Florencia Choi Email & Phone Number

California, United States

- Held gatherings/meetings with team members to raise morale, share progress and what can be improved.- Conducted weekly meetings with supervisors to talk about data driven decisions for stores.- Followed through each store to maintain health protocols to retain an A by OC county.- Worked to decrease labor-to-revenue ratio to increase bottom line within the company.

Buena Park, California, United States

- Checked inventory & restocked supplies and products weekly/monthly.- Implemented a weekly deep cleaning system to reduce pest and bacterial growth.- Communicated and trained the importance of quality control of drinks, bread and pastries.- Held monthly meetings with the team to go over future promotions and created an open space for employees.- Followed through each store to maintain health protocols to retain an A by OC county.

Buena Park, California, United States

- Provided excellent service for customers to gain memorable experiences and increase retention- Audited and prepared daily register deposits ensuring 100% accountability- Assisted in monthly team gatherings creating a positive work environment and safe space for employees- Upsold and improved cleanliness along with general customer service by leading games with achievable goals which showed direct results- Point of contact between fellow employees and upper management

Garden Grove, California, United States

- Provided excellent customer service for new and returning patients and clients; increased customer retention- Dealt with insurance; retrieving information for customers to receive maximum coverage- Organized and retrieved existing information quickly for the clients- Helped both Korean or English speaking clients and translated paperwork with thorough consultation ensuring smoother operation- Maintained cleanliness of the store for the safety and health of staff and customers