Recent years have been most challenging in terms of market economy and guests behavioural changes. Competition to gain market share is fiercer every day.My primary goal is to continually initiate ongoing changes in terms of rate positioning and value add packages to drive revenue & RevPar while preserving guests expectations in terms of value for money.Combining analytical tools such as Ideas RMS, Travelclick Hotellingence & Rateview along with a thorough experience of réservations, have enabled me to finetune the anticipation of changes in the market and the competition.Entrusted by my successive GMs with missions that went beyond my direct work attributions, I have also taken part in strategic orientations in Sales.Strong capacity to see the Big Picture and monitor details to serve objectives, reactivity, adaptability, authority, generosity, openness, capacity to listen, help and find solutions to empower team members.
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Revenue Manager FranceMillennium & Copthorne Hotels Mar 2011 - Dec 2021Competition watch, Forecasting, Revenue Analysis, Budget process, CRO implementation for the French propertiesOpera ORS & PMS implementationHead of department for revenue management & reservationsWorking in synergy with FOMs & Sales managersTools:Opera ORS, Ideas RMS, Excel, EZ Yield, MKG, Travelclick, The Pec Events calendar
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Revenue Manager For Warwick Champs-Elysées & Warwick Westminster OperaWarwick Champs-Elysees Paris Mar 2006 - May 2011Project manager for Ideas RMS ImplementationReservations:In charge of CRO project for both properties and consequently test calls for reservations quality checks.Opera PMS ImplementationE-marketing:Online hotel content on third party websitesResponsible for Brand online rates positionning to drive room nightsTraining:Luxury Attitude -
Revenue ManagerWarwick Westminster Opera Mar 2000 - Feb 2006Région De Paris, FranceForecasting wit self made Excel pick up templateRevenue AnalysisBudgeting -
Reservations ManagerWarwick Westminster Opera Sep 1996 - Feb 2000Région De Paris, France -
Executive Assistant To The GmHotel California Paris Mar 1995 - Aug 1995Région De Paris, France
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Sales AssistantHotel California Paris Apr 1994 - Feb 1995Tour Operating
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Assistant Front Office ManagerHotel California Aug 1991 - Mar 1994
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Front DeskHotel Claret Paris Sep 1988 - Mar 1991Région De Paris, FranceFront office assistant & Reservation agent
Florence C. Education Details
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Centre De Formation ExaticeExcel -
Imhi/Institut De Management Hotelier International De L'EssecUndertook Excel & Revenue Management Courses -
Maxim'S Paris -
English Literature. -
Khâgne -
Hypokhâgne -
Baccalauréat -
Golden Valley High SchoolGraduate
Frequently Asked Questions about Florence C.
What is Florence C.'s role at the current company?
Florence C.'s current role is Revenue Manager.
What schools did Florence C. attend?
Florence C. attended Centre De Formation Exatice, Imhi/institut De Management Hotelier International De L'essec, Maxim's Paris, Mount Holyoke College, Université Paris Sorbonne (Paris Iv), Lycée Chaptal, Lycée Descartes, Baccalauréat, Golden Valley High School.
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