Flavia Silva Email & Phone Number

Portugal

• Promote consistent performance management and development approaches, facilitating personal and professional growth while addressing behavioural changes and conflict resolution.• Contribute to strategies for performance management, employee engagement, and workforce planning, with a strong emphasis on diversity and inclusion initiatives.• Develop and implement comprehensive training programmes to enhance employee skills and leadership capabilities.• Collaborate with talent acquisition and other HR teams to align recruitment strategies with diversity goals, engaging in talent acquisition activities as needed.• Administer internal tools, including time and attendance systems and timesheets, ensuring accurate HR documentation and compliance.• Act as a trusted HR advisor for stakeholders, providing guidance on legal matters and training managers on best practices, including timesheet management and employee relations.• Design workshops on diversity, equity, and inclusion, fostering an inclusive workplace culture.• Conduct needs assessments to identify training gaps and enhance organisational effectiveness.• Manage onboarding and offboarding processes, ensuring seamless transitions and adherence to policies.

Project 1: Insurance Client (Jan 2022 – Aug 2023)• Led HR management for a team of 60 consultants across EMEA, APAC, and LATAM.Project 2: Investment Bank (Feb 2023 – Present)• Currently overseeing HR operations for 20 consultants in the UK, Portugal, and India.• Collaborated with project managers to align HR strategies with project goals.• Developed workforce plans to ensure timely talent availability.• Managed recruitment, onboarding, and offboarding processes.• Implemented performance management, including setting goals, reviews, and feedback.• Enhanced employee engagement and identified high-potential talent.• Ensured compliance with labour laws across seven countries.• Utilised HR analytics for data-driven decision-making, supporting budget and forecasting.

Lisboa, Portugal

• Ensured the team received appropriate support and guidance across various resourcing issues.• Led by example by attracting and delivering high-quality candidates.• Provided a superior experience for every potential candidate through effective communication and consistent follow-through.• Developed creative sourcing strategies to proactively build a robust pipeline for critical and recurring roles.• Analysed hiring needs and provided accurate employee hiring forecasts.• Measured, monitored, and reported on recruitment processes and outcomes, continuously improving by defining KPIs and OKRs.• Assisted with regular and ad-hoc reports, delivering data on recruitment performance and metrics.

Lisboa, Portugal

• Managed the complete tech recruitment cycle, from engaging sourcing strategies to onboarding talent.• Sourced both active and passive candidates through multiple channels, including LinkedIn Recruiter, social platforms, and professional networks.• Ensured a top-quality candidate experience throughout the recruitment process.• Planned interview and selection procedures, encompassing screening calls, assessments, and in-person interviews.• Submitted candidate information, including resumes and reports, using the ATS (Applicant Tracking System).• Designed job descriptions and interview questions tailored to each position’s requirements.• Fostered long-term relationships with past applicants and potential candidates, creating a stable pipeline of high-quality talent.

Lisboa, Lisboa, Portugal

• Provided global support to employees regarding ethics and compliance issues across all subsidiaries.• Conducted interviews to gather relevant details for compliance cases.• Logged case details in English and liaised with relevant departments for further action.• Accurately translated and interpreted reports into English.• Prepared detailed quarterly and monthly reports on compliance matters.

Londres, Inglaterra, Reino Unido

An Au Pair Program is a cultural exchange, where you live abroad with a Host Family and take care of the children.In my experience as an au pair, I have improved several skills, such as Independence; Intercultural competence; Resilience; Creativity; Flexibility; Adaptability.

São Paulo E Região, Brasil

• Managed the full recruitment lifecycle for trainee and entry-level roles across multiple departments, including Finance, HR, Corporate Risk, and Technology.• Delivered 7 shortlists weekly, with 21 candidates progressing through initial phases.• Designed recruitment processes for Finance & Accountability and Corporate Risks departments.• Collaborated with hiring managers to align applicant profiles with job requirements.• Attracted candidates through job advertisements, university outreach, and social media.• Conducted competency-based interviews (STAR) and verified references.• Ensured compliance with employment legislation and advised managers on best practices.• Led a national pilot project for trainee contract management.• Partnered with CETIP (now B3 Investments) to run a specialised trainee selection programme for finance and technology roles.

Santo André

• Managed recruitment and selection for entry- and mid-level roles, including the Young Apprentice Programme, Internship, and Contact Centre (BPO).• Implemented creative recruitment strategies, reducing turnover within 90 days.• Hired 45 employees monthly for the BPO Centre in São Paulo.• Supported Internship Programme across various departments and assisted in selecting candidates for the Disabled Employment Programme.• Led internal mobility processes for roles such as Trainer, DBA, and System Administrator.• Conducted individual/group interviews and managed assessments like Role Plays and Case Studies in collaboration with hiring managers.• Provided structured feedback to all applicants.• Facilitated onboarding, including admission documentation and employee engagement activities.• Launched a "Career Coach" initiative to promote internal career development and enhance employee mobility.

São Paulo E Região, Brasil

• Managed the sourcing and selection process for entry- to mid-level roles, including Cashiers, Risk Analysts, Contact Centre staff, and Managers.• Conducted phone/Skype interviews and assessed candidate selection processes.• Designed and reviewed application forms, ensuring compliance with the latest recruitment legislation, particularly for disabled individuals and interns.• Controlled recruitment budgets and coordinated job fairs at universities.• Prepared reports on recruitment metrics and financial data.Diversity Sector:• Supported the attraction, acquisition, and retention of diverse talent through tailored recruitment initiatives.• Developed projects to raise diversity awareness among employees.

Itaim Bibi - São Paulo

• Posted job vacancies on university websites and social media platforms, such as Facebook.• Served as the first point of contact for candidates, managing initial communication and inquiries.• Conducted applicant screening to identify suitable candidates for open positions.• Led video and telephone interviews and evaluated candidate qualifications.• Compiled and presented interview reports.• Built partnerships with universities and institutions to enhance recruitment efforts.• Created KPI reports in Excel and PowerPoint to track recruitment performance.

São Bernardo Do Campo - Sp

• Managed the recruitment process for a retail client, specialising in logistics and transportation roles.• Conducted individual and group interviews, ensuring effective candidate evaluation.• Administered technical and psychological assessments to ensure alignment with job requirements.• Supported the onboarding process, managing the registration of new employees into the RM Vitae (TOTVS) system.

Master'S Degree, Sociology, 17 (Out Of 20)

Dissertation approved (Score 19 out of 20): "The emotional labour performed by Brazilian women who works as elderly caregivers in Portugal"

Psychology, Psychology, 8,5 (Out Of 10)