This account reflects only the authors' views and the Research Executive Agency (REA) / European Commission is not responsible for any use that may be made of the information it contains.FLOOD-serv is a three year project that was launched in August 2016 aiming to raise awareness on flood risks and enable collective risk mitigation solutions and response actions by using the collaborative power of ICT networks and citizens’ involvement. It is an Innovation Action funded under the “ICT-enabled open government” topic (INSO-1-2015) of the Horizon 2020 programme - SOCIETAL CHALLENGES - Europe in a changing world - Inclusive, Innovative and Reflective Societies.