Flor De Liz T. Email & Phone Number

Pittsburg, Ca, Us

San Francisco Marriott Fisherman’S Wharf

Marriott FIsherman's Wharf - Front Office Manager(Crestline Hotels & Resorts) 285 guest rooms August 2017 - PresentManage and direct Front Office Department Directly overseas immediate 30 employees, which includes both Local 856 and Local 2 Union. As well as monitor the Housekeeping, Engineer, and Food and Beverage department.Manage and keep track of the staff attendance for coach and council documentation purposesKeep track of staff performance and issue written and verbal documentation to staff to improve guest service and performance.Assistance Operations Manager with daily tasks and to achieve goals quarterly and yearly goals performanceCover Manager on Duty shift as needed to cover vacations, sick calls, and short staff issues.Responsible for hiring, training of new staffReview and approved payroll, timesaver, and purchasing POWork closely with Accounting Department to minimize operations mistakes from the front desk staff. Also, assistance on ways to increase revenue by implementing and installing Unicorn into our PMS system.Control and manage hotel room availability for the day to achieve 100% occupancyMaximize hotel revenue by monitoring hotel inventory, group pick up, cut-off dates, and FIT reservations.Provide administrative assistance to Revenue Manager, Sales Department and Operations Manager, and Director of Operations.Answered Medallia, 3rd party communications Create, cancel, and modified reservations as needed Cover all reservation manager and front office manager daily duties.

Holiday Inn And Holiday Inn Express Fisherman'S Wharf, San Francisco

Holiday Inn Fisherman's Wharf and Holiday Inn Express Fisherman's Wharf (Intercontinental Hotel Group) 837 guest rooms - Reservations Manager Mar 2016 - August 2017Continue to assist Front Office Department as Manager on Duty as needed.Work closely with Sales Department to determine hotel room availability.Maximize hotel revenue by monitoring hotel inventory, group pick up, cut-off dates, and FIT reservations.Assist with phone inquiries to increase hotel occupancy by providing accurate and relevant hotel information to current and potential guests, including individual and group bookingCreate, cancel, and modified reservations as needed Manage, pick up and input all rooming lists block for all groups, including SMERF, Convention, and Citywide GroupsProcess all deposits for all 3rd parties booking, group blocks, and individual reservations promptly. Created invoices/folios when requiredStaff scheduling based on Union contract and hotel occupancyManaging vacation time requests based on Union contract and hotel occupancyProvided assistance to Accounting and Payroll ManagersResolve any guest issues in a professional and timely mannerRespond to all group reservation inquiries promptly.Provide administrative assistance to Revenue Manager, Sales Department and Operations Manager, and Director of Operations.

Holiday Inn And Holiday Inn Express Fisherman'S Wharf, San Francisco

Hotel Manager on Duty February 2015 – Mar 2016Lobby Ambassador; to greet guests as they come in and leave the hotelOversee the day to day of the front desk, phone operators, concierge, and bellmanReview previous day issues and follow up as necessaryResolve guest issues in a professional and timely mannerStaff scheduling based on Union contract and hotel occupancyManaging vacation time requests based on Union contract and hotel occupancyProvided assistance to Accounting and Payroll ManagersResponse to Social Listening and guest reviews Assist Human Resource with the process of interview and hire applicantsCoach and counsel staff to promote and maintain the hotel standard and policies to improve guest service qualityProvide administrative assistance to Operations Manager and Director of Operations

San Francisco Marriott Fisherman'S Wharf

Marriott Fisherman's Wharf (Crestline Hotels and Resorts) - Guest Service Agent285 guest rooms August 2011 – February 2015Provide excellent customer service to both outside and in house guestLobby Ambassador; to greet guests as they come in and leave the hotelPerform the day to day tasks at the front desk for guest arrivals and departuresBalance Cash and Credit salesResponsible for individual cash bankRun operational and sales reportsAssist phone operators, concierge, and bellman staff with daily questions to improve guest satisfaction.Provided a friendly, cheerful, and courteous demeanor at all timesProvide assistance to resolve guest issues in a professional and timely manner

Concord, California, United States

Palm Terrace Townhomes (Walnut Creek Holdings) - Property Manager190 apartment units May 2007 – June 2010Opener and closer of leasing officeScheduler for appointments for potential rentersProcessed applications, background checks, credit reports, and income verificationsProcessed all move-ins and move-outs, including inspections and final charge outsKept and updated conversation logged on all calls received, logged and updated incidents reports of complexOrder office and maintenance suppliesResponded to all tenants requests, complaints, work orders, and billing issuesBilled, processed, and batched monthly rents, charge outs, damages, delinquent fees, and water billsIssued and filed all work order requested, credits, violations notices, and lease updatedTranslated newsletters, violations notices, and other documents into SpanishScheduled maintenance repairs, updated turn schedule to help speed maintenance production, and recruiter pool monitorsProcessed all 3, 30, and 60 days notices, delivered and processed all evictions

San Francisco, California, United States

Hilton Fisherman's Wharf - (Interstate hotels and resorts) - Reservations Coordinator 230 guest rooms October 2005 – May 2007Took phone calls accurately and provided relevant information to current and potential guestProvided detailed information and features of the hotel and surrounding areasProvided a friendly, cheerful, and courteous demeanor at all timesCreate, cancel, and modified reservations as neededAnswer any phone inquiries related to group block.Manage all citywide block pick up information and input all rooming listsRespond to all group reservation inquires on timeTake deposits for new reservationsCreated invoices/folios when requiredDirect specific guest calls to designated offices Resolve any guest issues in a professional and timely mannerGuest Service Agent June 2001 – October 2005Provided excellent customer service to outside and in house guestsPerform the day to day tasks at the front desk for guest arrivals and departuresProvided concierge services by coordinating guest travel, transportation, dining, and activity needsAnswer and direct phone calls appropriatelyProvided a friendly, cheerful, and courteous demeanor at all times

Bachelor Of Business Administration (B.B.A.)

Education record