Fleur Witte Email & Phone Number

Melbourne, Victoria, Australia

Richmond, Victoria, Australia

Melbourne, Victoria, Australië

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Developing and implementing a comprehensive Quality Assurance program with a strategic direction to ensure high-quality standards and compliance across MadeComfy services. • Designing and delivering training programs and materials for employees, focusing on enhancing skills and performance to drive acquisition and retention goals and customer engagement. • Monitoring and evaluating employee performance and feedback, providing coaching and support for improvement. Coordinating and communicating with stakeholders to resolve issues and complaints professionally and promptly, presenting proposals, reports, and presentations as needed. • Leading quality improvement initiatives and projects with a strategic planning approach to enhance guest experience, customer retention, and partner loyalty. • Formulating and enforcing quality standards and regulations for employees to ensure consistent service delivery. Collaborating with offshore QA Auditors to identify gaps in customer service and implement necessary improvements. Implementing effective communication strategies to facilitate connection and engagement with customers. Presenting monthly presentations about the progress in the Quality Assurance space, presenting reports and new innovative ideas to excel in customer service and training.𝗞𝗲𝘆 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀:✅ 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Designing and delivering training programs and materials for employees, focusing on enhancing skills and performance to drive acquisition and retention goals and customer engagement. ✅ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: Ensured exceptional service delivery and maintained high levels of customer satisfaction by overseeing all aspects of guest interactions.

Melbourne, Victoria, Australië

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Leading and managing a team of guest experience professionals responsible for handling inbound and outbound communications, including phone calls, messages, and discussions, throughout guests' stays at our short-term rental properties. • Ensuring exceptional service delivery and maintained high levels of customer satisfaction by overseeing all aspects of guest interactions. • Developing and implementing standardized processes and procedures to enhance operational efficiency and ensure consistency in service delivery. • Collaborating with cross-functional teams to identify and address guest concerns promptly, facilitating swift resolution and fostering positive guest experiences. • Utilizing strong leadership skills to inspire and motivate team members, driving them towards achieving performance goals and maintaining a customer-centric approach. • Conducting regular performance evaluations and providing constructive feedback and coaching to team members to support their professional development and improve service quality. Implemented measures to continuously monitor and improve the guest experience, contributing to overall customer retention and loyalty.𝗞𝗲𝘆 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀:✅ 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Leading and managing a team of guest experience professionals responsible for handling inbound and outbound communications, including phone calls, messages, and discussions, throughout guests' stays at our short-term rental properties. ✅ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: Ensuring exceptional service delivery and maintaining high levels of customer satisfaction by overseeing all aspects of guest interactions.

Sydney En Omgeving, Australië

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Enhancing overall guest experience through oversight, strategic improvements, and hands-on management of staff across Housekeeping, Maintenance, and Operations departments, including rostering and managing teams for smooth daily check-ins. • Managing guest inquiries and concerns, ensuring timely and satisfactory resolutions while leading teams to implement continuous improvement initiatives. • Coordinated cross-functional teams to facilitate seamless communication and efficient problem-solving, fostering a collaborative environment. • Implemented the "Mystery Shopper" project, utilizing feedback to measure and enhance guest check-in experiences. Conducted property key audits, ensuring operational efficiency and adherence to brand standards, while also serving as a brand ambassador, leading initiatives such as Airbnb PLUS for high-end properties. • I focused on complaints management, continuous improvement, and feedback-driven strategies, ensuring exceptional guest experiences and operational excellence, including effective rostering for optimal staffing and performance.

Sydney En Omgeving, Australië

Sydney En Omgeving, Australië

The Rocks, New South Wales, Australia

Netherlands And Australia

Sydney En Omgeving, Australië

Sydney En Omgeving, Australië

Bachelor Of Fashion And Textile Technologies, Fashion & Branding

Activities and Societies: - Experienced in textile technologies - Skilled in fashion merchandising, retail buying, inventory management.

Mbo Grafische Vormgeving, Grafisch Ontwerp, Commerciële Kunst, En Beeldvorming