Lead and supervise a 24/7 NOC environment, overseeing a team of network analysts, and ensuring smooth operations and adherence to SLAs.Serve as the 1st level escalation point for complex network issues, providing expert troubleshooting and solutions.Mentor and train network analysts, resulting in improved knowledge transfer and reduced response times for resolution.Collaborate with cross-functional teams to participate in the CAB process for changes, ensuring seamless integration and minimizing network downtime.Coordinate firmware upgrades of networking equipment with customer and project managers to resolve bugs and vulnerabilities, leading to enhanced network security.

Responded to incoming calls, SNMP alarms and e-mails related to client network issues, demonstrating excellent customer service skills and issue resolution. Installed, configured, tested, and maintained managed network devices, contributing to increased network stability and performance.Conducted network triage and troubleshooting, diagnosing and resolving complex issues for diverse clients and networks. Collaborated with vendors and carriers to analyze and resolve problems, ensuring effective solutions and minimizing downtime.

Handled orders dispatched to diverse clientsInteracted with various departments via email, phone, and face-to-face interactions to address a range of inquiriesManaged monthly warehouse inventory status, arranging items systematically within an Excel spreadsheetConducted Quality Assurance testing to evaluate equipment and ensure optimal functionalityDelegated tasks to colleagues for efficient execution