour and a business model which permits competitive rates.

Ho Chi Minh City, Vietnam

- Coordinate product development & refresh process (directly dealing with suppliers, updating product related tools...)- Develop product, marketing and communications documents (create tours from A-Z, create internal and external supports related to products)- Support agent and sales training process (train sales staff, do webinar and newsletter, organize internal and external FAM trips...)- Oversee quality assurance process- Generate product ideas, inspects products, field sales requests

Ho Chi Minh City, Vietnam

- Set marketing and sales strategies- Teams' management (sales, marketing and communication)- Operational marketing: brochures, website, other communication supports- Attendance to tradeshows ITE 2011, ITB Singapore 2011, ITB Berlin 2012- Product : create new FIT and GIT tours and itineraries, inspections, direct contact with 4 and 5* hotels in Cambodia, Thailand and Myanmar, inspection of local tour operators- Creation of a free guidebook- MICE: organization of a seminar (3 days) in Phnom Penh for 50 pax (seminar, tour, accommodation, transportation)

Ho Chi Minh City

Sydney

- Organization of a luxury luncheon in the Sydney Opera House, budget: 63 000 Australian dollars- Welcome Australian tourists- Constructed an internal study into sustainable tourism in Australia- Managed the decoration and animation related to the French Tourism workshops 2010- Creation of ads, sponsors wall, menus, invitations, lecterns…- Creation of e-newsletters

Paris

Intern in Human Capital Department:- Prepare expatriates' income tax forms- Deal with French Administration about tax litigation's issues- Assist to maintain French Social Insurance for expatriates

Master'S Degree, Tourism

Courses include: tourism tax and law, tourism polices, tourism projects management… Courses given by M. Frangialli, Former.

Master'S Degree, Business

Activities and Societies: Association AIESEC: organization of an international conference in March 2006 Courses include: business tax.

Exchange Student

All courses in English including: Initiation to American law and Korean law, international trade law, media and international relations.

Bts, International Business