To empower small business with strategies for digital transformation, business process automation and optimization to achieve their fullest potential while enhancing efficiency, quality and customer experiences.

I’m part of a leading team of digital marketing experts at Umbrella Local, a nationwide full service digital marketing agency that focuses on generating more leads and sales for small businesses.

Achievements:Participated and Managed IT and Operational cost effectively increasing growth margins greater that 7% in my first year as Operations ManagerSpearheaded and developed PyxisCare Management's Internship program for local college students and successful connected 5 more universities to PyxisCare's Initiative for training tomorrow's future nurses.Managed and Monitored a successful Software IT conversion within the first two years of employmentOversaw and… Show more Achievements:Participated and Managed IT and Operational cost effectively increasing growth margins greater that 7% in my first year as Operations ManagerSpearheaded and developed PyxisCare Management's Internship program for local college students and successful connected 5 more universities to PyxisCare's Initiative for training tomorrow's future nurses.Managed and Monitored a successful Software IT conversion within the first two years of employmentOversaw and built custom report questionnaires for IT programming and vendor supportMaintained IT Access and device management for the entire companyManage and assisted with the flow, implementation and design of the newly initiated virtual training portal and converted former training PDF material and slideshows to video format.Daily Functions:Operations Planning: Develop and implement operational plans and strategies that align with the organization's goals and objectives.Resource Allocation: Allocate and manage resources, including personnel, equipment, and budget, to meet operational needs.Process Improvement: Identify areas for process improvement and implement solutions to enhance efficiency and effectiveness.Quality Control: Ensure that operational processes and outputs meet quality standards and comply with relevant regulations.Team Leadership: Lead and manage the operations team, providing guidance, coaching, and support to achieve departmental and organizational goals.Budget Management: Prepare and manage the operations budget, monitor expenditures, and identify cost-saving opportunities.Vendor and Supplier Management: Collaborate with external vendors and suppliers to ensure the timely delivery of goods and services.Reporting and Analysis: Generate reports on operational performance, analyze data, and make data-driven recommendations for improvement. Show less

Sparked Verterans Outreach events at the Irving LocationMVP for most calls taken in 2016.Hands on valuable advance support in computer networking and photo printers.

Promoted to Level 3 customer Support in 9 months.Awarded MVP of the Call Center in the first 6 months of employment. Customer Support and Technical Support

Surpassed expectations of activities of daily living for surgical patients in recovery while sparking innovative time management and structural planning for task of the overnight patient care technicians and the supportive staff.

Supervised medical records for boot camp personnel as a petty officer 3rd class. Provided medical and dental care for active duty and non active personnel at the Corpsman Hospital.