Oshaine Michaels Email & Phone Number

Montego Bay, Jm

Montego Bay, Saint James, Jamaica

Montego Bay, Saint James, Jamaica

Montego Bay, St James, Jamaica

Montego Bay, St James, Jamaica

Served as a Blue Sales Hat Manager, sometimes called a Manager In Training specifically assigned to the OJT department where my primary responsibility involves coaching and development for new hires. My job is to ensure that all new hires are production-ready before graduating them to the production environment. Coaching and development was a primary focus. In the absence of the Senior Sales Manager, I was responsible for providing support to the compliments of Sales Leaders and Floor Leader, reporting on departmental performance and action plans.Accomplishment: Consistently met all KPI goals set out Awarded team of the month for October 2020 Maintained a graduation success rate above 85%

Jamaica

Served as head of department for the LOB managed and as the primary point of contact for client communications. Overseeing a direct reporting relationship of over 120 CSA and 18 support staff including QA, Team Leaders and Team Managers. In the absence of the other Operations Managers, I oversee an additional 400 CSAs. Coaching and development was a primary focus in order to ensure leadership development. Accomplishment: Consistently met all KPIs and effectively managed outliers Awarded Shining Star for Q1 2018 by the Client Consistently ranked within the top 2 Sites for the LOB managed.

Sandy Bay

Jamaica

Served as a member of the support staff responsible for providing the agents on production with technical support. Answered any questions the agents may have and handled escalations. Interacted with other site leaders and the client. Coach and develop my agents to meet the expectations of the company.Accomplishment: Awarded supervisor of the month for the month of September 2016. supervisor ofthe month for the month of September. Recommended innovative alternatives togenerate revenue and reduce unnecessary costs. Maintained top 10 ranked agents for each month. Deemed the “subject matter expert” for coaching and product knowledge byTraining Director.

Montego Bay

Served as a member of the support staff responsible for assisting associates to resolve their contact and provide coaching.Accomplishment: Promoted right out of the training group due to my quick grasp of the informationprovided as well as my technical knowledge. Awarded employee of the quarter for Q2 2015. Awarded the title of “World’s Best SME” by client and manager.

Montego Bay, St James, Jamaica

Jamaica

Served as the head 2D animation instructor at Skyres Studios where I also held the position of 3D animation instructor. Where my responsibility was to properly execute the course outline for each course and to prepare the student for a professional position in the creative/animation industries in the Caribbean. I also supervised the other animation instructors to ensure that the course outlines set out by the studios was followed to the letter.Accomplishment: Successfully trained over 60 animators in both 2D and 3D animation. Ranked among the top animation instructors in the Caribbean for the year 2012. Successfully and effectively executed every course outline set out by the studio.

Kingston, Jamaica

As a 3D hard surface modeller and Quality Control Manager, I oversaw creating 3D models of hard surface props and characters as is required in animation productions. It was alsomy responsibility is to oversee the quality standard for every project be sent to the clients from the creative team.Accomplishment: Successfully Oversaw 3 Live-Action/CGI Composite Commercial for a corporate telecommunications network. Completed over 5 video production and animated projects.

Bachelor'S Degree, Computer Science

Associate'S Degree, Computer Science, 3.52 Gpa