Francis Lopez Email & Phone Number

I am a customer service manager with 5+ years of experience in providing a positive user experience. Specialized and rooted deep in leading others with empathy while meeting company goals and metrics, I have worked across various industries that has allowed me to succeed as a leader. I strive to empower individuals and teams through hands-on training, cross collaboration, and a caring approach to deliver the best outcome that aligns with the company’s goals.From developing comprehensive, research-based academic lesson plans focused on early childhood education to exceeding MAJORITY’s customer service satisfaction rate target by leading a team of 50+ agents, my acute attention to detail has provided a beneficial and successful outcome for those involved. I am driven to help companies achieve sustainable growth and establish their brand recognition, while fostering a culture of collaboration, respect, and inclusivity where every employee feels empowered and valued. Some career highlights include:✨ Spearheaded the creation of the disputes department at MAJORITY, collaborating with backend, risk and fraud, and customer service teams to ensure a seamless internal rollout of a new process. Managed and mentored the newly created disputes team, who now successfully oversee daily operations while maintaining full compliance.✨ Leading a call center team of 50+ agents to a 4.8/5 customer service satisfaction rate all while adapting to internal process changes to support a 150% growth in the customer base over 12 months. ✨ Being a people connector, I thrive on helping others learn and connect. As an early childhood educator, I obtained a child development associate’s credential with the goal of empowering parents during conferences with the knowledge and resources to help their children beyond the classroom.Outside of work, you can find me planning a trip to visit any of the 30 Major League Baseball stadiums or watercoloring at home while listening to my favorite pop culture podcast.I love connecting with people who explore innovative ways to support leaders through change. If you’d like to get in touch, feel free to reach out to me here or at flopez2012@gmail.com.Skills:People Management | Operations | Customer Success | Project Management | Google Workspace | Cross-functional Collaboration | Team Development | Looker | Asana | Microsoft Office | Data and Metrics Interpretation

Listed skills include Data Entry, Communication, Teamwork, Record Keeping, and 1 others.

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  University Of Houston

  Strategic Communication, Corporate/Organizational