• Supported Remote Staff: Maintained an infrastructure of workstations for a staff of about 400 remote employees, including Microsoft Administration, Avid Nexis connection, VPN, and any other technical needs• Implemented Security Protocols: After an acquisition, updated systems and protocol to be in compliance with a higher level of security. • Managed Company Infrastructure: Using Cisco Meraki platform setup, manage, and troubleshoot company network, VPN, and endpoints.

• Oversee the overall technology environment company-wide • Support users on Mac, Windows, iOS, Android and Linux platforms• Administer software and users in all company platforms (Including Google Workspace, Microsoft 365, Slack, 1Password, Adobe, Zoom)• Deploy, support, and train staff on security and encryption systems (Including PGP, OTR, Disk Encryption, VPN)• Work with vendors, data centers, and service providers for a number of services including security, access control, operations, and purchases• Design and maintain teleconference meeting spaces• Monitor and maintain network infrastructure, endpoint security, and MDM• Keep detailed inventory for employee systems • Create and maintain the IT department annual budget• Onboard and Offboard employees in all systems• Advise and troubleshoot security issues for individuals and teams• Create documentation for all processes to maintain consistency and accuracy

• Troubleshoot and repair all Mac and iOS hardware and software• Educate customers and translate technical information into simple terms• Provide high level customer support • Manage team workflow and appointment scheduling• Train new technicians and provide feedback to help the team grow• Respond to feedback and results to implement relevant changes

• Write and edit AppleCare service guides for internal use worldwide• Work with artists to organize photo shoots and compose illustrations• Work with media, training and diagnostic teams to create fluidity in content