Felicia Ngunjiri Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

Nairobi, Kenya

1. Expanded the client base by securing contracts with five new corporate clients, leading to a 30% increase in annual revenue.2. Optimized the client onboarding process, reducing the average turnaround time for resume delivery.3. Conducted comprehensive market research to identify trends and opportunities, leading to the introduction of targeted services that addressed emerging client needs.4. Initiated and managed a digital marketing campaign, significantly increasing website traffic and online inquiries.5. Led a team of five junior staff, providing training and mentorship that improved overall team performance and productivity.6. Developed and launched a new premium resume package, increasing the average order value by 20%.7. Monitored and managed the department's budget effectively, achieving cost savings through efficient resource allocation and vendor negotiations.8. Maintained a high client satisfaction rate by ensuring high-quality service delivery and personalized client interactions.9. Implemented a customer feedback loop and loyalty program, boosting repeat business by 25%

Nairobi

1. Achieved a 23% increase in channel subscribers within the first year by developing and maintaining a consistent posting schedule of three videos per week, covering a diverse range of topics including travel, personal development, and social commentary.2. Expanded the channel's audience by experimenting with different video formats, such as vlogs, interviews, and short-form content, attracting viewers with varied interests and preferences.3. Leveraged YouTube Analytics and social media insights to track video performance, identify trends, and tailor content to meet audience expectations, resulting in a 15% increase in average view duration and a 10% increase in overall watch time.4. Fostered a strong sense of community by actively responding to comments, hosting live Q&A sessions, and participating in relevant online discussions, leading to increased viewer loyalty and engagement.5. Partnered with five other YouTube creators on collaborative projects and cross-promotion campaigns, reaching a combined audience of over 5,000 viewers and generating a surge in new subscribers and engagement across all channels involved.

Kenya

*Supported the development of policy briefs on the state and future of gender data in select Kenyan counties *Contributed to and supported a study on political will for gender data in 20 African countries, including Kenya.*Supported the production of country profiles and analysis on the state of political will for gender data in the selected countries * Successfully developed a data collection online tool that was used in 4 counties to assess their data capacity.*Report writing *Organized a media briefing in partnership with Kenya Editor's Guild (KEG) to disseminate our research findings

1. Guided a lot of prospective students through the admissions process, resulting in a 15% increase in enrollment for the Fall 2021 semester.2. Initiated and maintained communication with potential applicants through email, phone calls, and virtual information sessions, addressing inquiries about the university's curriculum, program requirements, and financial aid options.3. Provided personalized support to each applicant, assisting with document preparation, application submission, and enrollment decisions, leading to a 20% improvement in application completion rates compared to the previous year.4. Implemented a comprehensive CRM system to track student interactions, ensuring timely follow-ups, accurate record-keeping, and seamless communication throughout the admissions process.5. Collaborated with marketing and academic departments to develop targeted outreach campaigns, refine admissions materials, and streamline enrollment procedures, resulting in a 10% increase in qualified applicants and a 5% reduction in average application processing time.

Nairobi, Kenya

1. Conducted over 50 key informant interviews in Uganda and Tanzania across multiple projects, ensuring accurate transcription and data organization for efficient analysis.2. Authored and presented comprehensive project reports and presentations to diverse stakeholder groups, effectively communicating complex research findings and recommendations.3. Conducted extensive literature reviews and field research, synthesizing information from academic journals, government reports, and community consultations to inform the design and implementation of multiple projects, resulting in a 20% increase in project effectiveness and community engagement.4. Developed and implemented data collection tools and methodologies, resulting in the collection of high-quality data for analysis and reporting.5. Designed and executed comprehensive communication strategies for disseminating research findings, including press releases that garnered a 15% increase in media coverage, social media campaigns that reached over 1,000 individuals, and impactful presentations at national and international conferences that generated collaborative opportunities with other organizations.

Denver, Co, Usa

1. Successfully facilitated detailed phone interviews with key informants across Kenya, representing 55% of the targeted sample size, employing effective questioning techniques to elicit in-depth qualitative data on ethno-communal conflict dynamics. This high response rate contributed to a rich and comprehensive dataset for analysis and informed subsequent research recommendations..2. Actively participated in field research activities in 3 distinct regions of Kenya, contributing to a 27% increase in the geographic scope of the project, observing and documenting local conflict drivers and community responses to conflict..3. Developed and implemented a comprehensive system for recording, transcribing, and organizing interview data, ensuring accuracy and accessibility for subsequent analysis by the research team.4. Collected and analyzed quantitative and qualitative data on local conflict drivers, including historical grievances, resource competition, and political manipulation, contributing to a report that expanded the project's understanding of the conflict landscape and led to a 10% increase in targeted interventions by local peacebuilding organizations..5. Served as the primary rapporteur for a three-day peace-building workshop in Nairobi, attended by a diverse group of stakeholders representing 50% of key organizations in the field, producing a detailed report that summarized key discussions, recommendations, and action points.

1. Consistently exceeded monthly sales targets for Linda Jamii Medical cover by 13%, utilizing proactive customer engagement strategies such as cold calling, in-person meetings, and targeted email campaigns.2. Developed and implemented a customer feedback collection system, gathering and analyzing responses from customers, resulting in the identification of key areas for product improvement and enhancement.3. Ensured the accurate and timely capture of insurance applications into the company's online system, reducing average processing time by 15%.4. Maintained and updated sales agent profiles, ensuring accurate records of performance data and supporting effective performance management initiatives.5. Served as the primary point of contact for customer inquiries, resolving a lot of queries per month related to product features, benefits, and claims procedures, contributing to a 18% increase in customer satisfaction ratings.

1. Drafted and formatted various administrative communications, including emails and memos, ensuring accurate and timely dissemination of information, contributing to a 20% reduction in miscommunication and delays related to administrative processes2. Assisted in managing the manager's schedule by updating and maintaining their calendar, coordinating meetings, and resolving scheduling conflicts.3. Supported the research team by typing, compiling, and formatting reports, presentations, and correspondence materials on security-related topics.4. Responded to incoming calls from clients and stakeholders per day, providing accurate information and directing inquiries to appropriate staff members, contributing to a 10% increase in first-call resolution rate.5. Assisted in the planning and organization of internal meetings and workshops, taking minutes and distributing relevant materials to participants.

Bachelor Of Arts - Ba, Peace And Conflict Transformation

Certificate Course In Monitoring & Evaluation In Peacebuilding