Full responsibility of retail store in the absence of the Store Manager, including sales, operations and people processes.Partnership with the Retail Store Manager to help recruit top talent, and coach and develop existing team members to build a high performing team.Sales floor coach during business hours to partner with sales team to sharpen their skills and learn to deal with challenging situations.Active participation in the planning and execution of store meetings to prepare for launches and keep team members current on company changes.Work with Store Manager to execute on the local store marketing initiatives to solicit new business.Manage back end processes and execution of customer facing initiatives to ensure store is in T-Mobile and internal company audit compliance at all times.Ensure the maintenance of the store appearance and merchandising standards, including assisting with the planning of complete store merchandising planogram resets.Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.Coaching and inspiring team to attain monthly sales goal.Responsibility over daily and monthly inventory and cash management, as well as managing other key operational metrics.

Work as a full time customer service/sales rep in a high volume store.Customer satisfaction is above average.Chosen as an lead example to help contribute best practices to pilot program.Speed on sales is 10% above team average.Coordinate and execute various workshops for Office applications.Host a latitude of gaming tournaments with great customer satisfaction. Skills in offering the right solution on gaming peripherals and titles.

Worked as a full time customer service/sales rep in a high volume store.Customer satisfaction was 30% above average.Received 99% positive customer survey results.Received company award for pilot program. Speed on sales was 10% above team average. Skills in troubleshooting hardware & software for telecommunication devices was 90% above company average.

Worked as a full time customer service rep in a fast paced tech store. Received "Highest service-plan" award two times. Customer satisfaction was 20% above store average.Chosen as an example for other associates in training.

Worked as a part time customer service rep in a high-volume store.Maintained a great customer satisfaction score. Received praised for most credit cards sold in one day. Named best "sales" associate for the month for achieving above quota goals.