Fleur Witte Email & Phone Number

Melbourne, Victoria, Australia

Richmond, Victoria, Australia

Melbourne, Victoria, Australië

• 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Developing and implementing a comprehensive Quality Assurance program with a strategic direction to ensure high-quality standards and compliance across MadeComfy services.
• Designing and delivering training programs and materials for employees, focusing on enhancing skills and performance to drive acquisition and retention goals and customer engagement.
• Monitoring and evaluating employee performance and feedback, providing coaching and support for improvement. Coordinating and communicating with stakeholders to resolve issues and complaints professionally and.
• Leading quality improvement initiatives and projects with a strategic planning approach to enhance guest experience, customer retention, and partner loyalty.
• Formulating and enforcing quality standards and regulations for employees to ensure consistent service delivery. Collaborating with offshore QA Auditors to identify gaps in customer service and implement necessary.

Melbourne, Victoria, Australië

• 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Leading and managing a team of guest experience professionals responsible for handling inbound and outbound communications, including phone calls, messages, and discussions, throughout guests' stays at our short-term.
• Ensuring exceptional service delivery and maintained high levels of customer satisfaction by overseeing all aspects of guest interactions.
• Developing and implementing standardized processes and procedures to enhance operational efficiency and ensure consistency in service delivery.
• Collaborating with cross-functional teams to identify and address guest concerns promptly, facilitating swift resolution and fostering positive guest experiences.
• Utilizing strong leadership skills to inspire and motivate team members, driving them towards achieving performance goals and maintaining a customer-centric approach.

Sydney En Omgeving, Australië

• 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Enhancing overall guest experience through oversight, strategic improvements, and hands-on management of staff across Housekeeping, Maintenance, and Operations departments, including rostering and managing teams for.
• Managing guest inquiries and concerns, ensuring timely and satisfactory resolutions while leading teams to implement continuous improvement initiatives.
• Coordinated cross-functional teams to facilitate seamless communication and efficient problem-solving, fostering a collaborative environment.
• Implemented the "Mystery Shopper" project, utilizing feedback to measure and enhance guest check-in experiences. Conducted property key audits, ensuring operational efficiency and adherence to brand standards, while.
• I focused on complaints management, continuous improvement, and feedback-driven strategies, ensuring exceptional guest experiences and operational excellence, including effective rostering for optimal staffing and.

Sydney En Omgeving, Australië

Sydney En Omgeving, Australië

The Rocks, New South Wales, Australia

Netherlands And Australia

Sydney En Omgeving, Australië

Sydney En Omgeving, Australië

Bachelor Of Fashion And Textile Technologies, Fashion & Branding

Activities and Societies: - Experienced in textile technologies - Skilled in fashion merchandising, retail buying, inventory management.

Mbo Grafische Vormgeving, Grafisch Ontwerp, Commerciële Kunst, En Beeldvorming