I have been living for more than 13 years in Asia (12 years in Vietnam and now in Indonesia). I have a 9-year experience in tourism, working for several DMCs, BtoB or BtoC and in different departments such as Product, Sales, Mice and Marketing. I have a very strong knowledge of South-East Asia destinations as well as South Korea.
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Events ManagerAsia Concierge Oct 2023 - PresentDenpasar, Bali, Indonesia- In charge of the corporate events and incentive trips - Product supporting tasks -
Sales Business Development - FreelanceIndépendant Nov 2020 - Jun 2023Ho Chi Minh-Ville Et Périphérie- Development of my handicraft brand Cui Cui Saigon (creation A-Z of decorative concrete products inspired by Vietnam and ethnic minorities' patterns, trends and market analysis, marketing, direct (e)sales and partnerships with local websites and concept stores, corporate sales, social media...)- 2-month freelance mission to assist the fashion brand Metro Jasmin (stock control, retail's missions and events, social media) - 2-month freelance marketing mission for GS Dance Studio (marketing strategy and action plan, branding, events' organization, social media including Facebook, Instagram, Youtube, Tik Tok as well as website's update)
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Product ManagerExo Travel Dec 2019 - Apr 2020Vietnam- In charge of the Vietnam products' development - Organized the sales managers' meeting in HCMC including Product training, inspections and dinners- Work with new and existing travel agents on their products' needs - In charge of internal projects, tasks and coordination with other departments (head office, adventure team, operations, sustainability, sales...) - Product training- Newsletter - Yearly action plan -
Mice Project ManagerPhoenix Voyages Group Nov 2018 - Nov 2019Ho Chi Minh City, Vietnam- Organize Meetings, Incentive trips, Conferences and Events for companies- Destinations: Vietnam, Laos, Cambodia, Thailand, Singapore, South Korea- Handle process from scratch : request with quotation and detailed program, follow up with client, invoicing, on-site coordination...- Examples : > Operated 2 seminars for a pharmaceutical company in Singapore (one up to 300 participants) > Operated 3 incentive trips in South Korea (including 2 groups of 110 pax) > Sold a Thai incentive trip for 40 pax in Phuket > Sold a HK conference for 100 pax > Sold a South Korea incentive trip for 100 pax (for the biggest telecommunication French company) -
Sales ManagerAmica Travel Mar 2015 - Sep 2017Hanoi, Vietnam- Manage the French BtoC sales team (20 travel consultants) (Hiring process, monthly KPIs, bonus, daily follow-up)- Plan previsional results and actions 2015, 2016 and 2017 and ensure targets are reached, report to BOD- Implement new Standards Of Procedure- Set up and coordinate trainings (product, sales skills)- Revise internal tariff policy (margins, promotions...)- Motivate the team by organizing extra-events, team buildings- Set up practical and methodological tools to improve the team's efficiency - Set up and participate to inspections (hotels, tours, cruises...)- Strenghten partnerships with other local DMCs based in Thailand and Myanmar- Liaise with customers' service, marketing, operations' departments- Organization of 2 events (wedding for 130 pax in Ninh Binh + followed by a group trip from North to South for 50 pax, school trip for 180 students) -
Ceo/FounderOdc Voyage Nov 2013 - Dec 2014Toutlemonde, FranceODC Voyage is a French online plateform / travel broker for individuals looking for private and tailor-made trips in Asia. ODC Voyage offers exclusive experiences in Vietnam, Myanmar, Laos, Cambodia, Thailand and Indonesia, an innovative tool which allows you to make your own tour and a business model which permits competitive rates.
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Product Department SupervisorExo Travel Jun 2012 - Oct 2013Ho Chi Minh City, Vietnam- Coordinate product development & refresh process (directly dealing with suppliers, updating product related tools...)- Develop product, marketing and communications documents (create tours from A-Z, create internal and external supports related to products)- Support agent and sales training process (train sales staff, do webinar and newsletter, organize internal and external FAM trips...)- Oversee quality assurance process- Generate product ideas, inspects products, field sales requests -
Sales And Marketing ManagerHoi An Express Travel Jan 2011 - Jun 2012Ho Chi Minh City, Vietnam- Set marketing and sales strategies- Teams' management (sales, marketing and communication)- Operational marketing: brochures, website, other communication supports- Attendance to tradeshows ITE 2011, ITB Singapore 2011, ITB Berlin 2012- Product : create new FIT and GIT tours and itineraries, inspections, direct contact with 4 and 5* hotels in Cambodia, Thailand and Myanmar, inspection of local tour operators- Creation of a free guidebook- MICE: organization of a seminar (3 days) in Phnom Penh for 50 pax (seminar, tour, accommodation, transportation) -
ParalegalBaker & Mckenzie Apr 2010 - Dec 2010Ho Chi Minh City -
Marketing AssistantAtout France Jul 2009 - Dec 2009Sydney- Organization of a luxury luncheon in the Sydney Opera House, budget: 63 000 Australian dollars- Welcome Australian tourists- Constructed an internal study into sustainable tourism in Australia- Managed the decoration and animation related to the French Tourism workshops 2010- Creation of ads, sponsors wall, menus, invitations, lecterns…- Creation of e-newsletters -
Tax AdviserErnst & Young Mar 2008 - Aug 2008ParisIntern in Human Capital Department:- Prepare expatriates' income tax forms- Deal with French Administration about tax litigation's issues- Assist to maintain French Social Insurance for expatriates
Fleur Mercier Education Details
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Exchange Student -
Enc Groupe Enacom Ensec Encia ( Ecoles Nantaises De Commerce )International Business
Frequently Asked Questions about Fleur Mercier
What company does Fleur Mercier work for?
Fleur Mercier works for Asia Concierge
What is Fleur Mercier's role at the current company?
Fleur Mercier's current role is Sales l Product l MICE.
What schools did Fleur Mercier attend?
Fleur Mercier attended Université Panthéon Sorbonne (Paris I), Isc Paris, Yonsei University, Enc Groupe Enacom Ensec Encia ( Ecoles Nantaises De Commerce ).
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Fleur Bases
Geoscientist With 13 Years Of Experience In Multiple Unconventional Plays In A Variety Of Roles, Including Project Manager And Team Leads. Extensive Data Management And Data Integration Experience.Greater Houston4att.net, airswift.com, bhpbilliton.com, xtoenergy.com -
Fleur Le Mercier
Student At Mcgill University - Double Major In Political Science & International Development StudiesMontreal, Qc -
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