Fleur Mercier

Fleur Mercier Email and Phone Number

Sales l Product l MICE @ Asia Concierge
Fleur Mercier's Location
Denpasar, Bali, Indonesia, Indonesia
About Fleur Mercier

I have been living for more than 13 years in Asia (12 years in Vietnam and now in Indonesia). I have a 9-year experience in tourism, working for several DMCs, BtoB or BtoC and in different departments such as Product, Sales, Mice and Marketing. I have a very strong knowledge of South-East Asia destinations as well as South Korea.

Fleur Mercier's Current Company Details
Asia Concierge

Asia Concierge

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Sales l Product l MICE
Fleur Mercier Work Experience Details
  • Asia Concierge
    Events Manager
    Asia Concierge Oct 2023 - Present
    Denpasar, Bali, Indonesia
    - In charge of the corporate events and incentive trips - Product supporting tasks
  • Indépendant
    Sales Business Development - Freelance
    Indépendant Nov 2020 - Jun 2023
    Ho Chi Minh-Ville Et Périphérie
    - Development of my handicraft brand Cui Cui Saigon (creation A-Z of decorative concrete products inspired by Vietnam and ethnic minorities' patterns, trends and market analysis, marketing, direct (e)sales and partnerships with local websites and concept stores, corporate sales, social media...)- 2-month freelance mission to assist the fashion brand Metro Jasmin (stock control, retail's missions and events, social media) - 2-month freelance marketing mission for GS Dance Studio (marketing strategy and action plan, branding, events' organization, social media including Facebook, Instagram, Youtube, Tik Tok as well as website's update)
  • Exo Travel
    Product Manager
    Exo Travel Dec 2019 - Apr 2020
    Vietnam
    - In charge of the Vietnam products' development - Organized the sales managers' meeting in HCMC including Product training, inspections and dinners- Work with new and existing travel agents on their products' needs - In charge of internal projects, tasks and coordination with other departments (head office, adventure team, operations, sustainability, sales...) - Product training- Newsletter - Yearly action plan
  • Phoenix Voyages Group
    Mice Project Manager
    Phoenix Voyages Group Nov 2018 - Nov 2019
    Ho Chi Minh City, Vietnam
    - Organize Meetings, Incentive trips, Conferences and Events for companies- Destinations: Vietnam, Laos, Cambodia, Thailand, Singapore, South Korea- Handle process from scratch : request with quotation and detailed program, follow up with client, invoicing, on-site coordination...- Examples : > Operated 2 seminars for a pharmaceutical company in Singapore (one up to 300 participants) > Operated 3 incentive trips in South Korea (including 2 groups of 110 pax) > Sold a Thai incentive trip for 40 pax in Phuket > Sold a HK conference for 100 pax > Sold a South Korea incentive trip for 100 pax (for the biggest telecommunication French company)
  • Amica Travel
    Sales Manager
    Amica Travel Mar 2015 - Sep 2017
    Hanoi, Vietnam
    - Manage the French BtoC sales team (20 travel consultants) (Hiring process, monthly KPIs, bonus, daily follow-up)- Plan previsional results and actions 2015, 2016 and 2017 and ensure targets are reached, report to BOD- Implement new Standards Of Procedure- Set up and coordinate trainings (product, sales skills)- Revise internal tariff policy (margins, promotions...)- Motivate the team by organizing extra-events, team buildings- Set up practical and methodological tools to improve the team's efficiency - Set up and participate to inspections (hotels, tours, cruises...)- Strenghten partnerships with other local DMCs based in Thailand and Myanmar- Liaise with customers'​ service, marketing, operations'​ departments- Organization of 2 events (wedding for 130 pax in Ninh Binh + followed by a group trip from North to South for 50 pax, school trip for 180 students)
  • Odc Voyage
    Ceo/Founder
    Odc Voyage Nov 2013 - Dec 2014
    Toutlemonde, France
    ODC Voyage is a French online plateform / travel broker for individuals looking for private and tailor-made trips in Asia. ODC Voyage offers exclusive experiences in Vietnam, Myanmar, Laos, Cambodia, Thailand and Indonesia, an innovative tool which allows you to make your own tour and a business model which permits competitive rates.
  • Exo Travel
    Product Department Supervisor
    Exo Travel Jun 2012 - Oct 2013
    Ho Chi Minh City, Vietnam
    - Coordinate product development & refresh process (directly dealing with suppliers, updating product related tools...)- Develop product, marketing and communications documents (create tours from A-Z, create internal and external supports related to products)- Support agent and sales training process (train sales staff, do webinar and newsletter, organize internal and external FAM trips...)- Oversee quality assurance process- Generate product ideas, inspects products, field sales requests
  • Hoi An Express Travel
    Sales And Marketing Manager
    Hoi An Express Travel Jan 2011 - Jun 2012
    Ho Chi Minh City, Vietnam
    - Set marketing and sales strategies- Teams' management (sales, marketing and communication)- Operational marketing: brochures, website, other communication supports- Attendance to tradeshows ITE 2011, ITB Singapore 2011, ITB Berlin 2012- Product : create new FIT and GIT tours and itineraries, inspections, direct contact with 4 and 5* hotels in Cambodia, Thailand and Myanmar, inspection of local tour operators- Creation of a free guidebook- MICE: organization of a seminar (3 days) in Phnom Penh for 50 pax (seminar, tour, accommodation, transportation)
  • Baker & Mckenzie
    Paralegal
    Baker & Mckenzie Apr 2010 - Dec 2010
    Ho Chi Minh City
  • Atout France
    Marketing Assistant
    Atout France Jul 2009 - Dec 2009
    Sydney
    - Organization of a luxury luncheon in the Sydney Opera House, budget: 63 000 Australian dollars- Welcome Australian tourists- Constructed an internal study into sustainable tourism in Australia- Managed the decoration and animation related to the French Tourism workshops 2010- Creation of ads, sponsors wall, menus, invitations, lecterns…- Creation of e-newsletters
  • Ernst & Young
    Tax Adviser
    Ernst & Young Mar 2008 - Aug 2008
    Paris
    Intern in Human Capital Department:- Prepare expatriates' income tax forms- Deal with French Administration about tax litigation's issues- Assist to maintain French Social Insurance for expatriates

Fleur Mercier Education Details

Frequently Asked Questions about Fleur Mercier

What company does Fleur Mercier work for?

Fleur Mercier works for Asia Concierge

What is Fleur Mercier's role at the current company?

Fleur Mercier's current role is Sales l Product l MICE.

What schools did Fleur Mercier attend?

Fleur Mercier attended Université Panthéon Sorbonne (Paris I), Isc Paris, Yonsei University, Enc Groupe Enacom Ensec Encia ( Ecoles Nantaises De Commerce ).

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