Vice President Of Operations
Current
Sep 2021 - Present
AeroLeads people directory · profile
Flip Lukens Email & Phone Number
Vice President of Operations at Quore
at
Quore
2 work emails found
@asurion.com
2 phones found area 615
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President of Operations at Quore
Location
Spring Hill, Tennessee, United States
Who is Flip Lukens? Overview
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Quick answer
Flip Lukens is listed as Vice President of Operations at Quore at Quore, based in Spring Hill, Tennessee, United States. AeroLeads shows a work email signal at asurion.com, phone signal with area code 615, and a matched LinkedIn profile for Flip Lukens.
Flip Lukens previously worked as Vice President of Operations at Quore and Senior Director, Customer Experience at Quore. Flip Lukens holds Master Of Business Administration - Mba, Marketing from Gies College Of Business - University Of Illinois Urbana-Champaign.
Company email context
Email format at Quore
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{first}.{last}@asurion.com
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AeroLeads found 2 current-domain work email signals for Flip Lukens. Compare company email patterns before reaching out.
Profile bio
About Flip Lukens
I am a results driven professional with extensive experience in helping organizations and individuals successfully navigate change with impactful learning and development solutions. I have an established track record of creating efficient solutions by collaborating with partners, focusing on the needs of people, and aligning with enterprise goals. I am successful because I thrive in the whitespace of change and take ownership where there is none.What have I done:+ Helped lead large scale successful software implementations + Transformed learning programs to meet the need of new learners and yield faster ramp to proficiency+ Built and integrated high-performing teamsI am looking for an opportunity to engage with a team in an energetic and fast paced environment where I can continue to grow and use my skills to help the team be successful.
Listed skills include Cross Functional Team Leadership, Process Improvement, Business Process Improvement, Contact Centers, and 38 others.
Current workplace
Flip Lukens's current company
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5 roles · 26 years
Flip Lukens work experience
A career timeline built from the work history available for this profile.
Senior Director, Customer Experience
Lead the team responsible for all parts of the post-sale customer journey. This includes onboarding, training, support and measurement of customer success metrics.
Jul 2018 - Sep 2021
Director, Eknowledge
Asurion
Led the team responsible for the creation of all call center associate training for multiple business units. This includes team development, needs analysis, content creation, knowledge management, project management, subject matter expertise and measurement of training programs.+Partnered with Business Operations, Product Management, and IT creating a 30% shorter Customer Relationship Management (CRM) system transition curriculum while achieving $150k in ramp to proficiency cost savings.+Ensured learning solutions met the needs of a virtual and onsite workforce. +Led the migration of 4 CRM platforms.+Championed the migration from 3 Learning Management System solutions (LMS) to one enterprise wide LMS (Cornerstone).+Championed the migration from 4 eLearning authoring software solutions to Articulate Storyline 360 as the primary eLearning authoring software.+Implemented an intake system that created visibility to changes impacting the organization and resulted in a 99% on-time delivery of content. +Created an output measurement process to measure team member productivity and provide insight to resource allocation needs.+Served as content subject matter expert (SME) to provide design insight to Asurion’s award winning internally developed coaching and leadership development program.+Launched Oracle and Verint knowledge management solutions supporting domestic and international teams.+Led the post-merger integration of two distinct instructional design teams which included alignment on content methodology, best practices and service level commitments.+Administered a leadership engagement survey used across Customer Solutions and partnered with Human Resources on the company-wide engagement survey.
2008 - 2018
~10 yrs
Senior Manager, Training
Asurion
+ Created training for the launch of Asurion’s product at DoCoMo (Tokyo, Japan) and provided onsite launch support for all Customer Care activities.+ Developed Asurion’s first eLearning initiative for the IntelliSet 2.0 launch.+ Integrated the legacy Lock/line and Asurion instructional design teams.
2002 - 2008
~6 yrs
Area Sales Manager
Eds/Onstar
+ Oversaw ensuring the successful rollout of OnStar to 164 General Motors dealerships.+ Worked with customers and dealership to resolve technical issues.+ Created and facilitated sales and technical training.
2001 - 2002
~1 yr
3 education records
Flip Lukens education
Master Of Business Administration - Mba, Marketing
Gies College Of Business - University Of Illinois Urbana-Champaign
Bachelor Of Arts - Ba, Marketing/Economics
Augustana College
Education record
Lisle High School
FAQ
Frequently asked questions about Flip Lukens
Quick answers generated from the profile data available on this page.
What company does Flip Lukens work for?
Flip Lukens works for Quore.
What is Flip Lukens's role at Quore?
Flip Lukens is listed as Vice President of Operations at Quore at Quore.
What is Flip Lukens's email address?
AeroLeads has found 2 work email signals at @asurion.com for Flip Lukens at Quore.
What is Flip Lukens's phone number?
AeroLeads has found 2 phone signal(s) with area code 615 for Flip Lukens at Quore.
Where is Flip Lukens based?
Flip Lukens is based in Spring Hill, Tennessee, United States while working with Quore.
What companies has Flip Lukens worked for?
Flip Lukens has worked for Quore, Asurion, and Eds/Onstar.
How can I contact Flip Lukens?
You can use AeroLeads to view verified contact signals for Flip Lukens at Quore, including work email, phone, and LinkedIn data when available.
What schools did Flip Lukens attend?
Flip Lukens holds Master Of Business Administration - Mba, Marketing from Gies College Of Business - University Of Illinois Urbana-Champaign.
What skills is Flip Lukens known for?
Flip Lukens is listed with skills including Cross Functional Team Leadership, Process Improvement, Business Process Improvement, Contact Centers, Leadership, Training, Vendor Management, and Management.
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